SIMLAB Reviews 

4,919
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Not sure how I did not know this company existed before this...they've been excellent on my first order. Outstanding advice and online guidance on print preparation and upload, great turnaround time,... See more

Rated 5 out of 5 stars

I've been using Simlab for over ten years now. What a company and products. If you order prints in the morning (even a large mix of sizes) they'll be with you the following afternoon. Mine always are... See more

Rated 5 out of 5 stars

Just received my 20in x 40in print from Simlab and couldnt be more impressed, This is an absolute gem of a company, Speedy turnaround, well packed print, colours and contrast which match my sent dig... See more

Rated 5 out of 5 stars

Extremely speedy turnaround…. Excellent prints received by next day. Only problem for me is that if there are one or two late orders the postal charges are the same as for a larger order and because... See more

Company details

  1. Photo Printing Service

Written by the company

If you’re looking for photo printing, giclée fine art prints or other photo merchandise, SIMLAB offers professional quality printing with unbeatable turnaround times.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(4,919)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent printing

Excellent printing, quick to send.

4 May 2023
SIMLAB logo

Reply from SIMLAB

Hello Margot,

Thank you for taking the time to leave us your 5 star review. We are delighted that you love our printing and quick despatch service. Looking forward to seeing you again soon.

Kindest Regards
The SIM Team

Rated 5 out of 5 stars

Beautiful prints which were well…

Beautiful prints which were well packaged.

8 May 2023
SIMLAB logo

Reply from SIMLAB

Hi,

Thank you for taking the time to leave us your 5 star review. We are really happy to hear that you loved your prints. Have a great evening.

Regards
The SIM Team

Rated 5 out of 5 stars

Great website with easy to follow…

Great website with easy to follow instructions. Very quick turnaround and good quality prints. I have used Simlab before and have recommended it to others

4 May 2023
SIMLAB logo

Reply from SIMLAB

Hello Carole,

Thank you for your 5 star review and kind words of recommendation. We really appreciate it and look forward to working with you again soon.

Kindest Regards
The SIM Team

Rated 5 out of 5 stars

High quality and affordable prints

High quality and affordable prints! Definitely recommend

4 May 2023
SIMLAB logo

Reply from SIMLAB

Hello Morgan,

We are thrilled to hear that you love our high quality and affordable prints. Thank you for your kind recommendation and 5 star review.

Regards
The SIM Team

Rated 5 out of 5 stars

First time using SimLab and it won’t be…

First time using SimLab and it won’t be the last !

4 May 2023
SIMLAB logo

Reply from SIMLAB

Hey John,

We are so happy to hear that you loved your first ordering experience with SIM and that you will be using us in the future. Our team are available for any help or guidance, so please do let us know if you need any assistance. We look forward to working with you again soon.

Regards from the SIM Team

Rated 5 out of 5 stars

Amazing Products

great customer service. Really prompt delivery.
Great quality products

26 April 2023
SIMLAB logo

Reply from SIMLAB

Hi Stacy,

Thank you for taking the time to leave us your feed back and for your 5 star review. We really appreciate it!

Kindest regards
The SIM Team

Rated 5 out of 5 stars

Timely

Timely, good quality.

3 May 2023
SIMLAB logo

Reply from SIMLAB

Hi,

Thank you for your 5 star review and we look forward to working with you soon.

Regards
The SIM Team

Rated 4 out of 5 stars

Quick service

Quick service, competitive pricing. Only downside was checking sizes of prints when uploaded took some getting used to...but also the fact that it tells you when something is wrongly sized is great. Will order again.

2 May 2023
SIMLAB logo

Reply from SIMLAB

Hello,

Thank you for your review. I'm pleased that you are happy with our service and competitive pricing. If there is anything we can do to make your experience 5 stars then please let me know as we would be happy to help.

Kindest Regards
The SIM Team

Rated 5 out of 5 stars

Top print lab!

Fast delivery, excellent print products and always keep you informed of your order. Ordering is so easy! Only place I will go now for prints. Super reliable.. Thanks 👍

24 April 2023
SIMLAB logo

Reply from SIMLAB

Hello Martin,

Thank you so much for taking the time to leave us your lovely review. We really appreciate and so happy to hear that you love our excellent print products and customer service. Have a great evening.

