Have been with simply health for many many years , very professional, caring and easy and clear to claim on line , also sympathetic, knowledgeable staff if you have to contact them by phone nothi... See more
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Review summary
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The simply health plan, enables me to have regular check ups in regard to dental and glasses. I change my glasses quite frequently thanks to Simply Health. The process of uploading receipts is so ea... See more
Company replied
I spoke to Ann Taylor who was very helpful and professional in addressing my queries. Ann clearly explained to me how the scheme worked and how to access certain services that are available to me. T... See more
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After years of dental misery under Cornwalls sadly failing NHS dental service it's a joy to experience prompt and thorough treatment from Truro Dental Care covered and supported by Simply Health denta... See more
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Company details
About Simplyhealth
Written by the company
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessContact info
Andover, United Kingdom
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4.4
Excellent
5K reviews
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Excellent Service Today,and on all the occasions
I used the chat,and was placed with ab advisor Sam,he answered my questions promptly informativly and thoroughly and l am very pleased.
Previously Simply health as given the same level of excellent service.
They have always paid my claims promptly and lm happy to continue using them,l may even upgrade .....
15 June 2026
Unprompted review
Reply from Simplyhealth
Hi HF,
Thank you so much for your wonderful 5 star review.
We’re delighted to hear how pleased you are with our service and that Sam was able to assist you promptly and thoroughly.
It's lovely to know, how happy you continue to be with our overall service and your claims experiences
Should you wish to review your cover, we have a dedicated team who would be happy to discuss this with you. Our Customer Options team are available between 9am and 5pm Monday to Friday on 0330 102 5335.
You can also email them at customeroptions@simplyhealth.co.uk
We really appreciate your kind feedback and your continued support.
Thanks again,
Charlene
Simplyhealtth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Not great
Not great. Ceiling for what you can claim for crowns etc is £200 ! Doesnt take you far these days
15 June 2026
Unprompted review
Reply from Simplyhealth
Hi,
We're very sorry to learn of your disappointment with the annual benefit entitlements of your policy.
As with any insurance there are limitations to the cover it provides, our aim is to help make our customers’ dental care affordable by helping towards their dental fees.
All customer feedback is very important to us, if you would like to provide any further information or for us to look into your concerns, please kindly contact us at: customerrelations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
It's very important to us that our customers have a policy that works for them, there maybe an alternative cover better suited to your needs.
If you would like any further information regarding this, we have a dedicated team who would be happy to discuss this with you. Our Customer Options team are available between 9am and 5pm Monday to Friday on 0330 102 5335.
Alternatively you can email them at customeroptions@simplyhealth.co.uk
Best wishes,
Charlene
Simplyhealth
Great Service - and speedy too!
I just submitted a claim for my son's hygienist appointment which was really quick and easy to do; it literally took a minute as all the information was automatically populated from the receipt. I then received a notification less than an hour later to say it had been paid. Fantastic service all round!
13 June 2026
Unprompted review
Reply from Simplyhealth
Hi Elle,
Thank you for your 5 star review.
Our aim is for our claims process to be easy, convenient and efficient for our customers, so your feedback was fantastic to read.
We really appreciate you taking the time to share your experience and for your kind words.
Thanks again,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Michelle
Michelle , customer options advisor was very good at explaining all the options and how it could affect my needs . She forwarded all my options and gave me time to peruse on my IPad before ringing for my decision.
I cannot fault her approach and Simply health have gained because my plan when I rang was to cancel but Michelle changed my mind !, thank you .
12 June 2026
Unprompted review
Reply from Simplyhealth
Hi Barbara,
Thank you for your wonderful review. It’s very important to us that our customers have a policy that works for them, so it’s lovely to know we’re continuing to support you with your everyday health costs.
Thank you for taking the time to share your experience and kind words. Please be assured that your feedback has been shared with Michelle and her manager
Best wishes,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Fantastic!
I've needed to make a few claims recently, and each time it has been such an easy process. Starting a claim is really simple, and each claim has been dealt with incredibly quickly. From the day of submitting a claim to receiving payment into my bank account has only ever taken a few working days. Absolutely brilliant.
11 June 2026
Unprompted review
Reply from Simplyhealth
Hi Andrew,
Thank you for your 5 star review and kind words.
The ease, efficiency and convenience of our claims process for our customers is really important to us. So your feedback was lovely to read.
Thanks again and best wishes,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Emily was really helpful
Emily was really helpful and processed my claim really quickly. I had sent the wrong invoice in to be paid but was able to send the correct one over to Emily via the live chat and it's sorted. Great experience!.
11 June 2026
Unprompted review
Reply from Simplyhealth
Hi Katie,
Thank you for your kind words.
It's wonderful to know how pleased you are with our service, and that Emily was able to assist you promptly via live chat.
Please be assured your feedback has been shared with Emily and her Manager.
We really appreciate your review, thanks again for sharing your experience.
Best wishes,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Where have all the humans gone
Very frustrating experience being unable to speak to a human being. The company promotes itself with having the friendly face of customer service which it was at one time. Sadly it would appear, not any more .
28 May 2026
Unprompted review
Reply from Simplyhealth
Hello Hilda,
I'm sorry to hear of your disappointment with Simplyhealth. We do still have a Customer Contact team ready to take calls if our digital call handling assistant cannot answer the caller's query.
