The casino is fine, the games too, my problem comes from the VIP managers, not all of them but some have no desire to help. It's a casino run by managers who don't give a damn about the players.
Company replied
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See what reviewers are saying
As a Kiwi player my experience of Shotz has been positive. A slight hiccup with withdrawal to card, which coincided with the same challenge on another site, but ultimately resulted in a bank transfer... See more
Company replied
Excellent games, Excellent service and my gosh fast payouts. I enjoy playing this casino online,closed my other accounts with other casinos because nothing beats Shotz abd I've had some good wins too.... See more
Worst gambling experiences I've had in my life. Losing money is fine. But i at least want some excitement while losing it. If you're lucky, you might get a bonus every 400 spins with maybe a 50x. Neve... See more
Company replied
3.3
Average
51 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Deceuvant
The casino is fine, the games too, my problem comes from the VIP managers, not all of them but some have no desire to help.
It's a casino run by managers who don't give a damn about the players.
30 March 2026
Unprompted review
Reply from Shotz
Hello Yan,
Thank you for taking the time to share your feedback, and we truly appreciate your kind words about the casino itself.
We’re very sorry to hear about your negative experience with our VIP department. This is not the level of service we aim to provide, and we always strive to deliver the best possible customer experience.
If you could please reach out to us via live chat or email at support@shotz.com, we would be happy to look into this further and see how we can make things right for you.
Best regards,
Cecilie at Shotz
As a Kiwi player my experience of Shotz…
As a Kiwi player my experience of Shotz has been positive. A slight hiccup with withdrawal to card, which coincided with the same challenge on another site, but ultimately resulted in a bank transfer method being successful. The customer service team are lovely to interact with. Slight delay on weekends for the payouts (fairly normal) but very speedy on the weekdays. Example being my weekend cashout and Monday cashout arrived on the same day. Can't speak to the crypto side as I haven't used it. Overall, really happy with the experience and the team and have no hesitation returning as a customer.
15 November 2025
Unprompted review
Reply from Shotz
Hi Tayleesha,
Thank you so much for sharing your experience on our casino — we’re delighted to hear that you’ve enjoyed playing with us!
We appreciate your patience regarding the card withdrawal hiccup, and we’re glad to know the bank transfer option worked smoothly for you. It’s also great to hear that our customer service team made a positive impression — we’ll be sure to pass along your kind words.
You’re absolutely right that weekend payouts can sometimes take a little longer, but we’re pleased that your weekday cashouts have been processed quickly. We’re continuously working to keep all payment methods as fast and reliable as possible.
We truly value your feedback and your trust in us, and we look forward to welcoming you back anytime.
Best regards,
Cecilie at Shotz
Afther a long brake i try to deposit…
Afther a long brake i try to deposit via crypto all confirmed on my side but ofcourse not on the casino now i need to wait afther providing every details about the deposit and they blame payment provider so think twice before depositing here with crypto real amateurs !!! Every time this happens and still not fixed
1 September 2025
Unprompted review
Reply from Shotz
Hi Demian,
Thanks for sharing your experience, and we're truly sorry for the inconvenience you've faced.
Crypto deposits usually process instantly, but in rare cases, delays can occur depending on the crypto bank and payment provider involved. We understand how frustrating this can be, especially when everything appears confirmed on your end.
To resolve such issues, we rely on the transaction hash ID from your deposit. This allows the payment provider to locate and verify the transaction in their system so we can get it sorted as quickly as possible.
Please know that we’re committed to providing the best customer experience possible, and situations like this are not the norm. While we can't discuss personal account details in a public forum, we’d love to help you directly—just reach out to us via live chat or email at support@shotz.com, and we’ll do everything we can to resolve this swiftly.
Thank you for your patience and understanding.
Best regards,
Cecilie at Shotz
Nice casino if you want to lose all…
Nice casino if you want to lose all your money, compared to every casino i tried this is for sure the greediest one. I don’t know how they rig their games, but something is not right. Even if you win, it’s just 10% of what you have used total, no exceptions.
16 August 2025
Unprompted review
Reply from Shotz
Hi Marius,
We're sorry to hear about your experience and understand how frustrating a losing streak can feel.
Please note that all games on Shotz are provided by licensed game providers, and the Return to Player (RTP) percentages are set and controlled by them—not by us. These games are regularly audited to ensure fairness.
If there's anything we can assist you with, feel free to reach out to our support team directly through live chat or at support@shotz.com.
Kind regards,
Cecilie at Shotz
Worst gambling experiences I've had in…
Worst gambling experiences I've had in my life. Losing money is fine. But i at least want some excitement while losing it. If you're lucky, you might get a bonus every 400 spins with maybe a 50x. Never gotten anything good here while spinning thousands of spins.
