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Shred-it Reviews 

2,017
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff members for being exceptionally helpful, polite, and efficient when arranging waste collections and answering various questions over the phone. Customers consistently appreciate the prompt responses, professional attitude, and clear guidance provided by the team throughout the entire service delivery process. However, some people mentioned occasional issues involving poor communication, noting specific instances where they had to repeatedly chase staff for collection dates. A small group of reviewers were also quite dissatisfied with unhelpful service, mentioning a lack of support and poor responsiveness when dealing with contract issues.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick and efficient collections as well as... See more

Staff

Reviewers highlight positive aspects of staff, describing them as helpful, professional, and easy to deal... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and efficient interactions.... See more

Response time

Consumers find response time to be exceptionally positive, praising the prompt and efficient service they... See more

Customer communications

Users describe positive interactions with contact, highlighting professional and helpful support teams who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a huge amount of shredding to be done and Adam was very helpful and accomodated our specific requests. We have also booked subsequent collections and will use again They are able to shred docu... See more

Company replied

Rated 5 out of 5 stars

Only needing a small one off disposal, I telephoned for a quick chat. The lovely lady I spoke to, talked me through my options after finding out my needs. She then sent me big bags in the post to use... See more

Company replied

Rated 5 out of 5 stars

Rang ahead of a prior collection that was due, regarding the amount of collections bags we had & needing more. Explained the situation to Louise Preston & she was extremely helpful. She checked with... See more

Company replied

Rated 5 out of 5 stars

Helpful team when called to book and gave advice on the service they could offer which helped me assess my needs. Booking was easy and convenient and was informed an hour before expected to arrive... See more

Company replied


Company details

  1. Shredding Service
  2. Business to Business Service

About Shred-it

Written by the company

About Shred-it

Shred-it helps organisations maintain the security and integrity of private and confidential information through document shredding and recycling, hard drive destruction and workplace privacy policies. As one of the largest document destruction providers in the world, Shred-it is working to shape a healthier and safer world for everyone, everywhere, every day through safe, responsible and sustainable services and products.

Why Shred-it

35+ Years of Experience
450K+ Locations Serviced Worldwide
20+ Years i-SIGMA Certified
One-time shredding services Regular shredding services HDD & e-Media destruction Free security survey Sustainable services Contact us

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,017)

274 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service provider

Shred-It were professional, friendly, helpful right from the enquiry. The service and costings were explained in detail. On the day of the drop-off and collection, very friendly drivers. John Ballo was our contact who was diligent in ensuring we (as customers) had clear and transparent, step-by-step understanding of the service delivery process, costings and subsequent certification of destruction. The whole process was seamless.

11 November 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Jenny,
Thank you very much for taking your time to leave this feedback.
Much appreciated and great to hear your happy with the service.
Kind Regards
David

Rated 5 out of 5 stars

We’ve used Shred‑it for many years and…

We’ve used Shred‑it for many years and have consistently found their service to be straightforward, reliable, and cost‑effective. They make the secure disposal of our company records effortless.
We highly recommend them

5 December 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Good Afternoon Jackie,
Thank you very much for taking your time to leave this feedback.
Much appreciated and great to hear your happy with the service.
Kind Regards
David

Rated 5 out of 5 stars

Palmers Scaffolding UK Limited contact…

Palmers Scaffolding UK Limited contact at Shred It is Ross Hand. Ross is extremely helpful and always offers a service that fulfils our needs. We have been using Shred It for a couple of years now and find them very prompt, professional and reliable.

17 November 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Thank you very much for taking the time to leave this feedback Phillip. Much appreciated and great to hear you are happy with the service.
Kind Regards
Angela

Rated 5 out of 5 stars

Document Shredding…

Despite remote location Shred It arrived on time and date stated and work was carried out efficiently and quickly

18 November 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Thank you very much for your feedback and taking the time to leave a review. I am pleased that our service met your expectations.
Kind Regards
Angela

Rated 5 out of 5 stars

Great service and price

Fabulous service to shred some confidential papers. Strong bags were provided and collected promptly. Shredded in the lorry on site.
Great price for peace of mind

18 November 2025
Unprompted review
Shred-it logo

Reply from Shred-it

Thank you very much for your feedback Andrea. Great to hear that the service went well.
Kind Regards
Angela

Rated 5 out of 5 stars

Great staff

Great staff .
They work round our requirements and always prompt . Would highly recommend

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Helpful representative very informative…

Helpful representative very informative and easy to deal with, my only other comment is I paid the required amount on the phone
but I now keep getting a statement saying there is a very very small amount difference surely this could be sorted to save costs.

16 January 2026
Unprompted review
Shred-it logo

Reply from Shred-it

Thank you very much for the review you have left Alan. I will take a look into the statement we have sent you and will respond shortly.
Kind Regards
Angela.

Rated 4 out of 5 stars

Query resolve

Took a couple of days to answer initial query, but very efficient in sorting problem.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

definitely recommend

from the first telephone call to the actual uplift of 100 bags it was great!
definitely recommend and we will be using them again.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional Support

Very professional support from Lee Johnston as we navigated our business relocating to a new premises. He was able to advise and support us throughout.

12 January 2026
Unprompted review

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