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Basée à Paris, Silkpay fournit des solutions de paiement omnicanales sécurisées pour aider les magasins physiques et les e-commerçants en Europe et aux États-Unis à accepter plus de 30 moyens de paiement (Visa, Mastercard, Alipay+, WeChat Pay, UnionPay, Apple Pay, Google Pay et plus). -------------------------------------------------------------⚠️ Information importante : Assurez-vous de vous inscrire uniquement via nos sites officiels : silkpay.fr - silkpay.eu - silkpay.es - silkpay.it - silkpay.de - silkpay.nl - silkpay.cn.com - silkpay.us. Attention aux autres sites utilisant un nom similaire. Nous ne sommes associés à aucun autre site web. --------------------------------------------------------- [English] Based in Paris, Silkpay provides secure omnichannel payment solutions to help physical stores and online businesses accept more than 30 payment methods (Visa, Mastercard, Alipay+, WeChat Pay, UnionPay, Apple Pay, Google Pay...). -------------------------------------------------------------------------------------------------------------- ⚠️ Important information: Make sure to always register through one of our official websites: silkpay.fr - silkpay.eu - silkpay.es - silkpay.it - silkpay.de - silkpay.nl - silkpay.cn.com - silkpay.us. Beware of Websites using similar names. We are not associated with any other website.
1 Parvis de la défense, 92800, Puteaux, France
3.9
35 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
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I sent my register application 09.03, it says wait 3-5 days for the result. It is 27.03. Still don't have answer on my 3 emails wroten to their support email. In live chat no answer as well!!!!
REAL SCAMMERS. Don’t be fooled. They write fake 5-star reviews, they are a complete scam and do not deliver on their services once they install them. Scammers.
Reply from Silkpay
Hi,
We take comments like this very seriously. However, after carefully reviewing our records, we are unable to identify you as one of our merchants. We haven't had any disputes in months. And in fact, we currently have 0 active disputes with our clients and 0 unresolved dispute from the past.
It is also important to clarify that there are several companies operating in the payment sector using similar names to “Silkpay.” These companies do not have a Trustpilot account, and unfortunately, we have seen cases where negative experiences with other companies uing our name and are mistakenly posted on our profile.
If you have genuinely interacted with Silkpay and experienced an issue, we kindly ask you to contact us directly at our official support channels with your company name and details so we can investigate immediately. We are fully committed to transparency and to resolving any legitimate concern.
We strongly reject any allegations of fake reviews as thousands of merchants around the world trust us and are satisfied with our services. Silkpay operates with strict standards and a long-standing reputation for reliable service.
We remain available to clarify and assist.
Best Regards,
Silkpay Customer Service
Always pleasant to work with them as they are available to support even in the busy season of my store.
Reply from Silkpay
Hello,
Following internal checks, our team has confirmed that this review is linked to the same individual who recently left multiple negative reviews under different accounts. This behavior has been reported to Trustpilot for investigation.
The dispute in question was fully resolved long time ago, with a refund issued and accepted without objection. Despite this, further attempts have been made to discredit our business.
We remain committed to transparency and fairness. Customer satisfaction is and always will be our top priority.
Best Regards,
Silkpay Customer Service
Got the Pax A920Pro a few months ago, it’s super fast and user-friendly, it has never failed me so far, our customers are in and out in no time.
Reply from Silkpay
Thank you so much for your feedback! We're thrilled to hear that our PAX A920Pro has been performing reliably for your business. It's great to know it's helping speed up transactions and keeping your customers happy. If you ever need support or have questions down the line, we’re always here to help
Best regards,
Silkpay Customer Service
It's a scam. Once they receive the money, they stop answering emails and phone calls.
Reply from Silkpay
Hello,
We regret that you had this impression. To clarify, four out of the five payment methods you requested were successfully activated. Only one option couldn’t be set up due to an issue beyond our control.
Although almost all services were provided, we offered you an exceptional goodwill gesture—a refund of half the account opening fees—which you accepted with satisfaction. This refund was processed this week, and you were notified by email the same day.
If you have any further questions, please don’t hesitate to reach out. Customer satisfaction is very important to us, and we’re committed to providing the highest quality service.
Best regards,
Silkpay Customer Service
Account creation fee is very high very bad for now commerce
Reply from Silkpay
Dear Castle Factory,
We are sorry to hear that you found the account creation fee to be high.
We always strive to offer competitive pricing while maintaining a very high quality of services and customer service.
While we believe our pricing is reflective of the value we provide, we also understand that perceptions may differ.
We continuously evaluate our pricing to ensure it aligns with the expectations of our customers. Our intention is to acknowledge your feedback and assure you that we take it seriously.
Thank you for sharing it with us. Our team will contact you because we're committed to providing the best experience for our clients.
Reply from Silkpay
We're thrilled to hear that our products and service are making a positive impact. Your satisfaction is what drives us, and we’re committed to continuing to provide reliable solutions and responsive support. We truly appreciate your trust in us!
Best Regards,
Silkpay Customer Service
The experience is great. I work very carefully, patiently and with a sense of responsibility. I highly recommend this company.
Reply from Silkpay
We're thrilled to hear that our products and service are making a positive impact. Your satisfaction is what drives us, and we’re committed to continuing to provide reliable solutions and responsive support. We truly appreciate your trust in us!
Best Regards,
Silkpay Customer Service
First of all, customer approach and help. They stay in touch all the time and respond to every message.
SilkPay has truly distinguished itself with its exceptional customer service. The team's commitment to understanding the unique needs of companies facilitates seamless and efficient trade. Their unwavering support not only resolves issues promptly but also contributes significantly to enhancing the overall trading experience. SilkPay's customer-centric approach sets a benchmark for excellence, making them a reliable partner for businesses aiming to trade more efficiently.
Great service, fast and efficient. Excellent availability and very kind staff. Mrs. Laura impeccable in solving the problems. Silkpay highly recommended.
I must say Silkpay has simplified the payment for us. We mainly work with chinese clients and we use Silkpay app everyday for alipay and wechat pay qr codes. No problem happened so far with Silkpay. I highly recommend it to anyone looking for a trustworthy payment solution.
I am a freelancer and my company does not have a website. It is very inconvenient to deal with payments. But I found the paybylink service from Silkpay. I just create a link in the backoffice or the App, send it to my clients and then they select the payment method they prefer from visa, mastercard, alipay, wechat pay, unionpay. This helped me a lot in accepting payments instantly online without a website and my clients do not have to send bank transfers anymore. I recommend this company, the customer service is friendly too.
I opened Alipay+ and paybylink accounts to help my customers spend in China. The staff is professional and warm-hearted to issue my request!
It is not easy to find a payment gateway service like Silkpay with such a reasonable transaction fee.
We sell asian luxury cosmetics to women in France both in our online store and in the shop. We are clients since 2018 and we are satisfied.
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