Simpson Travel Reviews 

Helpful staff on booking and great rep in resort. Good value for the very high quality accommodation (also with fabulous staff).
We have never done a ‘repeat visit’ until using Simpson Travel…..

Had an amazing time in Dalyan, staying at the Neo Dalyan villa. Our rep, Sophie was very informative and nothing was too much trouble. The villa was fantastic and in a great location, plenty to do with a kayak and paddle board supplied and the beautiful pool which is kept spotlessly clean. Would not hesitate to recommend and we are hoping to go back next year.

We booked through Simpsons because of their reputation for luxury villas and exceptional service, as well as a good experience the previously year. Unfortunately our experience fell far below those expectations.

When we arrived the villa was not as advertised. It was dirty, poorly maintained and clearly not ready for guests. After spending over 24 hours trying to get hold of someone, Simpsons’ solution was to move our family, including two babies under one year old, to a hotel 20 minutes away while repairs were carried out. We were promised the villa would receive a deep clean and be fully restored before we returned.

Instead we came back to exposed wires, unfinished repairs, filler left on skirting boards, masking tape still in place, black floors, wood shavings on the carpets and dust covering the beds. The villa was actually dirtier than when we had left it. We ended up hoovering and mopping ourselves just to make it habitable, despite being promised “an army of cleaners.” The villa was not properly cleaned until the following afternoon, meaning the first three days of our holiday were effectively ruined.

Unfortunately the problems continued throughout the stay. We lost hot water on multiple occasions, two bedrooms lost air conditioning and when the electric gate failed we were told to remove the battery and rub it, then manually open an extremely heavy gate. My brother-in-law, an engineer, ended up fixing the air conditioning himself because we were told no one could attend until the following day.

Housekeeping also fell well below any reasonable standard. During the second week, the scheduled clean consisted of little more than changing the bed linen. Floors were not cleaned, surfaces were left dirty and bins weren’t emptied. After complaining, the cleaner returned later that evening and asked us what needed doing - this shouldn’t be a guests responsibility to tell cleaners what needs to be done. It was also inconvenient that the cleaner returned over dinner time when we were doing babies bedtime and trying to make dinner.

The villa manager’s communication and customer service were equally disappointing. We received no welcome despite being told someone would meet us, messages were often answered slowly, impractical solutions were offered, the villa was entered without notice on two occasions, and there was never a genuine apology for the repeated issues. We even received a departure email hoping we had enjoyed a fantastic holiday, with no acknowledgement whatsoever of everything that had happened.

What disappointed us most wasn’t just the condition of the villa, but Simpsons’ handling of the situation. For a company selling luxury holidays, we expected problems to be resolved quickly, professionally and completely. Instead we spent much of what should have been a special family celebration chasing repairs, cleaning the property ourselves and dealing with ongoing disruption. I spent £300 on calls back to the UK, which wasn’t compensated.

A local Simpsons estate staff openly agreed that the condition of the villa was unacceptable, yet Simpsons’ response afterwards has been equally disappointing, offering compensation that fails to reflect the extent of the disruption.

We have travelled extensively and understand that issues can arise, but it’s how a company responds that defines good customer service. Sadly Simpsons failed on both counts.

I would not book through Simpsons again based on this experience.

A wonderful holiday at a lovely Simpson villa. The whole holiday process was seamless. Booking was easy and they kept us updated throughout. Karen was a wonderful representative; she was friendly and very knowledgeable about the area. The villa was spotless and contained everything we needed for a relaxing holiday. Great experience.

Everything is so well organised without any fuss.
The hotel was great with a splendid location.
If booking a package holiday I would only ever go to Simpsons.

The staff at Simpson Travel are very knowledgeable, during the booking process there is always someone who knows the properties and locations well, that you can discuss any questions with. They give honest opinions and do not try to influence any decision. A fantastic company.

Excellent organisation, communication and attention to detail, we had fabulous break and will very likely use you again later this year.

A seem less tour from start to finish. We were met at the airport by Jonathan and driven to our cottage. The walking tour and associated events were great. Everything was first-rate and Crete was glorious. Highest recommendation.

Excellent and very easy to deal with. From booking through to resort representatives. Always our first to “go to”!

Our first time in Kefalonia and what a beautiful stay we had at the farmhouse bourisis in Fiskardo. absolutely stunning property and the views were amazing!

