Couldn't recommend our repairman (Steve) highly enough. Knew his stuff, enjoys fixing things, is Interested in what he does, and is speedy. He attended quickly and gave clear pricing. The labout is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
time ok with phone call saying exact time - great if time can be narrowed down earlier if possible very courteous engineer - fixed the problem with explanation advice given to keep machine in bes... See more
Company replied
I am absolutely thrilled with the Siemens EQ.600. The coffee quality is outstanding, thanks to the 19-bar pressure and the built-in ceramic grinder that gets the perfect aroma out of every bean. I lov... See more
Company replied
My Siemens engineer was outstanding! The best I’ve ever had. He was extremely knowledgeable and persisted on a very tricky matter until he got it sorted. He also helped me source the right spare parts... See more
Company replied
Company details
About Siemens Home UK
Written by the company
At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient.
Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities.
Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.
Visit our website contact usContact info
Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8999
- www.siemens-home.bsh-group.com/uk
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and very efficient repair service.
The on line repair booking service was quick and easy to use. Just 2 small flaws. How many of us can remember the exact date we bought an appliance? And the section for inputting your address is odd, and resulted in an incorrect version of my address. But I was able to get an appointment within a couple of days, with a reasonable 5 hour window (which quickly reduced to 3 hours). The repairman was quick and efficient, and most impressively had the right part with him for a 14 year old oven.
22 August 2026
Reply from Siemens Home UK
Hello Valerie, thank you for your review.
We're delighted to hear that our engineer provided a quick and efficient repair for your oven and had the correct part available. We also appreciate your feedback regarding the online booking form and will pass this on to the relevant team for review.
Thank you again for your feedback,
Brett
Siemens Home Appliance Customer Service
Amazing service
Amazing service. The engineer knew exactly what was the problem and was able to fix it in a short time
20 August 2026
Reply from Siemens Home UK
Hello Sameer, thank you for your review.
It's great to hear you received amazing service and that our engineer was able to identify and fix the problem quickly.
Thanks,
Brett
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hello Nathan, thank you for your review.
We're glad to hear you found our service to be prompt, informative, and reliable.
Thanks,
Brett
Siemens Home Appliance Customer Service
An engineer was booked, turned up on time, and fixed the problem.
An engineer was booked, with a time scale of between 7-12. Messaged me day before saying would be between 7-8.30. Rang on the day saying would be with me in 15mins, and was. Very polite and friendly, and sorted my washing machine. Excellent service!!!!
21 August 2026
Reply from Siemens Home UK
Hello Teresa, thank you for your review.
It's fantastic to hear you received excellent service, with great communication on arrival times and a polite, friendly engineer who sorted your washing machine.
Thanks,
Brett
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hello, thank you for your review.
We're pleased to hear you found our service prompt and well-organised, and that our engineer had all the necessary parts for the job.
Thanks,
Mandy
Siemens Home Appliance Customer Service
The Siemen’s repair man was excellent
The Siemen’s repair man was excellent, his name was James, polite and repair was good.
20 August 2026
Reply from Siemens Home UK
Hello Janice, thank you for your review.
We're pleased to know your engineer was excellent and polite, and that the repair was completed well.
Thanks,
Brett
Siemens Home Appliance Customer Service
Your engineer was polite & very helpful
22 August 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We’re so pleased to hear your engineer was polite and very helpful. That’s exactly the sort of service we love to hear about, and I’ll pass your kind words on to the engineer and the team; they’ll be chuffed to hear them.
If there’s anything more we can help with, please do get in touch.
Many thanks,
Sam
NEFF Home Appliance Customer Service
Friendly Siemen's parts and repair Company
Friendly, helpful, and keen to please. Work carried out professionally and to a high standard. Parts and labour were reasonably priced. Nothing was too much trouble from the customer service section to the engineer. Easy to navigate the system. A job well done. Will use this service every time it is needed.
11 August 2026
Reply from Siemens Home UK
Hello Graham, thank you for your review.
We are thrilled to receive such wonderful feedback about your entire experience, from our friendly customer service team to the professional work carried out by the engineer. It's fantastic to hear you'll use our service again.
Thank you again for your feedback,
Brett
Siemens Home Appliance Customer Service
Our engineer
Our engineer, Cobi, was excellent.
Explained the process and was knowledgeable and polite. Very good communication.
22 August 2026
Reply from Siemens Home UK
Hello Steven, thank you for your review.
We're delighted to hear your engineer was excellent, providing clear explanations with great communication while being knowledgeable and polite.
Thanks,
Brett
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hello Mrs Marwood, thank you for your review.
We're glad you found our engineer to be excellent.
Thanks,
Brett
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found our support helpful & friendly! Thanks - Craig
Siemens Home Appliance Customer Service
Experience engineer and quick service…
Experience engineer and quick service from placing the call to having the issue resolved.
21 August 2026
Reply from Siemens Home UK
Hello Ali, thank you for your review.
We're glad you received quick service from our experienced engineer and that the issue was resolved promptly.
Thanks,
Brett
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hello, thank you for your review.
We are pleased to hear our engineer was punctual and did a great job.
Thanks,
Mandy
Siemens Home Appliance Customer Service
Excellent professional service
21 August 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We’re delighted to hear you found our service professional and our staff excellent. Your kind words really brighten the team’s day and I will pass them on to everyone involved.
If there is anything more we can help with, please get in touch.
Thanks,
Sam
Siemens Home Appliance Customer Service
Arrived on time
Arrived on time, very professional and tidy, fixed the issue is good time.
21 August 2026
Reply from Siemens Home UK
Hello Mark, thank you for your review.
We're glad our engineer arrived on time and provided a professional, tidy, and efficient service to fix the issue.
Thanks,
Brett
Siemens Home Appliance Customer Service
Engineer was clean
Engineer was clean, tidy, polite and helpful. Definitely a five star experience.
21 August 2026
Reply from Siemens Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician clean, tidy, polite & helpful! Thanks - Craig
Siemens Home Appliance Customer Service
Reply from Siemens Home UK
Hello, thank you for your review.
We're delighted to hear you found our service excellent and our staff polite and respectful.
Thanks,
Mandy
Siemens Home Appliance Customer Service
Very fast repair service
Very fast repair service. My coffee machine was returned after 3 days of shipping it to the repair shop.
20 August 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We're glad to hear your coffee machine was repaired and returned to you so quickly.
Thanks,
Mandy
Siemens Home Appliance Customer Service
Siemens repair service is the best in…
Siemens repair service is the best in the business . The technicians were all excellent and knowledgeable of the appliances
20 August 2026
Reply from Siemens Home UK
Hello, thank you for your review.
We are thrilled to hear you consider our repair service to be the best in the business. It's wonderful to know you found our technicians to be excellent and knowledgeable about the appliances.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
Real people are better than robots!!
Extremely helpful and efficient. The engineer identified and resolved the problem very quickly.
20 August 2026
Reply from Siemens Home UK
Hello, thank you for taking the time to write your review.
Fantastic to hear our engineer was extremely helpful and efficient and that the problem was identified and resolved so quickly.
Real people do often beat robots when it comes to hands-on fixes and a friendly approach. I’ll pass your lovely comments on to the team, they’ll be really pleased.
If there’s anything more we can help with, please do get in touch.
Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.