Ordered the lovely corner arbour. Was delivered but the driver noticed 2 panels were damaged and took photos. 2 panels came to replace them, quickly actually. They were wrong size! 2 more came to repl... See more
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The process of ordering the Shed was straightforward. Once this was completed I was contact by Shire GB to detail the requirements for the Shed Base. I provided these and Shire GB have now establishe... See more
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Excellent service. Easy to order and arrange delivery What I really appreciated was being able to contact by phone. I'm not a tech person. Lost all my order details and wanted to change time of... See more
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Feel very mixed about it. Good design, simple build instructions. However, delayed delivery. Missing items sent later, but incorrect. Confusion over whether the windows are all glass or all acrylic... See more
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Company details
Written by the company
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Contact info
Shire, Brigstock Road, Wisbech, PE13 3JJ, United Kingdom
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3.2
Average
2K reviews
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Replied to 98% of negative reviews
Typically replies within 2 weeks
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My summer house has not yet arrived
20 June 2026
Reply from Shire Garden Buildings
Thank you for your review, Karol.
I can see that on 16th June your order was booked in for delivery on 23rd June, which is tomorrow.
If, following your review, you no longer wish to receive the building, please contact our Customer Services team as soon as possible and we can look into cancelling the order before the delivery takes place.
Overall, a good experience, happy customer…
Good communication in relation to the delivery date. Delivery driver very polite and helpful throught delivery. Slightly disapointed in the company sending just 1 x delivery driver as this was a bit much for one person to safely dispatch my order from the vehicle without potential damage. This was assisted by myself and one other of which was more acceptable. Glad I was available to facilitate delivery. Happy with the quality of the timber however some of the finishes particularly the window latch positions were slightly out with splits made in the wood sills due to screws and fitting etc. One of the windows also slightly damaged however repairable. One half of the roof required straitening out as this was banana shape therefor would not fit / join in the middle. Again manged to rectify. Could have done with more roof joists as the roof did sag considerably when applying the roof felt. Uprights where applied to take the weight during fitting. I found the customer servie very smooth and easy after purchase and despite some quality issues with my summer house, overall was a good experience.
14 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you found the communication around delivery clear, our driver polite and helpful, and that our customer service team made the process smooth and straightforward.
We do appreciate your comments regarding the delivery and the quality issues you encountered. We're sorry to hear that some components required adjustment during assembly, particularly the window fittings, damaged window, roof section and additional support needed during installation. Whilst we're pleased you were able to rectify these issues, we understand that this can be frustrating and is not the standard we aim for.
Your feedback is incredibly valuable and will be passed on to the relevant teams for review. It's particularly pleasing to hear that despite these issues, you were happy with the timber quality and that your overall experience remained a positive one.
Thank you again for your balanced and constructive feedback, and we hope you enjoy your summerhouse for many years to come.
Arrived safely
Arrived safely, delivery driver was polite and put the pieces down the drive. The structure that we ordered was not as we wanted it but we made it fit to our requirements. A couple of the pieces had flaws in them but we have managed to hide them .
8 May 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave a review.
We're pleased to hear that your order arrived safely and that the delivery driver was polite and helpful when delivering your building.
We're sorry to hear that the structure wasn't quite as you had originally envisaged and that a couple of components had some imperfections. Whilst we're glad you were able to adapt the building to suit your requirements, this isn't the experience we aim to provide.
We do appreciate your feedback, as it helps us continue to improve both our products and service. We hope you enjoy your building for many years to come.
Hampton Corner Summerhouse
Great value for the money. Prompt delivery with a very fair delivery charge. Good customer care and plenty of advise if required. Replaced a door free of charge due to it being twisted.
16 June 2026
Reply from Shire Garden Buildings
Thank you so much for your lovely review.
We're delighted to hear that you're pleased with your Hampton Corner Summerhouse and felt it offered great value for money. It's also wonderful to know that you were happy with both the delivery service and the support provided by our customer care team.
We're sorry there was an issue with the original door, but we're pleased we were able to get this resolved for you quickly with a replacement.
Thank you again for taking the time to share your experience. We hope you enjoy your summerhouse for many years to come.