9 August 2025
Unprompted review
Reply from Shotz
Hi Johnny,
Thanks for sharing your feedback — we genuinely appreciate you taking the time to leave a review.
We’re really sorry to hear that your experience with us hasn’t been enjoyable. We understand how frustrating it can be when the gameplay doesn’t feel rewarding or exciting, and that’s certainly not the experience we want for our players.
Our games operate using certified Random Number Generators (RNGs), which ensure fair outcomes but can also mean that results — including bonuses — can vary greatly from session to session. Most of our games follow standard industry RTP (Return to Player) rates, typically between 94% and 97%, but this is calculated over a long period and doesn’t always reflect short-term play.
We’d love to take a closer look at your account to see how the bonuses you’ve received align with your gameplay. While we can’t discuss account details publicly, please feel free to reach out via live chat or email us at support@shotz.com — our team would be happy to go through everything with you.
Thanks again for your feedback — it helps us improve.
Best regards,
Cecilie at Shotz
Scammed
First I added 40 eur balance and it wasnt added to the account. Took over a week to get it sorted, after that the site didnt let me take out any balance and the support was unhelpful. First bad online casino experience, sad.
24 May 2025
Unprompted review
Reply from Shotz
Hello Siim,
Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced with your deposit.
In some cases, when there are payment issues, we need to contact the payment provider used and wait for their response. Unfortunately, this process can sometimes take a bit of time, although in most cases it is resolved fairly quickly.
Regarding your withdrawal, I’m unable to provide specific details here in a public forum. However, if you contact us via live chat or email at support@shotz.com, we’ll be happy to take a closer look at your case and help you find a solution.
Best regards,
Cecilie at Shotz
WONT LET YOU WITHDRAW AND WILL SCAM WINNERS! Use any other site but this one
This has been the worst experience on any gaming site I've had. For context I deposited 20 dollars with my card, played through the rollover requirements and tried to withdraw 30.
First they say I can't withdraw to crypto - fine understandable, I'll withdraw back to my card. Oh wait, there is no option for such, fine I'll withdraw to my bank - nope, no option to do it on the site and the support is bloody useless. I've had 25+ emails with them back and forth with no solution. They say to try interac - nope not working! then eCashout - not working. When they feel that they're stuck, they then ask for KYC docs (fine but they should ask that before depositing/creating the account - another sign they're sketchy). I supply everything and "complete the verification process", they say they will get back to me with a solution to withdraw to my bank account and the next day I get more madness.
Again after passing their KYC checks, they suggest methods that dont exist on their site to withdraw and after more stalling, the next day, their support team then asks me for proof of a card number ending in 2417 which I don't own or know wtf they're talking about, my card ended in a different number and was already verified by them the day before. They're adamant that i have to use that card so I show them proof that I don't own such a card and deposited with a different one. All this was another 2 hours of time wasted, out of much more total.
They're utterly incompetent and a slimy scamming organization, from the top to the bottom. The customer support is full of stupid and useless individuals who WON'T help in any way. DO NOT GAMBLE HERE, YOU WILL 100% HAVE ISSUES WITH THESE SCAMMERS!!!! DON'T TRUST THE PAID REVIEW SITES!!!
They'll do anything to stop you from withdrawing any winnings and are scammers.
They After literally dozens of emails to support regarding this, they keep requesting more and more information. I'm still battling with them to get my money out of the site. If not I'll have to start a chargeback because these scammers are relentless and will do anything to not let me withdraw.
2 March 2025
Unprompted review
Reply from Shotz
Hello MB
I’m really sorry to hear about your negative experience, and I understand how frustrating it can be to feel stuck in such a situation. It's important to have clarity and transparency, especially when it comes to handling deposits, withdrawals, and account verification.
That said, I would encourage you to review the Terms and Conditions from our site, particularly our sections on withdrawals and KYC (Know Your Customer) procedures. According to our Terms and Conditions (which you can find here), certain policies are in place to ensure the security of your funds and to prevent fraudulent activity. We have to follow these guidelines to verify your identity before processing any withdrawals, especially for first-time transactions or when using certain withdrawal methods.
I totally understand how all of this can feel overwhelming, and I’m sorry for the inconvenience you’ve faced with support. However, it's important to ensure you’re complying with our KYC verification process, as it’s typically required to meet regulatory standards. If you feel like the support isn’t providing the right assistance, if you could please contact us directly at support@shot.com to clarify how we may help you better, as this is an open platform can we unfortunately not go into details here.
Again, I apologize for the frustrating situation you’ve encountered.
Please contact us directly at support@shot.com or live chat so that we can find a solution to this for you.
