Absolutely ridiculous. Had a look online, found what I wanted and drove to the shop. The prices are more than double the online advertised price! I asked if the match their own prices and I was told n... See more
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See what reviewers are saying
Bristol branch. Had a family member go in to be told his 'custom was not welcomed' and that he was banned. The male server refused to give a reason as to why and said 'you know what you did,' provid... See more
Visited the Taunton store today and was pleasantly surprised with the store selection! The staff member was friendly and extremely knowledgeable with products and uses. They helped me decide what woul... See more
Customer service couldn't provide an eta or tracking no. Despite having a big red banner saying that all their sales will continue as normal, this was a bit mis leading. The products then arrived 3 b... See more
Company details
Information provided by various external sources
Simply Pleasure is an award-winning adult retailer and joins Prowler, Prowler RED and Soho Original Adult Store under the ABS Group banner of adult stores. With 24 stores and 130 staff across the country, we’re also the UK’s largest adult retailer and we’re known for our wide variety of sex toys, vibrators, cock rings, lubricants, sex essentials and more. We give you access to affordable sex toys, but also stock luxury vibrators and adult brands. Our range of strokers and masturbators for him has made us a leader in men's pleasure, while our bullets, clitoral vibes, and rabbits have made us a front-runner in pleasure products for her, too.
Contact info
ABS Group, Spring Lane, Forest Gate, BH24 3FH, Ringwood, United Kingdom
- 0800 1223 669
- customercare@simplypleasure.com
- www.simplypleasure.com
2.8
Average
210 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, good returns process and good prices||
29 May 2020
Unprompted review
Great product quality good service…
Great product quality good service does what it says on the tin wow !!
25 May 2020
Unprompted review
THIS ITEM WAS NOT PLEASANT IT HURT
24 May 2020
Unprompted review
Reply from Simply Pleasure
Dear Mrs Porter,
Thank you for your feedback.
We are very sorry to hear that you have not enjoyed the product you have ordered from us. It is our aim to offer products that are fit for purpose, fully satisfactory and provide you with nothing but simple pleasure. In case our products fail to do that it is our duty to set things right for you. We will get in touch with you and offer you the opportunity to discuss this matter in more detail. Please allow us to remind you that you would have been able to contact us via phone, email and chat prior to leaving this feedback. We are always happy to help and we offer assistance where necessary and possible.
Thank you for shopping with us.
Kind regards,
Simply Pleasure Customer Care
Ordered my items on a sat it was…
Ordered my items on a sat it was delivered by the Tues very good
24 May 2020
Unprompted review
Always have had a good experience with…
Always have had a good experience with simply pleasure, good products and prices and a very professional attitude with fast delivery and service.
23 May 2020
Unprompted review
Excellent delivery service.
23 May 2020
Unprompted review
10/10 customer service
There was a problem with my order (one item had gone missing in transit) but customer service (Dominik) was super nice about it and sorted it out straight away despite the covid 19 delays in most businesses (have had a lot of problems during lockdown from big companies).
Products very high quality, delivery very fast replacement recieved in 2 days.
10/10
23 May 2020
Unprompted review
Order left all involved very wet messy…
Order left all involved very wet messy and happy. Gotta love the swinging
22 May 2020
Unprompted review
Good and fast service
21 May 2020
Unprompted review
Order butt plug twice says in sock pay…
Order butt plug twice says in sock pay then not in sock now waitlng for refumd over a week pls end me but plug ar money back asp pls Steven brierley.
21 May 2020
Unprompted review
Reply from Simply Pleasure
Dear Steven,
Thank you for your feedback.
We are sorry that the product you initially ordered was out of stock. This is an error that should have certainly not occurred. We have taken this very serious and we will make sure that such experience will be avoided in future. According to our records an email has been sent to you on the 13-05-20 to inform you that the item in question is currently unavailable and we have offered you a full refund.
According to our records the refund has been processed via the payment method chosen for the initial purchase and you should have received an immediate email confirmation stating the refund. Please check and in case you do have any other questions please do not hesitate to contact us via the available methods such as phone, email or chat. We are happy to assist with any further queries you may have.
Please allow us to apologise for any inconvenience the experience may have caused.
Thank you for shopping with us.
Kind regards,
Simply Pleasure Customer Care
excellent product and discreet delivery
19 May 2020
Unprompted review
Very prompt service
Very prompt service, delivered less than 24H after order placed. Like also that when asked about if wish to receive emails in future, there was a subsequent question to check you are sure. - Had gone to site after very helpful service in SoHo shop last August. Very pleased with experience of company overall.
18 May 2020
Unprompted review
Very quick and reliable service
Very quick and reliable service, great price and quality
17 May 2020
Unprompted review
Great simple service.
16 May 2020
Unprompted review
Excelent choice!
Excelent choice!! Delivery on time and everything as advert! My partner will enjoy it
Thanks!
15 May 2020
Unprompted review
The product I ordered arrived un…
The product I ordered arrived un damaged and it was the exact product I ordered!
14 May 2020
Unprompted review
Well well all I can say I god dam first…
Well well all I can say I god dam first toy and it does the job
13 May 2020
Unprompted review
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