Shopandship Reviews 

I really don't understand why all the negative reviews. I had great experience. I used their service many many times over the years. Yes, it can be expensive but there is a calculator that you can use to see the cost before placing an order. So it's your choice, it's not like it's a fraud or anything. I never saw a service that offer parcel forwarding for and from that many countries all around the globe especially Arab countries. Also, they do reply to emails. They might respond late and the package can get delayed if it contains flammable items and the employees can make it even more difficult to deal with the issue and even understand it (especially if your only contact method is using the email), but they are very helpful and very attentive and on the phone. That's why I always call them and prefer this method over using the email.

It's the first company in the region that have ever offered such a service and that's why I trust them. They know what they do.
I never had damaged goods due to their shipping practices. My only concern are these:
1. Their customer service on the email is not the best
2. It can be expensive
3. They don't help you in reducing the customs. I always pay very high customs using their service compared to other services.

This is, without exaggeration, the worst shipping experience I’ve ever had—and I’ve ordered from halfway across the globe. I paid £63.53 for a 1.4 kg parcel from Italy to the UK. ITALY. TO. THE. UK. Not Australia, not the Moon—Italy. Yet somehow, it took these clowns over three weeks just to process the shipment after it arrived. I had to send my invoice three times because clearly reading emails is rocket science. Then it took over two weeks after dispatch to actually reach the UK, because they decided—on what must be a dare—to send it on a scenic route through Dubai. Dubai?! That’s not even remotely on the way. This was a logistical circus.

To add insult to injury, I got slapped with a £37.98 customs charge, £15 of which was an “admin fee.” Admin for what, exactly? For watching my parcel collect dust in a warehouse for weeks? For sending it around the world unnecessarily? Honestly, I could’ve booked a flight, hand-carried the parcel back myself, and still spent less time and money. I mean, I’ve gotten packages from the United States in under a week, and for a third of the cost.

Customer service? Non-existent. I emailed multiple times and was met with a wall of silence. Not even an automated response. If you want to feel like you’re screaming into a void, try reaching out to them.

And just when I thought it couldn’t get worse, the parcel showed up damaged. So after paying over £100 in shipping and customs alone—not counting the price of the item itself—I received a battered package, weeks late, with zero accountability. Oh, and their Terms & Conditions? A masterpiece in covering their own backs. They’ve essentially written themselves out of all liability for delays, damage, or complete failure to deliver. Convenient.

DO NOT USE THIS SERVICE. Trust the bad reviews—they are not exaggerating. This is a glorified scam wrapped in a shipping label.

Very bad service and no collaboration between the teams in other countries
i have the different update form one team and other updates from other team
finally my shipment was cancelled due to unacceptable material after 15 days of receiving the shipment and taking too long again to return the shipment to the shipper

A bunch of thieves stole many things from my shipment and claimed they never received it. Also, their system and website are very outdated, and they have the worst customer service ever. I wish I had seen the reviews before using them,

Stay away, there other companies that offer the same service but cheaper. I ordered the wrong part off Amazon and Amazon said they cannot return the part until it arrives. I called shop and ship and they said returning it would be no problem. Well it arrived today and I called and they said to return it they have to deactivate my account, but I cannot do that now because I have two more shipments arriving to my address so if I deactivate I will also lose out on those shipments. So basically my package is being held hostage by them and they are giving me no choice.

If I could give zero stars I would because the "service" isn't worth even a quarter of a star. Try signing up. Try getting a forgot password link even when you input the right password. Gah! Give it a miss and pay the extra for Aramex.

Extremely expensive, a package from Itali to Dubai with weight of 0.1kg costed me 100 dirham, about US dollars. I decided to give them another chance and got charged again over 100 dirham for 0.3kg. Also, for the other packages S$S app showed higher weight resulting in over charges.

They used to be affordable but not anymore

Not recommended!

Very very poor customer service
Very poor customer service driver is very rude in flexible at all when I called aramex they told me to call shop & ship I gave them the tracking number but until now no solution the driver refused to give his number calling from a what’s up and I don’t know where my delivery is when it’s fully paid already

Excellent service, don't be put off by the 1 star rating - item was delivered to my door in Bahrain within 5 days. Customer Service was good, they responded to queries on the same day.

Only negative is the website which is glitchy and the process of claiming packages etc. is not very intuitive first time around.

Outrageous customs clearance rates, 4x up the price of the product.Used to buy through them in the past, but never again.

I want to acknowledge the efforts of the Lebanese team of Shop and Ship in resolving a problem I had with my shipment. And I want to thank their product manager for his accountability and genuine care for his customers.

I bought perfume 30 ml by 3 dollar my recipt I should pay 27 dollars
So I refused to receive inspite I ordered it we other issues
It com in separate package
I sent complain but on care
Very bad experience

So, the overall experience is mediocre at best. The main issue is my parcels which are normal action figures, and imported under proper invoice and payment receipts, also just 1 single quantity for personal use, are also not being handled by Aramex (shop&ship) service.

I have faced many issues around non-sense excuses form them, around not being able to handle customs.

I don't know how one should pay for their yearly fees and extra shipping + local delivery for each item, when they are not even able to handle single item import for personal use. The item is not even any special or restricted item.

Negatives:
1. No proper custom handling agent.
2. Invalid excuses for delays on their end.
3. Always issues with payment status updates with local courier
4. Expensive service in general.
5. All paper work is done by customer.

It used to be good 8 years age. but not anymore.
My items normally took 1 days to show into my account. and now when I contacted them they informed me to wait 5 days only for the item to show into my account? so for 5 days no one knows where the hell is my item in shop and ship!! this is unacceptable.

if amazon or whatever can't ship it directly to your destination, look locally or don't bother and look for something else. DON'T DO SHOPANDSHIP

They are horrible !!!
Kept changing the price and adding taxes and taxes without explanation.
Even after you pay everything like a fool, they don't deliver you the package !! They say they have a wrong address , even though you sent the exact location on the map and in a written form. Cheaters ! I will be taking them to customer protection department! They took money and didn't deliver anyyhing!!

I am beyond frustrated with the lack of professionalism and care shown by Aramex regarding my recent shipment issue. I submitted a support ticket for my shipment (Tracking Number: 9666945842), which has been delayed for days with no clear updates. Instead of resolving the problem or even addressing my concerns, Aramex closed the ticket without providing any response or explanation.

This level of customer service is completely unacceptable. I trusted Aramex to deliver my package on time and expected proper communication when issues arose. Instead, I’m left in the dark, with no idea about the status of my shipment or when I can expect it to arrive.

If this is how Aramex treats paying customers, I will seriously reconsider using their services in the future. I urge the company to improve their customer support systems immediately and treat customers with the respect they deserve.

Rating: 1/5

Where is my order? Avoid! I can't get a refund and they won't speak to me! AVOID!! THREE WEEKS!

My experience with Aramex has been extremely disappointing. It has been 23 days since my package arrived at their Italy depot, and despite clearing customs in Australia 16 days ago, there has been no delivery or update. Reaching customer service is nearly impossible, and when I do, all they say is that there are massive delays. However, a 16-day delay after customs clearance is unacceptable.

This package was a Christmas gift, and I made arrangements 20 days before the holiday, expecting it to arrive on time. Unfortunately, that did not happen. I strongly advise against using this company—avoid them at all costs. Their customer service is terrible, offering no clear timelines or resolutions. Choose another courier for a more reliable experience.