SIXT UK Reviews 

I've rented vans from Sixt in Salford on 3 separate occasions to move house over the past 2 months. There's been no issues whatsoever and I plan to return to them again in the future for my next van hire.
The price is good, the check in and check out process was quick and easy with friendly staff. The vans were perfect for me moving furniture and had no mechanical defects.
From booking online to returning the van everything was hassle-free, which was incredibly welcome and the reason why I chose to write this review.

We hired a car in Estopona - at Sixt at a hotel - the app and service were excellent in all spheres - the car was in excellent condition, and the staff we dealt with were courteous and professional - price for the car hire was good -insurance a bit pricy -but it was all fine and the best price we could find.

We rented a car for three days for a long weekend trip - I wish we hadn’t rented from this company. Off the bat at the rental desk, we were charged a Young Driver Surcharge of ~£50 on a 25 year-old, despite him having driven for 7 years & no longer being classed as a young driver. This should NOT be a charge.

Upon returning, we were charged an extra 100 which was deducted from the deposit. This was for “road tax” & a fuel charge. We had explicitly paid £20 for the refuelling to be done by them, but we were told this only covered part of the fuel. We then got in touch with customer service, who responded to our queries 10 days later!

I would have understood if they had fully explained the fees beforehand, but to be hit with extra charges prior and post weekend was not pleasant & has put me off renting from this ridiculous company.

If you are a younger driver, I would advise NOT renting from this company as you could be hit with random fees left right and centre.

The staff at Kiruna airport in Sweden were top-notch. Very helpful. English-speaking. Conveniently located. Fast. Nothing bad to say.

Process from pick up to drop was really efficient. It looks like Sixt has adopted digital tools really effectively.

Hopefully other companies will follow suit.

Great service, easy collection and drop off. No issues, no delays. All good.

Having not pre-booked, I was not hopeful of finding a car to hire while we were in Jersey. However, when I went to the counter at Jersey airport, the man behind the counter could not have been more helpful and, within a very short space of time, a car was found. Thank you.

I have hired from Sixt many times in the UK and have always had a fantastic experience, which makes this occasion particularly disappointing.

I hired from Sixt in Majorca and the collection process was great. The staff were friendly, everything was straightforward, and I was even upgraded to a fantastic car. Up until the point of returning the vehicle, I had nothing but positive things to say.

Unfortunately, the return process completely changed my view of the experience.

When I returned the car, a member of staff pointed out a scratch and suggested that I may be responsible for it. Thankfully, I had taken a video of the vehicle at the time of collection, which clearly showed that the scratch was already present before I drove the car. I showed the video to the staff member, who accepted this at the time.

Despite this, a week later I was informed that Sixt intended to charge me €550 for the very same scratch.

I have since emailed Sixt multiple times, providing the video evidence and a clear explanation of what happened. I have received no meaningful response, yet I am apparently still facing a €550 charge for damage that I can clearly prove was present before the rental began.

It is incredibly frustrating to have had such a positive experience completely undermined by a damage claim that appears to ignore clear video evidence. As a repeat Sixt customer, I expected significantly better.

I would strongly recommend that anyone hiring from this location takes a detailed video of the entire vehicle before driving away. In my case, even having clear video evidence has so far not been enough to resolve the issue.

I will update this review if and when Sixt responds and resolves the matter.

While pick up was seamless, the disappointment came when an invoice for an extra £143 arrived in my inbox!
We were charged for petrol even though we returned full - that was eventually corrected, but the other charges weren't! BUYER BEWARE: Sixt charge an 'Island Hopper Fee' of £37.50 which was not made known to us on booking or pickup, which we didn't need. Further, the Premium Location Fee (which we assumed was covered on our original booking) gets increased when fuel/hopper fee/any other extras like additional driver are added. I've used Enterprise from the same airport, and they had never heard of the 'Island Hopper Fee' so this is a luxury you almost certainly don't need.

