Incapable and unwilling to find common ground
In my recent encounter with Shopping4net's customer service, I felt like I was speaking with a machiavellian narcissist.
Despite having experienced a technical issue during checkout, resulting in duplicate orders, the company's response lacked empathy and understanding. Instead of offering a solution or taking responsibility, they insisted on charging for a return label and refused outright to accept any fault with their sales process and systems and rejected my account of what happened. They outright blamed me instead of even offering any compromise to the problem.
This rigid stance, coupled with deflective responses, simply showcased a lack of accountability and customer-centricity.
It's disappointing when a company prioritizes profit over customer satisfaction. As a result, I strongly caution others to be wary when considering transactions with Shopping4net.
Buyer beware.
Edit after response:
Once again they deflect.
What happened was I verified the first purchase via mobile pay, and I was not redirected afterwards as you would expect, so I refreshed the site.
Now here is where I have a bone to pick with you. You STILL had the items in the cart! There is no ecommerce site that has this behavior. So I concluded the payment process to have failed and repeated the process, and I made this perfectly clear in my dialogue to the service rep. Then the 2nd payment verification FAILED, with the error message stating the payment has already been made.
So here is the summary:
First, Items were still in the cart after the first payment verification. (Seriously, name one other commerce where that is expected behavior a minute after verifying the payment on MP)
Secondly, the second payment method outright failed.
Your customer rep blamed me for not knowing how to handle mobile pay and insinuated that I were an idiot in the last line they wrote to me after I expressed my frustration with his constant deflection.
I don't care one bit what the return label amounted to. I wouldn't pay for a 5kr label. Your sales process is flawed, take responsibility for that.
The replies of your service rep were discraceful and their handling of this issue reprihensible.
Your auto generated response leaves much to be wanting.
You don't give a crap about my issue.
BUYER BEWARE
15 April 2024
Unprompted review