Great item but poor delivery communication
Product is great but communication for delivery day/time should be improved. I contacted to ensure the day I was taking off work was correct and was assured this was correct but it didnt arrive. I was then informed it was a two day delivery because of my location. If this had been confirmed during my first email then I wouldnt have wasted time off work. I was also told the delivery driver had been asked to phone me 30mins before delivery but this didnt happen so I didnt get the opportunity to inspect all items were delivered and free from damage. Luckily they were and I'm happy with the quality for the cost.
15 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review.
We're delighted to hear that you're happy with the quality of your building and feel it offers good value for money.
That said, we're sorry that the delivery communication did not meet your expectations. We completely understand how frustrating it must have been to take time off work based on the information provided, only to later discover that your delivery was operating on a two-day route due to your location. We also appreciate that, had this been communicated earlier, it would have helped you plan accordingly.
We're equally sorry that the requested pre-delivery call from the driver did not take place. Whilst we're pleased to hear that everything arrived safely and without damage, we appreciate the reassurance that an advance call can provide.
Your feedback regarding communication has been noted and will be shared with the relevant teams as we continue to improve our delivery experience.
Thank you again for your order, and we hope you enjoy your new building for many years to come.
Do not buy from this company
I will start by saying that I take no pleasure in leaving a negative review. I leave this review to prevent other customers from coming to grief with this company like myself. After spending £900+ and waiting more than six weeks I received a call to say the delivery of my greenhouse would not be made as previously agreed. When I did receive it, some of the glass did not fit into the frame due to what Shires called a ‘manufacturing error’ of the structure itself. Due to their delay in sorting the issue out, I had to pay out an additional £25 to purchase glass locally that would actually fit the aperture. I gave Shires the opportunity to apologise and to take some action to rectify their mistake but they remain totally disinterested and will not even pay a token amount to reimburse me or even issue an apology. Elbec similarly have offered me nothing. I am currently 64 years old and a cancer patient and don’t have the energy to pursue the matter any further via other channels. I told them that, but guess what? Correct. They didn’t really care about that either. Shame on you Shires. Shame on you Elbec. But everyone else beware of these people. Spend your money elsewhere. You will be happier and safer.
15 June 2026
Reply from Shire Garden Buildings
Thank you for your review, David.
We're sorry to hear you were disappointed with your experience.
Having reviewed the correspondence, whilst we appreciate the difficulty you encountered when fitting one of the gable panes, our investigation was ongoing at the time and no manufacturing fault was formally confirmed. The supplied glass matched the specification for the Holkham greenhouse, and further measurements were being requested to establish the root cause of the issue.
We understand that due to the weather conditions you chose to source alternative glazing locally in order to complete the installation. As this was arranged independently before our investigation had concluded, we were unfortunately unable to authorise reimbursement.
We appreciate that this was frustrating and apologise for the delay whilst we sought clarification from our production team. Customer feedback is taken seriously and we are sorry that, on this occasion, we did not meet your expectations.
Would have been 5 stars but some of the…
Would have been 5 stars but some of the door fittings should be better.
15 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave a review and share a photo of your completed building.
We have to say, the finished result looks fantastic and it's clear you've put a great deal of care into both the installation and the surrounding landscaping. The additional ironmongery and finishing touches really complement the building and create a beautiful garden space.
We're delighted to hear that your experience was almost a 5-star one. We do appreciate your comments regarding the door fittings and will ensure this feedback is passed to our product team for consideration.
Thank you again for choosing Shire Garden Buildings, and we hope you enjoy your new garden room for many years to come.
Its a mixed bag
The price was good, our first delivery was rescheduled, our second delivery was late. The timber quality was sub standard, the customer service has been mediocre especially exasperated by it being 2 companies im left chasing up a window that came very bent beyond use so our summer house / log cabin is still not finished almost a month beyond the original delivery date. Although the almost finished product does look good!
16 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with the appearance of the finished building, however we are sorry that your overall experience has been affected by both delivery delays and the issues you encountered during assembly.
Having reviewed your case, we can see that we have been actively investigating the concerns raised and have agreed to supply a replacement window to resolve the outstanding issue. We appreciate that this has taken longer than either of us would have liked and apologise for the frustration caused whilst we gathered the information required and arranged the replacement parts.
