The whole process was amazing! The first rep was patient and understanding with brilliant advice and guidance once he'd assessed our needs for our daughter’s large bedroom window. We chose medium size... See more
Company replied
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Review summary
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Reviews shaping this summary
Great local company Kept up to date with delivery and installation Wished we had shutters done years ago They have made such a difference to temperature in all three rooms Simple to adjust louv... See more
Company replied
Both the initial visit and the subsequent survey were conducted by helpful and efficient individuals. The installation took place 16 weeks later as planned , and the fitter was professional and effici... See more
Company replied
Fantastic company with a great ethos. Excellent advice on Shutter types and lovely people. Lots of communication from day one and perfect time keeping. Final fitting was timely and with a lovely you... See more
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Company details
Written by the company
ShuttersUp is a leading UK specialist in premium window shutters, built on 20 years of experience delivering exceptional craftsmanship and service. Founded by Ross and Ashley, the business was created with a clear vision: to become the UK's most loved service. Providing exceptional products and service that surprise and delight our customers. Our industry-leading 15-year warranty, offers long-term peace of mind and confidence in the quality of our shutters and workmanship. Every product we supply is made from premium materials and precisely fitted to enhance both the style and functionality of each home. The ShuttersUp team are highly trained and share the strong service ethic and commitment to going above and beyond for customers. From initial consultation through to installation and aftercare, every detail is handled with care and professionalism. Our dedication to excellence is consistently recognised through outstanding customer reviews, highlighting our reliability, attention to detail, and friendly approach. At ShuttersUp, quality, integrity, and customer satisfaction are at the heart of everything we do — making us the trusted choice for homeowners who want premium shutters installed by experts who truly care.
Contact info
12 Red Lodge Road, BR4 0EL, West Wickham, United Kingdom
- 020 8776 1484
- customerservices@shuttersup.co.uk
- www.shuttersup.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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ShuttersUp provided a seamless…
ShuttersUp provided a seamless professional service . Fitter arrived promptly, was friendly & polite, worked tidily, clearing all packaging etc. & explained use of shutters.
Overall we are very pleased with our shutters & would recommend ShuttersUp.
22 October 2025
Unprompted review
Reply from ShuttersUp
Hi Cornel,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that your experience with ShuttersUp was seamless and professional. It’s great to know our fitter made a positive impression and that you’re very pleased with your new shutters. We truly appreciate your recommendation!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Happy Customer
The person who came to install the shutters was very efficient, tidy and friendly. He just got on with the job. The finished effect is lovely and they do make a difference to the heat in the room. I am very satisfied.
20 October 2025
Unprompted review
Reply from ShuttersUp
Hi Susan,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that your installer was efficient, tidy, and friendly, and that you’re very satisfied with the finished shutters. It’s wonderful to know they’re making a difference in your room and that you’re enjoying the final result!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent communication from start to…
Excellent communication from start to finish
Gary the installer was polite, tidy and was excellent his approach, fitted to a high specification.
Highly recommended
27 October 2025
Unprompted review
Reply from ShuttersUp
Hi Mark,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that Gary provided polite, tidy, and high-quality service. It’s wonderful to know that our communication and workmanship met your expectations. We truly appreciate your recommendation!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent service and great shutters
The team at Shutters Up from the initial enquiry, to measuring appointment, confirmation, shipping and installation was all very smooth and professional. There was an expected delay in the shipping, which was out of their control. We were contacted as a heads up highlighting the importance of customer service. Luckily everything went to plan and was back on track.
The shutters look great. Very good quality. Would recommend.
7 October 2025
Unprompted review
Reply from ShuttersUp
Hi Liam,
Thank you for choosing ShuttersUp to install your shutters! We’re delighted to hear that your experience with ShuttersUp, from initial enquiry to installation, was smooth and professional. We appreciate your understanding regarding the shipping delay, and we’re glad everything was back on track. It’s fantastic to know you’re happy with the quality and appearance of your shutters, and we truly appreciate your recommendation!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Professional and genuine sales team and…
Professional and genuine sales team and the shutters are fantastic and was the guy who installed them.
16 October 2025
Unprompted review
Very happy with the shutters overall
Very happy with the shutters overall. The sales person was very professional and took the time to fully understand my needs. The installation team were faultless with a perfect installation. The only slight downside was the lead-time from order to installation but i can forgive that given the rest of the service was fantastic. Would gladly recommend these guys.
16 October 2025
Unprompted review
Quality shutters
I’ve used shutters Up on a number of occasions, their shutters are of excellent quality, the team are incredibly helpful and Professional and fitting has always gone smoothly.
14 October 2025
Unprompted review
A Company That Goes The Extra Mile For Their Customers
The customer service provided by ShuttersUp was exemplary from beginning to end. Having bespoke blinds installed is a lengthy process but we were kept updated at every stage, all the employees of this company that we had dealings with were solicitous and professional, and we were absolutely delighted with the end product. If we could award six stars rather than five for the overall service we received, we would be happy to do so.
17 October 2025
Unprompted review
Great service
The communication was always good in the run up to the installation, and the actual installation all went very smoothly. We're really happy with how they look.