Best regards,
Cecilie at Shotz
If there would be better prizes when…
If there would be better prizes when leveling up, the site would be the best and I would only play at shotz
16 January 2025
Unprompted review
Reply from Shotz
Thank you for your valuable feedback! We’re always looking for ways to improve, and we appreciate your suggestion regarding better prizes when leveling up. We’re constantly working on enhancing the experience for our players, and your input helps us in that process. We hope to keep providing you with an even better gaming experience in the future!
Best regards,
Shotz Support
Easy to load funds and withdraw is…
Easy to load funds and withdraw is quick and customer support is always helpful my go to online casino
1 October 2024
Unprompted review
Reply from Shotz
Thank you so much for your kind words! We're thrilled to hear that you find it easy to load funds, enjoy quick withdrawals, and have had a positive experience with our customer support. It's great to know we’re your go-to online casino!
Best regards,
Shotz Support
the gaming is amazing need to add more…
the gaming is amazing need to add more sports gaming as well as need to improve on faster withdrawal. and need to have more 24/7 customer service
11 November 2024
Unprompted review
Reply from Shotz
Thank you for your thoughtful feedback! We’re glad to hear that you’re enjoying the gaming experience. We appreciate your suggestions about adding more sports gaming, improving withdrawal times, and expanding customer service availability. We’re always working on improvements, and your input helps guide us in the right direction.
Best regards,
Shotz Support
How many bonuses I would get is great…
How many bonuses I would get is great and the format is perfect.
3 January 2025
Unprompted review
Reply from Shotz
Thank you for your positive feedback! We're glad to hear that you’re enjoying the bonuses and the format. We always aim to provide a great experience for our players!
Best regards,
Shotz Support
Good place to play
15 January 2025
Unprompted review
Reply from Shotz
Thank you for your feedback! We’re happy to hear you’re enjoying your experience with us. Hope to see you back soon!
Best regards,
Shotz Support
Loyalty bonuses are generous.
15 January 2025
Unprompted review
Reply from Shotz
Thank you for your feedback! We’re glad to hear you’re enjoying the generous loyalty bonuses. We appreciate your continued support!
Best regards,
Shotz Support
Nice VIP-program and bonuses
Really like this site. Very good VIP-program and especially the weekend friday bonuses give are fun. Fast withdrawals.
15 January 2025
Unprompted review
Reply from Shotz
Thank you for your wonderful feedback! We’re thrilled to hear you’re enjoying the VIP program and the Friday bonuses. It’s great to know that the fast withdrawals are making your experience even better. We look forward to having you back soon!
Best regards,
Shotz Loyalty Team
Cashback is great.
15 January 2025
Unprompted review
Reply from Shotz
Thank you for your feedback! We're glad to hear you’re enjoying the cashback. We appreciate your support and look forward to having you back soon!
Best regards,
Shotz Loyalty Team
I like that you guys have latest new…
I like that you guys have latest new slots allways. Customer service is polite and helpfull. Also i like that withdraws are fast
15 January 2025
Unprompted review
Reply from Shotz
Thank you for your kind words! We’re thrilled to hear you enjoy our latest slots and that our customer service has been helpful. It's great to know that the fast withdrawals have made your experience even better. We look forward to seeing you again soon!
Best regards,
Shotz Support
good selection of games
good selection of games, the site works well and is easy to use, and the customer service is friendly.
2 December 2024
Unprompted review
Reply from Shotz
Thank you for your great feedback! We’re happy to hear that you enjoy our game selection, find the site easy to use, and have had a positive experience with our customer service. We appreciate your support and look forward to having you back soon!
Best regards,
Shotz Support
The best casino
15 January 2025
Unprompted review
Reply from Shotz
Thank you so much for your amazing feedback! We’re thrilled to hear you think we’re the best. We appreciate your support and can’t wait to welcome you back again soon!
Best regards,
Shotz Loyalty Team
Super fast and reliable
15 January 2025
Unprompted review
Reply from Shotz
Thank you for your feedback! We’re glad to hear that you’ve found our service super fast and reliable. We truly appreciate your support!
Best regards,
Shotz Support
Nice casino experience
Easy to navigate site. Good selection of games and providers. Fast withdrawals and easy deposits. I have been playing here for a while, haven't had any problems, only good things to say. Loyalty program is a nice extra.
15 January 2025
Unprompted review
Reply from Shotz
Thank you for your wonderful feedback! We’re thrilled to hear that you’re enjoying the easy navigation, game selection, fast withdrawals, and deposits. It’s great to know our loyalty program is also a nice addition to your experience. We truly appreciate your continued support and look forward to many more positive experiences with you!
Best regards,
Shotz Loyalty Team
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