Shopstyle Reviews 28

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I ordered a coat from Shop Our Style and not only did it finally arrive two months after ordering it but the quality was rubbish. I immediately wanted to return it but the navigation on the w... See more

Rated 1 out of 5 stars

Stolen designs and products. My designs are on their website undercutting my prices. i have not given my consent or been paid for licensing my designs. They are exact replicas. Not even any attempt to... See more

Rated 1 out of 5 stars

The site itself is good but like other reviewers I've been plagued with spam. Even when you try to opt out of receiving email from Shopstyle they continue to send newsletters and this spammy behavio... See more

Company replied

Rated 1 out of 5 stars

When I used to browse Shopstyle, I found everything for far less elsewhere. Nothing ships from Shopstyle. There are difficulties placing an order. Most obnoxious of all, is the ads that are impossi... See more

Company replied

Company details

  1. Shoe Store
  2. Fashion Accessories Store
  3. Jewelry Store
  4. Streetwear Store
  5. Women's Clothing Store

Information provided by various external sources

An online shopping destination that puts over 4,000 UK high street and designer fashion brands in one place!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

28 reviews

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1-star

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Rated 1 out of 5 stars

Bad quality and no returns - company no longer exists!

I ordered a coat from Shop Our Style and not only did it finally arrive two months after ordering it but the quality was rubbish.

I immediately wanted to return it but the navigation on the website to find out how to return items was comical.

When I finally found the right refund policy page, it said ' to start a return contact us at...' but there was no email. It also sail ' you can always contact us at... for any return questions you have', again the email was missing.

It then stated on a different page, if you need help contact an odd gmail address This is when I knew I had been scammed.

I placed the order 4 months ago and have given up on ever getting my money back. Also there website no longer assists so that says it all. Live and you learn.

9 November 2024
Unprompted review
Rated 1 out of 5 stars

Chiefratt scam?

Should be zero as item ordered a month ago and not received
echiefratt.com. was the confirmation email.Ordee was for Steve Madden boots.
Wish I had checked reviews.
Had no replies.

19 October 2024
Unprompted review
Rated 1 out of 5 stars

Stolen design and products.

Stolen designs and products. My designs are on their website undercutting my prices. i have not given my consent or been paid for licensing my designs. They are exact replicas. Not even any attempt to change or slightly alter the design. Completely illegal and dishonest. I will be taking further action.

8 August 2024
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

Buyer Beware. I ordered a sweater on Sept 29, 2023 and I am now out my $90. The company keeps you on a string for about 90 days promising your purchase, and then when the 90 days is up, they are no where to be heard from again. Can't even file a complaint with your credit card company because of the 90 day rule. Once the 90 day are up, your emails to them go unnoticed, your calls to them get dropped. Or if you're lucky enough to get a live person on the other end of the call, they say they will get back to you and they never do. It is now April 3 and there is still no resolution - no sweater or no refund. I'm out my $90. Do yourself a favor and stay away.

2 April 2024
Unprompted review
Rated 1 out of 5 stars

Order is still not here

Order is still not here. I ordered a present for my daughter's bday which has came and gone by. I Can't get a hold of anyone in customer service. This company is not good. Don't order from them.

2 April 2023
Unprompted review
Rated 1 out of 5 stars

Dont buy from this company.

Bought some clothes from this company. On their website it says delviery within 5 days. Waited more than a month(34 days), still no shipment has been delivered to me. Tried to contact custemer support, who doesent reply to me.

9 September 2021
Unprompted review
Shopstyle logo

Reply from Shopstyle

Hi there! We are sorry to hear this! ShopStyle.com does not sell, ship, or manufacture any items. We work like a search engine. All aspects of your order are handled by the retailer directly and not us. If you have any further questions, feel free to reach out to us at hi@shopstyle.com!