3 October 2025
Unprompted review
Superb from start to finish
Superb from start to finish. Great product, great knowledge and great communication. They look great!! Daryl who met us first was true gentleman and guided us through all the options. Wouldn't hesitate to recommend.
16 October 2025
Unprompted review
Shutters Up - an all-round great experience
Shutters Up were great to deal with.
Everything was so simple, well explained about what we'd be getting and then the installation was smooth and quick. The shutters look superb so an all-round great experience.
29 September 2025
Unprompted review
Reply from ShuttersUp
Hi Sandra,
Thank you for choosing ShuttersUp to install your shutters! We're so glad to hear the process was smooth and straightforward for you, and that you're happy with how the shutters turned out. It means a lot to know you had a great experience from start to finish. Enjoy your new shutters!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Fitter was polite and cleaned up after…
Fitter was polite and cleaned up after himself. He wore shoe protectors and left the house just as he found it. We are absolutely delighted with our shutters - they make the outside and the inside of the house look very slick!
26 September 2025
Unprompted review
Reply from ShuttersUp
Hi Estela,
Thank you for choosing ShuttersUp to install your shutters! We're delighted to hear how pleased you are with both the service and the finished look of your shutters. It's great to know our fitter took such care in your home — we’ll be sure to pass along your feedback. We hope you continue to enjoy the fresh new look inside and out!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Great customer service and lovely shutters
We had great customer service from initial contact, measuring up for quote and final installation. We were advised of all the various shutter options and are very happy with our shutters.
22 September 2025
Unprompted review
Reply from ShuttersUp
Hi Sam,
Thank you for choosing ShuttersUp to install your shutters! We're so pleased to hear you felt supported throughout the entire process—from first contact to final installation. It's great that the advice on shutter options helped you find the perfect fit. We're delighted you're happy with the end result!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Very professional company
From the initial visit to installation were all done professionally. So helpful and informative and we absolutely love the Shutters. Would highly recommend.
26 September 2025
Unprompted review
Reply from ShuttersUp
Hi Mrs Bushnell,
Thank you for choosing ShuttersUp to install your shutters! We're so glad to hear you found the whole process professional, helpful, and informative. It’s wonderful to know you’re loving your new shutters, and we truly appreciate the recommendation!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Highly recommended
The shutters are great, the whole process was smooth and everyone i dealt with was courteous and friendly
My installer was lovely and let everything tidy
22 September 2025
Unprompted review
Reply from ShuttersUp
Hi Helen,
Thank you for choosing ShuttersUp to install your shutters! We're so pleased to hear that you had a smooth experience and found our team courteous and friendly throughout. It's great to know your installer took such care and left everything tidy. We’re thrilled you’re happy with your shutters!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Great service and communication…
Great service and communication throughput the whole process. Customer service was excellent and the installers did a fantastic job! Really pleased with the quality of the shutters.
19 September 2025
Unprompted review
Reply from ShuttersUp
Hi Mick,
Thank you for choosing ShuttersUp to install your shutters! We're so glad to hear you were happy with the service, communication, and installation from start to finish. It's great to know you're pleased with the quality of your shutters — we really appreciate your kind words!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Gary did an absolutely fantastic job in…
Gary did an absolutely fantastic job in fitting floor to ceiling shutters on our double doors to the garden. Very personable and knowledgeable. He left the room immaculate. Thank you, Gary.
23 September 2025
Unprompted review
Reply from ShuttersUp
Hello,
Thank you for choosing ShuttersUp to install your shutters! We're thrilled to hear how pleased you are with the floor-to-ceiling shutters — and we'll be sure to pass your kind words on to Gary. He'll be delighted to know his work and attention to detail made such a great impression. Enjoy your beautiful new shutters!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Can't recommend them enough
Can't recommend them enough. From helping in choosing what was the best option for my property, to the measurement and installation team, excellent.
23 September 2025
Unprompted review
Reply from ShuttersUp
Hi Andre,
Thank you for choosing ShuttersUp to install your shutters! We're delighted to hear that every step of the process—from choosing the right shutters to installation—met your expectations. Your recommendation means a lot to us!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent company to deal with
Excellent company to deal with. The sales team were efficient and helpful and our order arrived within the timescale we had been quoted.
The shutters installation team were tidy, efficient and polite. We are very happy with the finished job and would highly recommend them. Competitively priced too!
11 August 2025
Unprompted review
Reply from ShuttersUp
Hi Stephen,
Thank you for choosing ShuttersUp to install your shutters! We're so pleased to hear you had a great experience with both our sales and installation teams. It's great to know everything ran smoothly and on time, and that you're happy with the final result. We really appreciate your recommendation!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
Excellent Customer Service
Amazing customer service from the whole team. Gorgeous shutters that have transformed the space and exceeded my expectations. As a customer we felt listened to and not at all pushed into anything. Would highly recommend Shutter Up.
21 September 2025
Unprompted review
Reply from ShuttersUp
Hi Keeley,
Thank you for choosing ShuttersUp to install your shutters! We're thrilled to hear that you're loving your new shutters and that the transformation exceeded your expectations. It’s especially great to know you felt listened to and supported throughout the process — that’s exactly the experience we aim to provide. We truly appreciate your recommendation and kind words about the team!
If there is anything we can do for you in the future, please do let us know!
- The ShuttersUp Team
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