Orders 3 number elastics, only received two, emailed to chase the third with no acknowledgment but did answer other question. Haven’t bothered chasing as felt they were not great quality so have purch... See more
Company replied
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See what reviewers are saying
Cannot fault this company. Everything is to a extremely high standard with a show stopping ' wow ' look.
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would hig... See more
Company replied
Honestly the best customer service you will get! Massive life savers at the London international this year when my older horse decided he was young again and we needed a last minute calmer! Also am... See more
Company replied
4.3
Excellent
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just always a pleasure
Just always a pleasure and welcomed like an old friend whenever we visit the stand. Unparalleled customer service, wonderful innovative products
3 December 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
products are brilliant also arrived
products are brilliant also arrived on time.
a small business but customers and product quality at the heart of it .
3 December 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Fast & reliable
6 November 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Showponyprep hair bobbles
Great communication one of the products I ordered was out of stock they reached out to me and asked what I would like to do either a refund or replacement item which I opted for. Products are well made and lovely
8 October 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Great communication
Great communication, and super quick in posting, quality of products is to an extremely high standard overall all a great business to buy from, wouldn’t look anywhere else now.
2 September 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Love this company
Love this company. They are so good at getting back to you with anything! Small questions, silly questions, problems and with advice! No problem is to much trouble. They go above and beyond for you!!!! And everything arrives quickly! Love them
2 September 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Tillysminiaturehorsetails
Great people Tilly loves show pony prep and everything they sell!
5 August 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Short sleeve competition shirt review 🥰🐴
Bought a lovely short sleeve shirt, it fits great, so comfortable to ride in and looks super smart, it arrived fast and washes well.
8 May 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Great products and service
Great products, speedy delivery and helpful and friendly personnel to help with orders.
7 May 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Everything very professional questions…
Everything very professional questions answered order all the time highly recommended
8 May 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Great customer service
I had a little issue with one of the shirts, I didn't ask for a refund just wanted to bring something to their attention. Exchange arranged. Ive made contact with them a few times now over different things and the customer service has always been fantastic. Lovely company to deal with x
2 May 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
John & Amanda were so helpful
John & Amanda were so helpful, from booking appointment to go visit the shop, to pre-selecting items to suit and supporting final decision on items that will create the perfect showing look. Would highly recommend. The quality of the items needs to be seen in person, website does not do this company justice.
7 April 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Have made multiple purchases from SPP…
Have made multiple purchases from SPP and have been thrilled with each one.
4 April 2025
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
Reply from Showponyprep
Thank you so much for your wonderful review - it means the world to our family business xx
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