So many nice walks and beaches close by with a short walk into the main village of Fiskardo where there are cute shops and delicious restaurants and bakeries and if you don’t want to leave the villa, you have all amenities available.

A big thank you to Karen and Stephanie at Simpson travel for going above and beyond, which helped make our stay all the more memorable!

Would 100% recommend!

We stayed at Farmhouse Bourisis in July with Simpson Travel and had a wonderful holiday from start to finish. The farmhouse has been beautifully restored and is full of traditional character, while still being really comfortable and well equipped. It was the perfect place to switch off and enjoy the peaceful surroundings.

One of our favourite things was sitting outside in the evenings listening to the cicadas, with nothing but the sounds of nature around us. The pool was fantastic, and the location made it easy to explore the beautiful beaches and spend evenings wandering around Fiskardo before returning to the tranquillity of the farmhouse. We walked into Fiskardo and took 20 minutes and a taxi back was €10.

I’d especially like to thank Zoe in the Sales team for making the process so straightforward, Karen and Stephanie in Kefalonia, who were both so welcoming and helpful throughout our stay. Their local knowledge and friendly approach really made a difference and added a personal touch to our holiday.

Everything was so well organised, and it was clear that Simpson Travel genuinely cares about its guests. I wouldn’t hesitate to recommend both Farmhouse Bourisis and Simpson Travel to anyone looking for a relaxing, high-quality holiday in Greece. We will certainly be travelling with Simpson Travel again.

We enjoyed a lovely, relaxing stay at Villa HORIZON in Fiscardo area.
The villa was beautifully clean, tastefully furnished and un-fussy. We had amazing sea views from the pool terrace and loved watching the sunsets.
The owners were friendly and helpful and Stephanie was a boon - booking a table for us at Alati restaurant and sharing her local knowledge.

Seamless. From airport transfer to hotel (GK Beach) to concierge Sarah's commitment & helpfulness (also Anastasia). Nothing too mych trouble. Lovely, relaxing place

Fantastic customer service. Local support from Lisa Lawrence and Sylvie excellent. Definitely went over and above.
Accommodation first class and support from Simpson Travel always so helpful.
Highly recommend. Would always book with them. They can be trusted.

Our first holiday with Simpson Travel certainly won't be our last.

From the moment we made our initial enquiry, the service was exceptional. The team took the time to understand exactly what we wanted and recommended the perfect villa in Lefkada, Greece. Every part of the process was handled professionally, with excellent communication throughout.

A special thank you to our concierge, Hazel, who was outstanding. She made everything effortless and was always on hand with helpful advice and recommendations. We'd also like to mention Jenny, who looked after the villa so beautifully and added such a warm, personal touch to our stay.

What impressed us most was how personal the whole experience felt. We'd expected a villa holiday to be quite hands-off, but Simpson Travel struck the perfect balance between giving us complete privacy while making us feel genuinely cared for.

An exceptional company with exceptional people. We wouldn't hesitate to recommend Simpson Travel and are already looking forward to booking our next holiday.

Just a little note to say thank you for our lovely holiday to Skopelos we had a wonderful week . The Villa Polithea with all day views was a superb location nice and peaceful but easy to walk into the bustle of town. Good base to explore the whole island .
The attention and excellent service pre ,during and after our holiday is much appreciated. We have used Simpson Travel for many years and we will continue to select and trust them as our chosen holiday travel company.
Elizabeth & John June 2026

We have just returned from a Simpson holiday on the beautiful island of Skopelos, and all I can say is that it was absolutely superb.

From start to finish, everything felt perfectly planned and smoothly executed. The hotel lived up to every bit of the dream promised in the brochure, and the reality was every bit as special. It was one of those rare holidays where you genuinely wish you could slow time down, as we felt so relaxed and completely switched off.

The Simpson staff were incredibly helpful throughout and clearly did everything they could to make sure the whole experience ran smoothly. It really did live up to expectations in every way.

I just wanted to leave a 5 star review because I honestly cannot sing their praises enough. A truly wonderful holiday.

A wonderful holiday , from start to finish. Perfect villa for our family and Karen looked after us to make sure we didn’t want for anything.

We have just spent a wonderful 2 weeks on Ithaca. Judith was once again so warm and welcoming, she certainly goes above and beyond to make sure your stay on the island is pure relaxation. A credit to the company.