If you would like us to look into your concerns further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code.
Kind regards
Esther
Customer Relations
Simplyhealth
The person who helped me was great but…
The person who helped me was great but I had to chat to a unhelpful robot for far too long.
11 June 2026
Unprompted review
Reply from Simplyhealth
Hello Ally,
Thanks for leaving us an honest review. Our digital call handling assistant is designed to answer many everyday queries in the first instance but will recognise if a caller asks to speak with an advisor. I'm sorry you found the assistant unhelpful.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
My issue was resolved promptly &…
My issue was resolved promptly & professionally. Ross was very helpful.
11 June 2026
Unprompted review
Reply from Simplyhealth
Hi Carol,
Thank you so much for leaving a review and sharing your experience of speaking with Ross. I've passed your comments on to Ross and his manager to make them aware.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Have been with simplyhealth for a good…
Have been with simplyhealth for a good few years. Never had a problem making any claims for myself and partner.
10 June 2026
Unprompted review
Reply from Simplyhealth
Hello shirley monoghan,
Many thanks for your long standing loyalty to us and it's great that we're able to help support you and your partner with your everyday healthcare costs. Thank you also for giving us five stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very clear and concise
10 June 2026
Unprompted review
Reply from Simplyhealth
Hello Tj Speirs,
Thanks so much for taking the time to award us with 5 stars, it's greatly appreciated.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Always quick and easy claims process
Always quick and easy claims process, support available id rewuired
10 June 2026
Unprompted review
Reply from Simplyhealth
Hello Mrs k beacham,
Many thanks for leaving us a great five star review, we really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simplyhealth is 'simply the best' as…
Simplyhealth is 'simply the best' as far as I am concerned. So quick, fair, and efficient; important for busy people !
10 June 2026
Unprompted review
Reply from Simplyhealth
Hi Tony,
Thank you for your wonderful review and awarding us with five stars. I'm really pleased to hear you find us quick, fair and efficient.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I’m just not satisfied about the time it’s taken on my claim
I’m just not satisfied about the time it’s taken to pay out on my claim. I’ve been worried. Anyway I spoke to a v nice guy just now (can’t remember his name I’m afraid) who tells me the £120 has been paid. I’ve had no communication. The info given in the app is not up to date. This is not what I expect from yourselves. My claim was submitted on June 3rd!
Jan Birch
3 June 2026
Unprompted review
Reply from Simplyhealth
Hello Jan,
It's disappointing to hear of your dissatisfaction with Simplyhealth.
Once a claim has been approved by us, it can take a little while to show on your online portal. As soon as it is paid, you should receive an email confirming this and the claim status is changed.
Simplyhealth strive to process claims as soon as possible and many are paid within five working days. There could be a number of reasons why a claim make take longer to process, such as us needing further information or higher than average claims volumes.
If you would like us to look into your concerns further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code.
Kind regards
Esther
Customer Relations
Simplyhealth
Reply from Simplyhealth
Hi Camilla,
Thanks for your lovely five star review about Sam. It's great to hear how helpful he was. I've passed your comments on to Sam and his manager who will be delighted also.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Do NOT bother trying to phone them…
Do NOT bother trying to phone them unless you wish to listen to inane noise for a long period of time. Simply Health will put up your premiums every year without informing you. Their payments for operation are extremely poor in comparison to other insurance companies. Try and cancel your plan even though they have not informed you of increases and you have a right battle on your hands. They lure you in on a rolling contract. Would strongly suggest you can find better insurance companies then Simply Health who behave more honourably then SH. Edited to add as can not respond to SH below. Have had several email exchanges with SH and to say they were less then helpful is putting it mildly. There is zero chance of me renewing with SH even though have been with them a large number of years.
8 June 2026
Unprompted review
Reply from Simplyhealth
Hello Brendan,
I'm sorry to hear you are very unhappy with Simplyhealth and would like the opportunity to look into your concerns further.
Please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Communication with the Bot was a…
Communication with the Bot was a complete waste of time
8 June 2026
Unprompted review
Reply from Simplyhealth
Hello Alex,
Thank you for your honest review.
Simplyhealth has a digital call handling assistant as well as a digital messaging service. Both services are available 24 hours a day and are capable of answering many queries in the first instance.
Should you require further assistance or your query is complex, you do have the option to be transferred to the next available agent during our business hours.
Please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code if your query is still outstanding.
Kind regards
Esther
Simplyhealth
Claim Repayment
Never had any problem with them. Claims are always dealt with fairly ad repayments made quickly and efficiently.
1 June 2026
Unprompted review
Reply from Simplyhealth
Hi John,
Thanks for your five star review. It's great we're able to help support you with your everyday healthcare costs.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Fast and clear service
8 June 2026
Unprompted review
Reply from Simplyhealth
Hello Jack,
Thanks for taking the time to award us with five stars, it's really appreciated.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Immediate refund of my emergency dental…
Immediate refund of my emergency dental costs and a very easy and quick claim process.
6 June 2026
Unprompted review
Reply from Simplyhealth
Hi Jeremy,
Many thanks for your five star review in regards to your recent dental emergency. I'm pleased that we were able to process your claim so promptly.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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