We also acknowledge your comments regarding the delivery experience and the quality of some components supplied. Customer feedback is important to us and helps us identify areas where we can improve.
We appreciate your patience whilst we complete the resolution of the remaining issue and hope that you are able to enjoy the building for many years to come once finished.
Driver rang to let me know he was on…
Driver rang to let me know he was on way ,arrived within the hour like he said
16 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave a review.
We're delighted to hear that the driver kept you updated and arrived within the timeframe advised. We understand how important good communication is on delivery day, so it's great to know this helped make the experience a positive one.
Thank you for choosing Shire Garden Buildings and we hope you enjoy your new purchase.
Do not order from this company
After ordering a playhouse in April to be delivered by beginning of June, the company let us down “due to unforeseeable circumstances “
I’ll tell my grandchildren that when they come this weekend - I’m sure they’ll understand…..
You are disgraceful in the way you treat customers and hope Wickes realise the damage to their reputation and find a better company to do business with - just what you deserve.
5 June 2026
Unprompted review
Reply from Shire Garden Buildings
We are sorry to read your review and fully appreciate how disappointing this must be, particularly when the playhouse was intended for your grandchildren.
Having reviewed the order, it was placed at the beginning of May with an expected delivery date in early June. Unfortunately, due to unforeseen operational circumstances, we were unable to fulfil the original delivery date and we sincerely apologise for the inconvenience and frustration this has caused.
We understand that when a delivery is delayed it impacts plans that have been made around it, and we appreciate that this is not the experience you expected when ordering through Wickes.
Whilst delays are never our intention, we do take feedback such as yours seriously and will continue working to improve our service. We apologise again for the disappointment caused and hope your order reaches you as soon as possible.
The delivery was fine and all parts…
The delivery was fine and all parts were there. It got fitted by a builder until he got to the roof. It didn’t fit the joint with the joints too large for the roof. I had a roofer to look at it and he said the same. I can send you photos if needed .
5 June 2026
Reply from Shire Garden Buildings
Thank you for your review.
I'm sorry to hear that you've experienced an issue with the roof during assembly, particularly after delivery went smoothly and all parts were present. This is certainly unusual and not something we would expect to occur.
If you would be able to send us some photographs showing the roof sections and where the joints do not fit correctly, we would be more than happy to investigate this for you and work towards a resolution as quickly as possible.
Please contact our customer service team with the images and your order details, and we will be happy to assist further.
poor delivery service
delivery greatly exceeded expectation and was later changed to be over 2 months away without me agreeing to the date.
16 June 2026
Reply from Shire Garden Buildings
Hi Ollie,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with the delivery timeframe and understand how frustrating it can be when an expected delivery date changes.
After reviewing your correspondence with our support team, we can see that you contacted us to request a cancellation due to the revised delivery date. As your order was placed through the retailer, any cancellation and refund requests need to be processed directly by them. Our team therefore advised you to contact the retailer, who could submit the cancellation request and arrange a full refund once approved.
We appreciate that delivery delays are disappointing, and we apologise for any inconvenience caused. Your feedback is important to us and will be shared internally as we continue working to improve our customer experience.
Please don't let drivers cut corners…
Please don't let drivers cut corners then tell lady on bike to F... off when lady on bike was on her side of road will not recommend any one to buy your items as drivers are so rude16
16 June 2026
Unprompted review
Reply from Shire Garden Buildings
Hi,
We are sorry to read your comments. We take reports regarding driver conduct very seriously. Unfortunately, we have been unable to identify the incident from the information provided, but we would be happy to investigate further if you can provide additional details, such as the date, time, and location.
My new shed
The delivery was handled well and they left it where I asked them to. It was fairly easy to build although we couldn't fit the lower bolt because there was a nail in the way.
13 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave a review. We're pleased to hear that the delivery went smoothly and that the team were able to leave your shed exactly where you requested.
It's great to know that the assembly process was fairly straightforward. We do apologise for the issue with the lower bolt and the nail getting in the way, and we appreciate you bringing this to our attention as it helps us improve both our products and instructions.
We hope you're enjoying your new shed and thank you again for choosing us.
