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SimplePractice Reviews 

1,609
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the platform's user-friendly interface, noting that features like customizable templates and all-in-one scheduling help streamline daily administrative tasks. Many practitioners find that the software saves valuable time, letting them focus more effectively on client care and clinical documentation without unnecessary complications. However, some customers also noted significant difficulties regarding customer service responsiveness and onboarding accessibility. Reviewers expressed frustration over unhelpful automated responses, long delays, and a lack of live assistance when trying to resolve technical problems or software integration. Others mentioned unexpected price increases and occasional glitches during updates that impacted their daily work.

What people talk about most

User experience

Consumers find user experience to be ambiguous, with strongly contrasting opinions reported across reviews.... See more

Service

Reviewers mention ambiguous feedback about service, with opinions sharply divided. While some consumers... See more

Customer service

Clients share ambiguous opinions on customer service. Reviewers frequently report that getting in touch with... See more

Website

Customers had ambiguous experiences with website features and overall navigation. Some reviewers praised the... See more

Application

Customers consistently note ambiguous experiences with the app, highlighting both recent efficiency... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Simple Practice has made lots of improvements lately but gosh do they feel expensive. The platform isn’t bad though.

Company replied

Rated 4 out of 5 stars

I have been using Simple Practice for several years now. I find it very easy to use. Billing is now a breeze. Previously it would take me hours to bill, pay postage, etc. Now it takes only a few minut... See more

Company replied

Rated 4 out of 5 stars

I have been using simple practice since 2021 and I have nothing but positive things to say. Whenever I ran into an issue it was quickly resolved. The AI experience has been super helpful as it helps... See more

Rated 4 out of 5 stars

I am a new solo private practice provider. I chose SimplePractice due to a colleague's endorsement. However, I chose SimplePractice for the Client Portal app for patients, the ability to set up a simp... See more

Company replied


Company details

  1. Business to Business Service
  2. Cloud Computing Service
  3. Software Company
  4. Software Vendor
  5. Video Conferencing Service

Written by the company

SimplePractice is a top-rated EHR software and all-in-one practice management solution for health and wellness providers. More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care. While using this practice management software, practitioners are able to access everything they need from seamless appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice also enhances the client experience with an easy-to-use client portal as well as a clinician directory that lets them find and request an appointment directly with the right therapist. Recognized by Built In as one of the Best Midsize Companies to Work For in Los Angeles in 2022, SimplePractice is proud to pave the future of healthtech. Sign up for a free, 30-day trial today to try it out for yourself.

SimplePractice

Written by the company

Grow your business, focus on your clients, and let SimplePractice handle the rest.
More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care.

Contact info

2.9

Average

TrustScore 3 out of 5

2K reviews

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2.9

All reviews

(1,609)

37 reviews in the last 12 months

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Rated 4 out of 5 stars

Easy to navigate

It's been easy to navigate through scheduling, billing, and administrative tasks. It's been also helpful to have support readily available via chat. I just wish sometimes that talking to a live representative will be more accessible and the waiting time was a lot shorter. Sometimes just talking over the phone simplifies things rather than typing out the problem or question via chat or email.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Happy with this platform

I enjoy Simple Practice overall. The platform makes it easy to keep everything in one place and has good clinical resources for new clinicians and veteran ones. I enjoy the treatment planning options and the calendar layout.

9 August 2023
Unprompted review
Rated 2 out of 5 stars

DO NOT RECOMMEND

Simple Practice WAS a great tool. Then they increased their rates with very little warning. Recently they also changed their policies on PHI and User Data in very concerning ways. Steer clear!

They are very ambiguous about third party involvement and what they DO with data. (They will tell you what they don't do, but are unclear about the things they do, do with client and user data). They also tried to push this through in a very short time. Only when users pushed back did they give us more time. They haven't really provided solid clarity. It's very concerning. Many people are leaving.

7 August 2023
Unprompted review
SimplePractice logo

Reply from SimplePractice

Hi there - We highly recommend reading our FAQ guide for more information about what our new Terms of Services actually mean: https://support.simplepractice.com/hc/en-us/articles/18351059584141 There unfortunately had been a lot of misinformation posted around online about this and we strongly encourage our customers to gather facts from our FAQ guide.

