Sidey Reviews 

282
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly fitting teams for arriving promptly, working diligently, and keeping the entire property exceptionally clean and tidy. Many people note the outstanding quality of the new windows and doors, observing that the entire replacement process runs smoothly from the initial showroom visit to the final installation. Some reviewers were not happy with occasional installation issues, mentioning rushed workmanship, minor sealing defects, or unexpected leaks around the frames. A few consumers also experienced frustrating problems involving property damage, stained carpets, or condensation issues following the work.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising prompt arrival times, professional... See more

Staff

Consumers find staff to be positive, highlighting polite, hardworking fitters who arrive on time and leave... See more

Product

Clients share positive opinions on product, expressing delight with the amazing windows and great final... See more

Quality

People report positive experiences with quality, highlighting that final products look amazing and fantastic.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Chris and Michael (Edinburgh Duo) from Sidey were very accomodating with our circumstances, worked very hard, and tidied up after the work was done. Great guys, very cheerful, great chatter, exc... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of Sidey attending our property today to install new windows. From the 1st contact with Paul and Gavin to the end result was so pleasant and easy. The fitting team couldn't ha... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and fitted 3 windows in just under 4 hours. Used plenty of dust sheets to protect our relatively new carpets and cleaned up behind them. A job well done and at a reasonable price

Company replied

Rated 5 out of 5 stars

The team were absolutely fantastic from start to finish. The two young lads were very respectful of the property, cleaned up well after all the work was done and also very careful, caring, polite an... See more

Company replied


Company details

  1. Window Supplier
  2. also in
  3. Door Supplier
  4. PVC Windows Supplier
  5. Window Installation Service

About Sidey

Written by the company

Established in 1932, Sidey are Scotland’s leading manufacturer, supplier and installer of quality windows, doors, composite fire doors & living spaces. Our products achieve energy efficiency, security, durability, and whole-life sustainability. Serving Homeowner, Trade, New Build & Social Housing sectors for over 90 years, Sidey has gained an unrivalled reputation.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

282 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(282)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A first class product from Sidey’s…

A first class product from Sidey’s Heritage Collection that replicates the original sash single glazed windows on our property.
There were a few teething issues (from what I’ve heard this is not uncommon with double glazing installation), which were rectified promptly.
Sidey is a little bit more expensive than other firms but you get what you pay for.
Excellent service, friendly staff brilliant product.

11 November 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 1 out of 5 stars

Windows and Door Installation

I had a Windows and Door installation done by these cowboys - absolute rush job which determined the finish, they put no thought into it either, bit's sticking out, vents not clipped in properly on the windows.

Damaged letterbox, damaged external sill, gaps in the very frame they manufactured, squint number plate, bits of fascia not fixed to the wall, both the doors and windows were drafty after the installation because they hadn't been fitted correctly or assembled properly - absolute nightmare.

8 months on they still haven't completed remedial work.

Don't give these guys a penny!

14 February 2024
Unprompted review
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

Good customer service by Installers…

The customer service by the tradesmen was really good especially concerning the reinstatement around the windows.

29 August 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Courtesy

Courtesy, politeness, efficient working and excellent workmanship. Patient and helpful staff at the showroom. Straightforward procedures for ordering and payment - though the notion of a cheque handed to the installer on the day is a bit irrelevant for most people these days! remind me what a cheque book is....

2 September 2024
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Reply from Sidey

Thank you very much for your lovely review, we are delighted that you are happy with the service you received during your Sidey Showroom visit and throughout your installation. Sidey are happy to offer our customers various payment options. We really appreciate you taking the time to provide feedback, thank you.

Rated 5 out of 5 stars

Excellent quality

Excellent quality, great communication, installation team professional. Kept the house clean and tidy during the installation.

2 September 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

I had my council house windows replaced…

I had my council house windows replaced by this company yesterday. Kyle and John were my fitters and they were absolutely brilliant! They were approachable, informative, very hard working and very good at their job. They left my house immaculate having hoovered and cleaned up afterwards. Thanks boys

1 October 2024
Unprompted review
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Front and back doors

Had 2 doors fitted. Excellent product and extremely well fitted. Fitters were friendly and efficient. Very very pleased. Would definitely choose Sidey again.

1 August 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Incredible and capable staff

Incredible and capable staff from showroom to installation. Going to use Sidey again for another upcoming home renovation.

6 August 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Great Patio Doors

I commissioned Sidey Solutions to fit a front door previously and as their service and product was excellent, I also had them fit a patio door.
The whole process was easy, the patio doors of excellent quality and the technicians arrived at the booked time promptly, were friendly and very tidy. I couldn’t fault them. I would buy from them again.

2 August 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

All went to plan.

21 August 2024
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Reply from Sidey

Thank you so much for your review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

The fitters were excellent

The fitters were excellent. The were both hard working, conscientious and paid attention to detail.
They were courteous , knowledgeable and friendly.
The only negative was that a crack has appeared from the top left hand corner of the door running diagonally towards the ceiling.

13 August 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback. Thank you for bringing this to our attention. Please can we ask that you email retailinfo@sidey.co.uk if you would like to discuss the matter further.

Rated 2 out of 5 stars

Rude Employee

company was hired by local council for installing new windows into council houses, inspector came out to measure windows before all that and was rude, had a complete lack of knowledge on how to hold a conversation with another person and made the room uncomfortable. Every other contractor we've had has been able to give chit-chat and be friendly, but this guy was adamant on shutting down every attempt to talk. Our theory is because the tenant is a woman.

11 September 2024
Unprompted review
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 3 out of 5 stars

While the new window and doors are…

While the new window and doors are lovely I was advised in my letter getting the new windows that my blinds should still fit after installation but none of my blinds now fit any of the windows! I did speak to someone with regards to this and was advised I would receive a tele call with-in a couple of days to assess this, when I did not receive a call I called Sidey office and was told the site manager on holiday, so you only have one site manager for the whole of Scotland? Now that will be 12 days with-out an assessment and I am extremely upset of this as everybody can see right into my house and I live on my own so not happy!! Crime levels of house-breaking is on the increase dramatically within my area and as I have no blinds in my house it looks vacant and I am worried this will entice these criminals to try and enter my home!!

29 August 2024
Unprompted review
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly, no problems, excellent job, very happy about the installation.

9 July 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Fitter turned up on time fitted window

Fitter turned up on time fitted window. We asked him to leave the window facings in and out, as the shower room installers would have to remove tiles from the will around the window. The fitter left the outer facings but only when the shower room fitters came to fit those it was discovered that the insierts facing next the window were not left. The shower room fitter however sourced and fitted those.

11 July 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

New front door…

The installation of our new front door went smoothly from start to finish. A special mention to Patricia Innes at the Edinburgh showroom for her help and assistance.

12 July 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent!

Very helpful at the showroom and also any time we had to phone. Had to change the installation date - given another date very quickly. Installer very efficient and helpful...pleased with the whole process

24 July 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

From surveyors understanding our needs…

From surveyors understanding our needs and getting measurements spot on to David doing the installation and the follow up to ensure any damage removing the old windows was rectified and we were pleased with the finished job. We were very happy with all the trades and their work.

9 July 2024
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

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