Simply Safe Car Seats Reviews 

1,179
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the extremely fast delivery times, noting that online orders are dispatched promptly and arrive safely directly at their doors. Many consumers also deeply appreciate the valuable guidance and expert support provided regarding product installation, child safety, and correct fit for growing kids. Some reviewers were not happy with the customer service, reporting instances of exceptionally rude, dismissive, and unprofessional communication from staff members. A few other people also felt that unexpected delivery delays, communication breakdowns, and a disappointing lack of ongoing support caused significant frustration.

What people talk about most

Product

Consumers find product to be a mixed experience, with many reviewers praising the comfortable designs, fast... See more

Staff

Users describe ambiguous interactions with staff, as opinions are sharply divided regarding customer service... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the quick responses,... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery and helpful advice.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very knowledgeable business. Super fast delivery, ordered later at night and was shipped first thing the next morning. Really helpful with advice on fit of both seat in car and my son in his seat, was... See more

Rated 5 out of 5 stars

I had an amazing experience from start to finish with asking for recommendations and then buying by daughters new car seat. My questions were answered quickly and I had remote help to install the ca... See more

Rated 5 out of 5 stars

All I can say is fantastic when researching the be safe car seat I not only found the most information about the seat on Simplysafe car seats it arrived so quickly. I purchased the car seat in the m... See more

Rated 5 out of 5 stars

Simply Safe has been an incredible resource for all our car seat needs and they have supported us to rear face all four of my children and are always on hand to answer questions. Their delivery is spe... See more


Company details

  1. Baby Store
  2. also in
  3. Safety Equipment Supplier

Written by the company

A family business, striving for better child car seat safety, experts in rearward facing car seats. Visit our showroom in Gainsborough, Lincolnshire, or shop online with next day delivery for most items. Not sure what carseat you need? We have you covered!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(1,179)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication, quick delivery, 5* service

A really easy process from start to finish! Communication was brilliant - super quick replies and helpful information when it came to deciding between seats. Once ordered, delivery was really speedy and then fit check post installation was really useful too and provided peace of mind that my little one was in the seat correctly.
Couldn’t ask for more, will definitely be returning when our next car seat is due, thank you!😊

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Experience and patience combined

As previously when we purchased rear facing seats for our grandchildren, recently when the 7 year old outgrew her minikid Gabi used her extensive knowledge and was again very patient in explaining the various options and making sure that the child, and her adults, were happy with her new seat. Thank you to her.

31 August 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service, really fast delivery and aftercare. This is my second seat I have purchased from Gabi, I have been unable to leave my house with my little boy due to screaming uncontrollably. He’s now much happier in his cosmo up front with me. Ignore bad reviews they appear to be from people who haven’t even bought seats from Gabi and love to be offended. Will be using to purchase my boys next stage seats.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

3rd time customer and impressed as always.

This is the 3rd time I've bought from Simply Safe Car Seats in a few years.
A family member who lives quite far away ordered and paid for the seat and opted for me to collect since I live close . Gabi messaged her to check about collection as the billing address was obviously a way away.
Gabi showed me how to fit it and offered a check again when baby was here.
She even checked my oldest kiddo's position with no car seat as he's reaching the point of not needing one. She was lovely and very helpful. As always.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Support with choosing the car seat and received the car seat the next day! Prompt follow up support for a fit check for my little one to. Thank you!! Would 100% recommend

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, very knowledgeable about the products and easy to use website. I made a mistake with the delivery and it was fixed very quickly. Would definitely recommend buying from Simply Safe!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I’ve ordered two car seats from Gabi now and have had a great experience both times. Both seats were shipped really quickly and the aftercare with installation and fit checks has been great. I fitted my recent seat but couldn’t take pictures of my little girl in it until Sunday night as she was at her dad’s. I needed to use the car seat early the next morning so messaged privately and also posted on the Facebook group and got a response to my post almost straight away.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Bought 2 car seats from this company. Both times the car seat was shipped the next day and delivery was really quick. Messaged them to help with installation and to make sure I had installed it correctly and was replied to within the hour. Can’t fault this company, very helpful and professional.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Car seats.

I’ve had 4 car seats from Gabi now, each time the car seats have been delivered very promptly and the after care received has been great.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

MINIKID 4

Brought a minikid 4 from simply safe and absolutely could not fault the service. Speedy despatch and helped with a fit check. Would honestly only ever buy my car seats from here
Thank you x

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Stress free exchange!

I had such a great experience with Simply Safe Car Seats! I accidentally ordered the wrong seat, my own error, but they were more than happy for me to return it and exchange for one more suitable for my child. They shipped the new one the next day and even took the original one back at the same time, talk about impressive service!

The whole process was quick, stress-free, and honestly, a huge relief after panicking I’d spent so much on something that wasn’t suitable (totally my own fault). Highly recommend if you're looking for a reliable and customer-friendly place to shop for a car seat!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Very happy ☺️

I ordered a car seat and the base to go with it. The price was really good and it arrived very quickly. Unfortunately when it arrived the wrong item had been sent, I contacted them and it was resolved very quickly and the correct item was sent out as soon as possible. I am very happy with the items and Gabi has also helped me make sure my baby was in the seat correctly. I was able to send messages/photos and she replied with advice very quickly.

13 August 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn never buy from this company…

I wouldn never buy from this company again
I purchased two car seats but I paid with wrong card yes my mistake so I cancelled this ordered on messenger from company so rude very unprofessional and told me to go and shop elsewhere
Absolutely shocking
Just wanted you to be aware all

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I travelled from Leeds to the new store in Gainsborough today with my pregnant daughter and grandaughter and it really was worth the journey time.

The lady who owns the store Gabi was extremely polite and beyond helpful so I really do not understand the negative reviews.

Gabi was very patient with us and showed us several different car seats and helped us try different ones in our cars. I am so glad we went in person to see the products as we ended up with different car seats to what we originally thought thanks to Gabis invaluable advice.

We are extremely happy and would not hesitate to recommend this company.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent aftercare…

I purchased a car seat a few months ago, process was easier and delivery quicker than expected. We have now purchased a new car and we were having problems installing the car seat in the new car. I sent Gabi a quick message on Friday evening not expecting a reply until after the weekend, but Gapi replied quickly and resolved the issue for us.
You don’t get that level of service in many places, definitely recommend

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Placed an order for a car seat…

Placed an order for a car seat yesterday and it was delivered this morning, can’t believe how quickly it came!! Being a first time mum, I also had a couple of queries regarding the positioning of my baby in the seat, a quick message and the relevant advice was given, also extremely quickly. Thank you very much, would definitely recommend purchasing your next car seat from here 🙂.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

BeSafe Beyond 360

We've just bought a BeSafe Beyond 360 + Base. It arrived very quickly. I installed myself, following the guidelines, and wanted to check everything was done correctly.

Sent pics and video through the Facebook messenger. The response was incredibly prompt and helpful. It is a very good seat, form a very reputable brand, and the customer support was excellent. Would definitely recommend.

30 July 2025
Unprompted review

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