Kindest Regards
The SIM Team

Rated 5 out of 5 stars

Great pictures

Great pictures, fast delivery with good info on time. But not as fast as I got them in frames and on display. Thank you will definitely order again.

27 April 2023
SIMLAB logo

Reply from SIMLAB

Hi Gail,

We are thrilled to hear that you love your pictures, fast delivery and overall service. Looking forward to working with you again soon.

Regards
The SIM Team

Rated 5 out of 5 stars

As always

As always, first class service and great prices ! I cannot recommend Simlab highly enough.

27 April 2023
SIMLAB logo

Reply from SIMLAB

Hey Richard,

Thank you so much for your lovely review and we are thrilled that you love our service and competitive pricing. We really appreciate your recommendation to the community. Have a great week ahead.

Regards from The SIM Team

Rated 5 out of 5 stars

Top quality 40x20” prints on 5mm foam…

Top quality 40x20” prints on 5mm foam board arrived in very protective packaging

26 April 2023
SIMLAB logo

Reply from SIMLAB

Hi Chris,

Thanks for taking the time to leave us your feedback about your prints and packaging. We always want our customer orders to arrive in pristine condition and are happy to hear that you love the quality of your prints. We look forward to working with you again soon.

Kindest Regards
The SIM Team

Rated 5 out of 5 stars

I have always been really impressed by…

I have always been really impressed by the speed and quality of the service at Simlab.

26 April 2023
SIMLAB logo

Reply from SIMLAB

Hi Ruth,

Thank you so much for your 5 star review. We are delighted to hear that you are always impressed by the speed and quality of our service as we work hard as a team to ensure that our customers only ever receive the highest quality printing and a customer service to match. We look forward to working with you again very soon.

Kindest Regards
The SIM Team

Rated 5 out of 5 stars

Good quality prints at very reasonable…

Good quality prints at very reasonable prices and quickly delivered.

19 April 2023
SIMLAB logo

Reply from SIMLAB

Hi,

Thank you for your 5 star review and we are really happy to hear that you love our quality prints, reasonable prices and our fast delivery service. Have a great week.

Kindest Regards
The SIM Team

Rated 5 out of 5 stars

First time user & v amateur photographer

The website was fairly clear for a novice to this to understand. The price was reasonable and the service professional. They underpromised and over delivered which is always a good approach to business.

18 April 2023
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Reply from SIMLAB

Hi,

Thank you for sharing your first experience with SIM and we are thrilled to hear that you found our pricing reasonable and our service professional. If you require any help or guidance for future orders, please do let us know as the team are always happy to help. We look forward to working with you again soon.

Kindest Regards
The SIM Team

Rated 5 out of 5 stars

extremely quick !!!!!

extremely quick !!!!!

good quality
secure packaging

25 April 2023
SIMLAB logo

Reply from SIMLAB

Hi Laurence,

Thank you for leaving your feedback regarding your recent order with SIM. We really appreciate our customers taking the time to share their experiences with us and the community. We look forward to working with you again soon.

Regards
The SIM Team

Rated 5 out of 5 stars

Excellent customer support and service

I ordered a set of 10x8" glossy and lustre prints and was really happy with the service. Ordered on a Monday evening, printed within an hour of opening hours on the Tuesday, and received next day on the Wednesday! The print quality is excellent. I made a mistake by making a duplicate order which they were quick to cancel and refund. I would definitely recommend and use these services again.

24 April 2023
SIMLAB logo

Reply from SIMLAB

Hello there,

We really appreciate you taking the time to leave us your kind review and for giving us a 5 star rating. The team are always here to help so please do let us know if you need any assistance in the future.

Kindest Regards
The SIM Team

Rated 5 out of 5 stars

Long time Happy customer …

We've been using Simlab for our Print orders for many years and can always count on them to provide the goods and on time...

17 April 2023
SIMLAB logo

Reply from SIMLAB

Hi Michael,

Thank you for lovely review and it is always a pleasure to work with you. We really appreciate your support and ongoing orders.

Have a great evening
The SIM Team

Rated 5 out of 5 stars

GREAT print quality and service

GREAT print quality and service. Thanks!

24 April 2023
SIMLAB logo

Reply from SIMLAB

Hi,

We are thrilled that you love our great print quality and service. Thanks for the 5 star rating, it is so appreciated.

Kindest Regards
The SIM Team

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