Hired a car from Sixt, the staff were very helpful, no hard sell for extras and got me on the road as quickly as possible. The car was spotless and great to drive.
I have used them a few times before and always had good service

I found the stuff from when I arrived very helpful and thoughtful helping me set up English navigation in the car without me asking great correspondence for bringing the car back dropping a pin helpful and when arrived to check of the car was great guys very polite I can’t speak for everywhere but in Provence France they were great

Probably the most reliable company o have dealt with. No pressure tactics and no nasty surprises after return.

Good quality. Clean cars in brilliant condition and very friendly staff.

Good service. Excellent agent at Frankfurt airport. Value for money rental.

Online (app) made picking up the keys from Girona airport on a busy Saturday lunchtime an absolute delight, best ever key collection. No queues straight to a locker with a QR code to get the keys, app shows you round the car for any dints etc and away you go. Coming back equally easy with a real human to help you out.

Easy process when booking. Had a few queries prior to booking which were addressed promptly.
Arrived for the rental collection and was given an upgrade so had my first experience driving a Hybrid. Car performed admirably in the over 2000km driving through Croatia, Serbia, Bosnia and back into Croatia for drop off. Agent waiting for me at the drop off location, helpful and friendly, as we're agents at pickup

Hi

RENTAL AGREEMENT 961185632

I rang you to advise the following charge of 44.45 euro is incorrect

I returned the car in due time and I do not understand why you have charged me “ Out of hours fee” when ai returned the car earlier that what ai should have returned it at.

I have spoken to a lady in UK and she put me through to the team in Hungary.
They advised they charged me as I collected the car at 12.16 at night instead of 11.30.

Please note the plane had delays and they in Hungary airport you only had 2 booths checking the British passports which delayed us for more than an hour.

I have spoken to the lady in Hungary and advised I’m going to complain about this charge because :

1.

- this is not a visible charge when I looked at terms and conditions
- there is no way in knowing due to the changes in passport control how long this would take , I had allocated time for it but even so it took way too long
- Hungary airport should be charged for such charges, as they created the delay

2.

- the lady who served us confirmed she worked this shift, so this is not that she worked overtime
- also she has not said at any point that there will be a charge cor picking up the car later
- she hS not verbally advised this is the case and so this comes as a complete surprise to us
- i now have to waste time to call two different locations and to tty to get the the bottom of this, when it did not even show as a valid charge on your system, and the first lady I spoke to had no idea what this was for
- and I also had no idea because this is not mentioned at all when we collected the car

Please refund me the fee. It is not business like practice not to specify if there are additional charges.

I will leave a very bad review for Sixt since you are not displaying the charge after 12 in at night clearly and so since this is not common practice for car rentals. and your staff did not mention anything about it when we collected the car.

Extremely disappointed with this, I thought Sixt was a goos rental company.

Looking for your reply.

AVOID. Assume they will rip you off. They hit me with two additional charges, and when I queried them (each taking over 20 minutes) they couldn't say why. They promised to look into it and get back, but after three days, still no word, but the charges remain. Then they tried to claim I scratched a wheel. Luckily I took a detailed video so I was able to contest it, but it was a total faff, and wasted over an hour of my time. Mt advice: go over the car with a fine toothcomb, photo/video the whole car and especially anything that could be a scratch etc they could charge you for. Don't pick it up out of hours. Despicable customer service. Appalling company.

Our hire from New Orleans airport was simple, straightforward and hassle free, couldn't have been better.

Top team at napoli airport

We didn't see any damage on the car when we collected it but were looking at the sides for scratches. The car wasn't the cleanest when we collected it. We dropped the car off today, gave a glowing review but have been contacted to say there is a scratch on the bonnet, down to the primer which we can not understand how it could have happened on our watch, especially as it is horizontal down the bonnet, so there is no way it could have been done whilst driving along. If you use this company take lots of photos of the whole car, yes you might feel you are going overboard but protect yourself. We have used SIXT for years. Not anymore, it is their word against ours as we have no proof it was there when we collected it.