Simply Hike Reviews 

1,889
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I ordered a yoga mat over 7 days ago and was told it was dispatched on the day ordered. Downloaded the app shop so that I can track the parcel however the status is “still waiting for details” I have... See more

Company replied

Rated 2 out of 5 stars

Ordered boots no problem arrived no problem Needed half size spoke to customer service they said they would get them in, so sent back Royal Mail for quickness as couldn't get to shop immediately. Em... See more

Company replied

Rated 4 out of 5 stars

I ordered some boots , when they arrived they did not fit comfortably, I returned them by Post Office signed for, I tracked my delivery and saw they had been delivered. I have had no refund or any rep... See more

Rated 1 out of 5 stars

Wellington boots arrived and were very comfortable for my daily dog walks. They were cleaned and dried everyday and the appropriate care spray used but after less than a month the right boot cracked a... See more

Company replied

Company details

  1. Camping Store

Information provided by various external sources

We specialise in the best hiking gear for hill walkers and people who love outdoor adventuring. Watch our demonstration videos of all our gear.


Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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2.1

All reviews

(1,889)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and price

Found Berghaus Paclite waterproof trousers at a good price, all sizes for the family available arrived 2 days later. New company for me will go to again I need gear.
Annie

10 August 2014
Unprompted review
Rated 5 out of 5 stars

Reducing the load

Always been a fan of Jetboil, and used the pan rather than companion cup when wild camping with my wife. I am reducing kit size and weight in preparation for my Cape Wrath Trail adventure next spring, the companion cup is very compact, as the container is so compact boil times seem faster too.
An excellent accessory to everyone's jetboil kit, very pleased with price and customer service.

9 August 2014
Unprompted review
Rated 5 out of 5 stars

good service, good quality product

Bought a map holder, designed for walking but used in on a week long cycle touring holiday (was much cheaper than the cycle specific ones). Good quality, fitted map well, could read both sides. Obviously not designed for bike so had to work out an attachment method, but once I had done that it worked very well. Quick delivery. Would use again

6 August 2014
Unprompted review
Rated 5 out of 5 stars

Berghaus Goretex Waterproof Trousers - Excellent

Required a new pair of waterproof trousers as the existing ones were leaking. Very disappointed in them as they were less than a year old. Looked around for a decent Gore-tex set and noticed that, in the Golf categories, they were very expensive. I came across SimplyHike and saw a pair of Berghaus for considerably less than the Golf sites. So instead of being Trendy I went practical and bought them (not a Trendsetter anyway).

Great pair of waterproof trousers at a good price. Happy with them and the service from SimplyHike. I will use again and advise colleagues and friends.

4 August 2014
Unprompted review
Rated 5 out of 5 stars

Telescopic tarp poles, excellent quality with very fast delivery.

These poles are very, very sturdy, yet very light. They work beautifully with my tarp or would also be suitable to hold up a large tent canopy.
Ordering was trouble free and they arrived within two days, well packaged, and with order tracking available.
I would definitely recommend the product and company.

30 July 2014
Unprompted review
Rated 5 out of 5 stars

Wonderful for a small space

I bought a collapsible bucket. It was delivered on time and is invaluable. I live in a small flat with very little storage space and the kitchen is minute. I can use the bucket, leave it to dry out, collapse and store it in the cupboard that holds my rubbish bin. I love it.

30 July 2014
Unprompted review
Rated 1 out of 5 stars

Misleading product description.

Wrong size received due to poor product description.

21 July 2014
Unprompted review
Simply Hike logo

Reply from Simply Hike

We are very sorry to hear that the incorrect size was received by the customer and for any disappointment and inconvenience caused. We will contact the customer directly for further information regarding this matter, as the customer's order records do not show any notes/records that they had a problem with their purchase, and this review is the first occasion we have heard of the matter. We will look to resolve as quickly and effectively for the customer as possible.

Rated 5 out of 5 stars

One stop shop

Simply Hike had everything that I needed for my son's school expedition to Uganda and it was all competitively priced. I will definately use them again!!

15 July 2014
Unprompted review
Rated 3 out of 5 stars

Good service but confusing communication

I was pleased with the purchase I made from Simply Hike. The item arrived well packed and in a timely fashion.
At the time of ordering I was not given the option of having the item delivered on a certain day or to a certain place which was a little inconvenient.
I received a text message to say that it would be delivered on a certain date and to text back if I wanted to change these arrangements. I text back to request that the item be delivered on a day when we would be in to receive it. Unfortunately the item arrived the next day and was delivered to a neighbour that we do not know. We had a delivery note through the door to say that it had been delivered to a neighbour as we had requested. I had not requested this and was unhappy that this had happened.

15 July 2014
Unprompted review
Simply Hike logo

Reply from Simply Hike

We do sincerely apologise for the confusion and inconvenience caused. A customer is given the option to request for a delivery to be made to a trustworthy neighbour or for the goods to be left in a considered secure location by the customer when they receive their text notification from the courier on the morning of which they are due to attempt the delivery. We do apologise that the courier did not adhere to the customer's specific instructions and appeared to deliver to a neighbour which was not authorised. This matter has been brought to the attention of the courier for their investigation process.

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