simply colors Reviews 

1,133
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

If it's so lazy for me to buy stuff with my kids at offline stores, then I enter this website, pack the whole basket with different sutff for them and then make an order. Simple? As a pie, actually.... See more

Rated 5 out of 5 stars

Excellent service: easy to use website, simple payment process and prompt delivery Quality product: it is hard to find a tennis bag that you can personalise for an adult! Everyone seems to concentra... See more

Rated 4 out of 5 stars

I would have given 5☆ but was dissapointed and frustrated that none of the discount codes online via fb or email subscription worked so placed the order anyway. Sent an email and was told all codes w... See more

Rated 5 out of 5 stars

Excellent personalised customer care. Fast and very friendly. Ordered items were beautiful, arrived safely and exactly what expected. Quality of items is amazing! Thank you for all the help as order... See more

Company details

  1. Children's Clothing Store
  2. Gift Shop

Written by the company

Personalised clothing and accessories for babies, children and adults


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,133)

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Rated 3 out of 5 stars

Disappointed

Paid £180 for 3 cases for my grandsons for Christmas…prompt delivery but disappointed in quality/value for money.

Mrs O (Oxford)

27 November 2021
simply colors logo

Reply from simply colors

Thank you for taking the time to leave us your feedback. We are sorry to hear you are not happy with the quality of the suitcases, they are a very popular product and we haven't had this feedback before. Please could you contact us via email with more details, so we can look into this for you.
Simply Colors.

Rated 1 out of 5 stars

Issue with sizing

Product is of reasonable quality. Unfortunately sizing does not conform to European standards. Size 74-80 is for 9-12 months not 9-18 months as claimed on their site on Not on the High Street and on the invoice. Looking at reviews there, the t shirts are often described as "snug". Unfortunately, this t shirt will not ft the baby for whom it was purchased for Christmas. Spoke to the owner but unfortunately she was unhelpful and would not accept the inaccuracy of their sizing. Am pursuing through Not on the High Street but fear I may have wasted more than £20 so beware.

12 November 2021
Unprompted review
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Reply from simply colors

Thank you for taking the time to leave us your feedback.

We can confirm the European/UK sizing on our t shirts is 74/80 - 9-18m. We have been using this sizing conversion for over 14 years. We have experience with our own children wearing the t shirts, and they have always been able to wear the appropriate sized t shirt for their age (they are slightly taller than average and slim children). This size t shirt would definitely fit an average size 8 month baby. Our products have full details of the t shirt sizes on the product pages on both Simply Colors and Notonthehighstreet, if a customer requires additional information, we are more than happy to answer any questions regarding sizing before purchase. Hopefully once the t shirt is given to the baby it will fit well.
Thank you for shopping with us and please contact us via email if we can assist you further.

Rated 5 out of 5 stars

Excellent service and fantastic…

Excellent service and fantastic product. We had a minor problem with our item when it arrived but I contacted simply colors and they rectified it immediately. No hassles no fuss just excellent service. Thank you so much my grandson is very happy with his rocker.

30 October 2021
Unprompted review
Rated 5 out of 5 stars

Great shopping experience from start to end

I ordered 2 personalised backpacks and was very happy with the whole process.
The sample imaging on the website was as close to the end result as one could ask for.
The bags seem to be a good quality and my kids are thrilled with them.

12 September 2021
Rated 1 out of 5 stars

Warning on printed articles

The polo shirt was great but the hoodie I ordered at the same time was printed incorrectly and they would not change it. It is useless and the six year old would have been so upset to have the wrong names .I then ordered a hoodie from amazon for the child's birthday which arrived by return printed correctly and was great..

5 September 2021
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Reply from simply colors

Thank you for taking the time to leave us your feedback.

I can see from your order that we sent both items exactly as they were ordered, you received an order confirmation with the full details on, which you confirmed you had received by email. We would always recommend that order confirmations are checked to make sure all the details are correct. If we are notified of any amendments before the item is printed we are always happy to make changes for our customers.

One of the many benefits of ordering on our site is that you can see your finished design before you place it in the basket, this is a great way to check that you have entered the names and images as you would like them. You are also then able to see the finished product (including the design) in the checkout, so they can be checked once more before finalising the order.

Unfortunately once an item is personalised it is not possible to exchange it, as we are unable to remove the print. As a gesture of goodwill we offered you a substantial discount on a second hoodie, so you would have been able to create the order with the correct names and design. We aim to give the highest quality products with excellent customer service. Thank you for shopping with us and please contact us via email if we can assist you further.

Rated 2 out of 5 stars

Product ok. Customer service poor.

Not a bad product, but I needed to return it.
I have emailed a couple of times with no response.
Disappointing, and I wont be using them again.

6 August 2021
simply colors logo

Reply from simply colors

Hi, Thank you for taking the time to leave your feedback.
I'm sorry you did not get a reply from your email, we always make sure we reply to email's as quickly as possible. After running a search, I can see your email went into our junk file.
Unfortunately as the item was personalised it would not have been possible to return for a different size.
We are available during normal office hours by phone, we would suggest following up an email with a phone call if it is not answered, in case there is an issue with delivery, as there was in this case.
Apologies again for your email landing in our junk file and not being seen.
Simply Colors

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