Efficient service and very good product
12 June 2026
Reply from Shire Garden Buildings
Hi Denise,
Thank you so much for your kind review. We're delighted to hear that you found both our service efficient and our product very good. Providing a smooth experience and high-quality products is always our goal, so it's wonderful to know we met your expectations.
We really appreciate you taking the time to share your feedback and look forward to serving you again in the future.
Do not buy from Shire
Avoid this company. I ordered via Wickes but was then handled by Shire. 5 weeks lead time for a garden building only to be cancelled on day of delivery and rearranged for the following week due to driver shortage. The following weeks delivery was then cancelled on the day and I was informed they now had no stock. The delivery was pushed out for another 4 weeks. No call back, no ability to speak to anyone in their management team. They are a terrible example of customer service.
15 June 2026
Unprompted review
Reply from Shire Garden Buildings
We are sorry to hear that you were disappointed with your experience.
Having reviewed the order history, the original delivery date of 5th June was unfortunately cancelled due to driver availability issues. We appreciate this was frustrating and apologise for the inconvenience caused. The order was then rebooked for 10th June at the earliest available opportunity, however due to an unforeseen operational issue affecting the order, we were unable to proceed with the delivery as planned and a new delivery date of 25th June was subsequently arranged.
We fully appreciate that two failed delivery dates are disappointing and understand the frustration this caused. Whilst we did make contact to advise of each change and issued updated delivery confirmations throughout the process, we recognise that this did not meet the level of service either you or we would expect.
We sincerely apologise for the inconvenience caused and thank you for taking the time to share your feedback, which has been passed to the relevant teams for review.
Reply from Shire Garden Buildings
Thank you for your fantastic 10/10 review!
We're delighted to hear that you were pleased with the value, quality, and customer service you received. Your feedback means a lot to the team, and we're grateful that you took the time to share your experience.
We hope you enjoy your building for many years to come.
Reply from Shire Garden Buildings
Thank you for your review. We're pleased to hear your summerhouse arrived on time and that you're happy with your purchase.
Third time is a charm? No. Not really.
This playhouse took 3 attempts to be delivered, so around a month from point of ordering via the 3rd party. 1st time it simply wasn't dispatched as per booking, the second time the driver called me from 160 miles away saying he won't deliver, as warehouse had changed my postcode, but attempt number three went ahead fine.
The delivery driver (Andrew R) that did successfully arrive was great, got everything off quickly and stacked it neatly despite a torrential downpour.
3 window panels were missing from the off, so customer services sent some by courier arriving 4 days later.
During the build, other parts were found to be missing, but rather than wait another week I made these parts using the measurements on the instructions.
Several panels were covered in staples and plastic debris, I pulled around 30 out during construction, and a few nails had to be pulled as they weren't straight and poking out at angles. I wasnt expecting this poor level of quality or lack of attention to detail for the price paid.
Once repaired and built, the structure is solid, and the kids are happy. Mainly as they didn't have to deal with Shire several times just to get a working play house delivered.
Because of this apparent lack of care and numerous issues, I am not likely to use Shire again, nor recommend to friends.
14 June 2026
Reply from Shire Garden Buildings
Hi Richard,
Thank you for taking the time to share your feedback.
We're pleased to hear that the playhouse is now built, the structure is solid, and most importantly that the children are enjoying it.
That said, we're very sorry that your overall experience fell below expectations. We appreciate how frustrating the delivery issues must have been, particularly after multiple delivery attempts before the order successfully arrived. We're also sorry that parts were missing from the original delivery and that additional components were identified during assembly.
We're glad our team was able to arrange replacement window panels promptly and that Andrew provided a positive delivery experience when the building was finally delivered.
Your comments regarding the missing parts, as well as the staples, debris and fixings you encountered during assembly, have been shared with the relevant teams for review. This is not the standard we aim to provide, and we understand why these issues left you disappointed.
Thank you again for your honest feedback. Whilst we're sorry we didn't provide the experience you expected, we appreciate you bringing these issues to our attention and giving us the opportunity to investigate them.
Reply from Shire Garden Buildings
Hi,
Thank you for your kind review.
It's great to hear that you found the team helpful and that communication throughout your order was clear and straightforward. We're also delighted that you're happy with your product.
We really appreciate your feedback and thank you for choosing Shire.
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