When I went to pick up my item, its box was destroyed and a piece was missing. Initially the clerk didn't even apologise about the state of the item. I had to make them notice that was not acceptable... See more
Company replied
Location
Switch locationFrederik Winthers Vej 4, 8700 Horsens, DK
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Great service, Kasper helped find exactly what I’m looking for also took the time to assist with cutting a wood plank which saved me lot of time. My previous visits were also great more choices with t... See more
Company replied
I rented a vacuum cleaner to wash my sofa.Very satisfied with a cleaning and service in the shop 👍🏼
Company replied
Very helpful and nice staff! :)
Company replied
Company details
Written by the company
Man-fre: 9-19, lør-søn: 8-18, helligdage: 8-18
Written by the company
Contact info
Frederik Winthers Vej 4, 8700, Horsens, Denmark
4.2
Great
251 reviews
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Awful experience with click og hent
When I went to pick up my item, its box was destroyed and a piece was missing. Initially the clerk didn't even apologise about the state of the item. I had to make them notice that was not acceptable and a piece was missing. They managed to find the missing part, but no mention of discount even though the part inside the destroyed box was dirty.
1 September 2026
Reply from SILVAN - Horsens
Thank you for sharing your experience.
We are sorry that the item was presented to you in this condition and that you had to point out the damaged packaging and missing part yourself. The item should have been checked before collection, and you should have received a more attentive response.
Your feedback will be shared with the store management and used to improve their procedures.
Kind regards
Caroline
Silvan
Rented vacuum cleaner
I rented a vacuum cleaner to wash my sofa.Very satisfied with a cleaning and service in the shop 👍🏼
30 July 2026
Reply from SILVAN - Horsens
Thanks for taking the time to share your experience with us. We're glad you had a positive one 😊
Kind regards
Caroline
Silvan
Great service, always staff ready to help.
Great service, Kasper helped find exactly what I’m looking for also took the time to assist with cutting a wood plank which saved me lot of time. My previous visits were also great more choices with the products and staff ready to assist.
7 June 2026
Unprompted review
Reply from SILVAN - Horsens
Thank you for your positive review. We are happy to hear that you received helpful service in the store and got the assistance you needed.
Kind regards
Caroline
Silvan
Reply from SILVAN - Horsens
Thank you very much for the good review.
Best regards
Maria
Silvan
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