Rated 1 out of 5 stars

AVOID THIS CRAP SERVICE

AVOID THIS CRAP SERVICE. PAID OVER £400 FOR TRAINERS AND SHIPPING NOW DHL ASKING FOR £130 IMPORT TAX. SCAM COMPANY I WANT MY MONEY BACK ASAP I WILL BE REPORTING THIS AS FRAUD

29 June 2021
Unprompted review
Shopstyle logo

Reply from Shopstyle

Hi there! We are sorry to hear that. However, ShopStyle.com does not sell, ship, or manufacture any items. All aspects of your order(s) are handled by the retailer directly and not us. If you have any further questions, feel free to reach out to us directly at hi@shopstyle.com!

Rated 1 out of 5 stars

Ready to place order......

Ready to place order - stopped in my tracks when I noticed it’s an unsecured website.
Call me suspicious but it seems too good to be true when Mantaray jeans are in stock but unavailable in Debenhams (Mantaray are a Debenhams own label).....

31 December 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with the purchase thanks

3 April 2020
Unprompted review
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Reply from Shopstyle

Hi Robert! Thanks so much for your review. We're so happy to hear you love ShopStyle! If you ever have any feedback on how we can improve, feel free to reach out anytime: hi@shopstyle.com. xo

Rated 5 out of 5 stars

Love Shopstyle

Love Shopstyle! Always find amazing deals from the best brands. Great website, super fast and easy to use!

5 August 2019
Unprompted review
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Reply from Shopstyle

Thanks for taking the time to leave a review, Debora! We're happy to hear it -- happy shopping!

Rated 4 out of 5 stars

Useful App

I use the app to keep a list of beauty products/bags I have my eye on. I set sale alerts on particular items so I get a notification when the item drops in price at that particular retailer. I have my staple beauty products set up with sale alerts so I can stock up when they’re on sale rather than paying full price.

I feel like some people reviewing don’t understand what the site/app is for..? Shop Style doesn’t claim to be selling/dispatching goods, so complaining that they don’t sell/dispatch goods is a bit odd. There’s still improvements to be made re. the delay between some items going on sale & Shop Style sending notifications but overall I like this app very much.

9 April 2019
Unprompted review
Shopstyle logo

Reply from Shopstyle

Hi KT! Thank so much for your review -- we're happy to hear you like the app! We're working on improving the accuracy and speed of our sale alerts every day so we can provide you with the absolute best shopping experience! Feel free to reach out any time: hi@shopstyle.com -- we're all ears!

Rated 1 out of 5 stars

Bait & Switch

The price they show and the price you see when you click on an item are never the same, I'm always taken to the manufacturers site and items are full price. Seems like classic bait & switch.

9 October 2018
Unprompted review
Shopstyle logo

Reply from Shopstyle

Hi Kendra! We're sorry to hear about this experience and I'd like to assure you this is by no means the desired outcome! We work with retailers directly to display their products on our site and sometimes there's a lag between what's displayed on ShopStyle and what's displayed on the retailer's site. We're actively working on improving this and hope that you'll stop by and give us another chance! If you have any specific questions, feel free to reach out anytime: hi@shopstyle.com!

Rated 5 out of 5 stars

The Best thing since Google!

Would those leaving poor reviews for their experiences with individual retailers please go back and look their intelligence? I believe it was dropped somewhere. ShopStyle is essentially Google but for clothing. (And also shoes/accessories/luggage/furniture/home goods). Matter of fact, I personally believe that it's the best thing to happen to the internet SINCE google. I can't even begin to comprehend how vast their inventory is - it's essentially limitless. I don't know how online shopping would even be possible without this site. You can literally filter for anything - price, colour, size, Heel height, material, specific keywords, you name it. For the reviewers who still haven't gotten it, ShopStyle is NOT a retailer but basically a search engine. One that's as essential to online shopping as YouTube is to online streaming or Google is to online searching. For me, it's ground zero; the starting or jumping off point when I'm looking for anything from cute luggage to an oversized denim jacket, costing about $150 - $200, with studs, detachable hood, colour black in size 0 (yes you can get that specific) . I have found SO many retailers through this site: Revolve, ShopBop, StyleBop, Farfetch, SSense, NetAPorter, ModaOperandi, LuisaVisaRoma - when I turned 18 and finally started developing a fashion sense, it was ShopStyle that introduced me to all of these (and is probably whily I'm perpetually broke) - many of whom sell the same product so I'm able to choose the one with the best price/ongoing sale (the sale and back-in-stock alerts are great). This site is AMAZING and it breaks my heart to see them with less than 5 stars because they deserve nothing less.

