I’ve had ongoing issues with SimpleRent over the past few weeks, and the experience has been extremely frustrating. Their payment links regularly fail, and last week the link they sent me was faul... See more
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See what reviewers are saying
Great training, onboarding and so simple to use. SimpleRent provided amazing training of their system (no charge), and worked with us and helped bring all of our tenants across. Made the process very... See more
Would also give 0 stars if I could. Charging a transaction fee on top of rent during inflation is an absolute joke. Hope RTA will enforce stricter rules around this and also hope investors will not go... See more
Total fraud Total crook Over promise and not deliver at all I am an agency and they kept charging me monthly subscription fee even after numerous request seeking to terminate and insisting goi... See more
Company details
Written by the company
SimpleRent.com.au is a cloud-based property management platform that optimises lease and rental payments management. SimpleRent reduces administrative time and costs, whilst driving business growth and better customer satisfaction. It helps property managers create meaningful experiences for their tenants through: 🗸 Fast and easy online lease setup and signing from anywhere 🗸 Fast and easy online lease payment set up for entry, bond and recurring payments 🗸 Automated rent collection (whether entry payment, bond, scheduled rent or water bill) with pre-built communications 🗸 Added customer value by giving shopping discounts for paying rent
Contact info
72 Crosby Rd, Albion, 4010, Brisbane, Australia
- simple@simplerent.com.au
- www.simplerent.com.au
1.7
Bad
61 reviews
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SimpleRent skims your bank account
SimpleRent is an online service for Real Estate Agents to force their tenants renting apartments or houses to pay their rent, bonds and undertake credit checks through.
I am forced to use this system as a renter of an apartment. That would be fine if the product was good, but it is not. Why?
Firstly, they force you to do direct-debit. That's OK but they randomly take out extra funds from your bank account without any invoice or receipt - it's like $5 to $25 they add to me rent every fortnight. When I complain to the bank that I did not authorise this amount, the bank reverses the charge. But then SimpleRent forces me to pay $29 "catch-up fee" plus adds the credit-card surcharge on top! This means to "save" the $5-$25 extra they randomly charge me, they are forcing me to pay about $55 extra per fortnight.
Secondly, the SimpleRent software does not work on Microsoft Edge - it only works on Chrome, which I never use ands should not have to as Microsoft is the largest OS in the world!
If you have an issue with SimpleRent, you cannot contact them: they have no phone number, office address or email! You can only contact them via online chat if you use Chrome.
I am wanting to request they refund these extra random amounts they have taken from my account, but my real estate agent says I must contact SimpleRent...SimpleRent says I must contact my bank, my bank says I must contact my real estate agent.
14 November 2019
Unprompted review
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