We do not sell any Protected Health Information (PHI) or Personally Identifiable Information (PII) to third parties.

Rated 4 out of 5 stars

Group Practice Owner Review

As a group practice owners it's really helpful to have a platform that allows me to manage my entire practice from one place. While other EHR's offer this, Simple Practice is by far the easiest to use. There are some aspects that would be really helpful to have, hence the 4 star review. The ability to have more than 2 clients in a session (families, group therapy, etc) would be a game changer. The work arounds for this are exhausting. Adding the ability to create group files in Simple Practice would bump my review up to 5 stars.

8 August 2023
Unprompted review
Rated 4 out of 5 stars

Organization of all documents is so…

Organization of all documents is so helpful. Great pre made templates. Only issue is that I have to purchase the most expensive plan because I am still under supervision. I wish that could be included in one of the lower cost plans

8 August 2023
Unprompted review
Rated 3 out of 5 stars

Plans

I was pretty upset about how they changed the plans and hiked the rate up really high with minimal customization. I have to pay for the highest tier in order to get the calendar sync, which is a standard thing for most other EHRs. Plus, I am paying for things I do not and will not want to use. It is just a waste.

8 August 2023
Unprompted review
Rated 5 out of 5 stars

Simple Practice has been a game changer…

Simple Practice has been a game changer for running my private practice. I've appreciated the user friendly EHR and so have my clients. Simple Practice has made it easier to focus on the clinical work and not the billing, scheduling, filing, etc. Highly recommend!

15 July 2023
Unprompted review
Rated 5 out of 5 stars

SimplePractice is a must for private…

SimplePractice is a must for private practice. It streamlines everything and makes it easier to run your practice administratively. It is easy to use and has a variety of features to make running your practice easier. I was able to create a website, manage my bookings, and it also provides a variety of templates for documentation. I highly recommend SimplePactice.

6 August 2023
Unprompted review
Rated 5 out of 5 stars

Simple Practice has helped me feel empowered to be a business owner and support my clients!

Simple Practice has helped me feel confident in building my own private practice business. I have started from scratch with zero business or private practice experience and it has truly made such a difference having a one-stop location for scheduling, EMR, billing, and more!!! I couldn't imagine using anything else. Thank you Simple Practice!

7 August 2023
Unprompted review
Rated 4 out of 5 stars

Wonderful system!!

This system is great!! From being able to take pictures of your notes, to income bookkeeping, many different note templates and it’s not only for therapist or mental health professionals. Starting off my private practice by myself this has been a life changer for me and not time consuming at all!!

20 June 2023
Unprompted review
Rated 4 out of 5 stars

Authentic Review

I should clarify that I currently use Simple Practice on a very part-time basis, for 4 clients, and I've only been using it for a few months. I very much appreciate that Simple Practice has a customer support phone number that clinicians can call with questions. However, I have found the website confusing, especially when trying to determine how to upload my own forms. When I signed up, I initially didn't find the website to be user-friendly, and now - a few months later - I am still not totally comfortable with it and it feels like I am regularly in communication with Simple Practice's support team for guidance. I am hoping my level of comfort will increase with time and repetition! That being said, Simple Practice is offering a very important service, and I deeply value the services they provide.

6 August 2023
Unprompted review
Rated 4 out of 5 stars

Therapist approved EHR

Simple Practice has an EHR that has a quality presentation. It has a very professional look to it that I feel aligns with my brand. Many of my clients feel that logging in is even easier than when I have used Zoom. I feel scheduling easy and payment with the use of Stripe has streamlined my process. The trainings they have on various topics has been helpful as well.

5 August 2023
Unprompted review
Rated 5 out of 5 stars

Totally recommend Simple Practice

I really enjoy how easy and efficient Simple Practice is. I appreciate all of the therapy documents already being uploaded because it helps both clinically and with the business. Simple Practice has been quick and easy to use and whenever I have a question the help team is quick in responding.

5 August 2023
Unprompted review
Rated 5 out of 5 stars

Easy and user friendly system

I love that Simple Practice is very user friendly and straightforward. If you’re unsure of how to navigate something, I can always ask for help or use google to find out how to take the next steps. I love all of the templates provided and also that you’re able to upload your own forms. Billing is also incredibly easy.

4 August 2023
Unprompted review

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