21 June 2018
Unprompted review
Shopstyle logo

Reply from Shopstyle

Hi Christine! Thank you so much for taking the time to write such a wonderful review of ShopStyle! We're so happy to hear that you love ShopStyle and that it has introduced you to new brands and retailers--that's our goal! I'd love to invite you to reach out any time at hi@shopstyle.com with any ideas, feedback or just to say hello! We're all ears and love to hear this! xo Daniela and the ShopStyle team

Rated 5 out of 5 stars

A quicker way to shop!

I love using Shopstyle as it makes finding the perfect outfit a lot quicker! The app is also really easy to use and the sale notifications based on my favourite brands / searches are a dangerous but fab addition.

8 November 2017
Unprompted review
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Reply from Shopstyle

Hi Bethany! Thanks so much for your review--we're so happy to hear it! Happy shopping! :) xo The ShopStyle Team

Rated 4 out of 5 stars

I really enjoy shopping via ShopStyle

I really enjoy shopping via ShopStyle! The site makes it easy for me to see products from all of my favourite retailers in one place. I use filter options regularly to drill down into item specifics and the sale alert functionality is VERY handy! I look forward to receiving emails from ShopStyle on edited products, although they always encourage me to shop more!

27 October 2017
Unprompted review
Shopstyle logo

Reply from Shopstyle

Thanks so much for your review, Lucy! We're happy to hear it. Happy shopping! xo The ShopStyle Team

Rated 5 out of 5 stars

Great for shopping!

I've used ShopStyle for years since it makes it very easy for me to find the brands that I always shop from. I love the app and the app notifications and email alerts I get when something's on sale.

11 July 2017
Unprompted review
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Reply from Shopstyle

Thanks so much for your review, Rachel! We're so happy to hear you love ShopStyle! If you ever have any feedback on how we can improve, feel free to reach out anytime: hi@shopstyle.com. xo

Rated 1 out of 5 stars

Unsubsribing is not easy

I want to unsubscribe from them I have been doing it for the past six months and they won't let me I get emails every day and every I unsubscribe from they keep coming back very annoying😐

7 May 2017
Unprompted review
Shopstyle logo

Reply from Shopstyle

Hi Keren! Thanks for review and apologies for this! We know how frustrating this is and we're looking into what is causing this bug. In the meantime, please reach out to us at hi@shopstyle.com and make sure to note "Trust Pilot review" in the subject line to escalate your email and fully unsubscribe you. Again, our apologies!

Cheers,
Daniela & the ShopStyle Team

Rated 1 out of 5 stars

Warning - Don't sign up to the Shopstyle newsletter

The site itself is good but like other reviewers I've been plagued with spam. Even when you try to opt out of receiving email from Shopstyle they continue to send newsletters and this spammy behaviour really brings the company down (as well as being in violation of the EC Directive). Use the site but don't sign up to the newsletter as they take no notice of unsubscribes

EDIT 3rd May: Hi Shopstyle team, as you say it is very frustrating and I'm even more annoyed that since emailing on 27th April I've had no response, just 4 further spam emails from you

27 April 2017
Unprompted review
Shopstyle logo

Reply from Shopstyle

Hi Michael!

Thanks for editing your response to follow up! We've gone through all of our emails and are unable to find your email from you. Could you please try filling out this contact form to ensure that we receive your email: http://help.shopstyle.com/hc/en-us/requests/new Please mention "Trust Pilot Review" in the subject line so we can ensure you get assistance immediately. Again, our apologies!

Thanks!
The ShopStyle Team

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