Shipwire Reviews 175

VERY BED SERVICE
MY ORDER NOT RECIEVED N NOT PAYMENT REFUND FOR 15 DAYS.
FAKE HAI
OREDER 865285

A mess. I can't get anywhere.

I’m waiting on a dermaroller which I thought was shipped from the company which wanted me to download some app to find out where my package was coming and it was this dang company ..dermaroller and shipwire are horrible buy in USA,

Strongly suggest finding a different 3PL. We have been using them for over 10 years. Have exited their US and CA warehouse and now working on exiting NL and UK. To do a full review of all negative experience we had it would take writing a book. I can though confirm all other negative reviews i read pretty much match our experience. Avoid at all cost

Do not trust this company.

We used to ship 1000's of packages a week, running into hundreds of thousands a year. However they
- lost packages
- lost stock
- could not provide accurate billing statements
- could not respond to customer service tickets
- deduct direct debits without authorisation

Worst was they never took responsibility for their actions, they just never responded and hope you went away - which is what we did. We would never recommend this company to any prospective.

21/03 I have sent so many countless messages, claims, requests for escalations to management over multiple years and until posting this review I have never had a response, that is such a bad reflection on how Shipwire treats it customers. We took our business to another legitimate company

Reliable & repeatable. SLA's for our B2C business have been met all year, despite fluctuations in our own demand profile relative to forecast. Appreciate our account manager going the extra mile for us during peak season as well.

While the general Shipwire experience can leave a lot to be desired, from slow picking to mis-shipments, I want to give a huge shoutout to Jessica Sanchez at the New Lenox location for always assisting with projects in a timely fashion. Whether it's receiving, an external freight order, or an inventory count, she is on the damn ball. I tip my cap to her.
I just wish our other two warehouses had personnel that were as responsive and dedicated. Bottom line, you can't automate a good customer experience. You need to hire, train and pay employees.

J. Sanchez at The New Lennox facility is a rock star. Great communication and is always "on it". She is a great asset to the SW Team and is always a pleasure to work with.

Jessica has been great to work with. She responds in a timely manner and solves our inquiries quickly and efficiently. Our overall experience with shipwire has been closer to a 3/5 stars, but Jessica has been there to solve any issue in a timely manner and make up for (what appears to be) poor processes laid out from above.

Utilizing Shipwire for our growing business helped iron out internal shipping issues and helped us focus on other areas of growth. We wouldn't be able to ship at our current volume without a partner like shipiwre to help handle all the automation in such an efficient manner!

I have been working with Kim throughout year 2020 and he is able to get on calls to discuss problems and solutions with Peloton as needed. Appreciate him being transparent and knowledgeable about pros and cons of different ways of configuring integrations. Look forward to 2021!

2015 we visited the Shipwire facility in Redlands LA, were greeted like royalty, given a guided tour, the staff were great and very enthusiastic.
They got our account set up very quickly, integrated to our platform and seemingly operational in the sandbox.
We shipped our first pallets of stock from Australia to their Redlands LA warehouse, and this is when the massive troubles started. Within days of it's arrival the stock SKU's were mislabeled, a customer care inquiry was lodged and down the rabbit hole of buck passing and gross incompetence we went. 3 weeks and nothing was done. We had thousands of back orders and customers were starting to become very p**sed off. We eventually posted out orders manually from our own warehouse until things eventually got going.
2016 the process was not bad and showed potential. However orders were getting mixed up, not arriving, damaged, or lost all together. Shipwire had system upgrades that stopped deliveries for a week.
It would take WEEKS to get any issue attended to, whoever we spoke to would suddenly be 'away' on leave and it was just completely unacceptable.
They started operating in Australia and thought we would try that facility, thinking being close would could sort things out quicker. Big mistake! Orders were arriving dirty, damaged and wrong items. Losing many customers.
We upgraded our eCommerce website in 2017, Shipwire verbally were supportive during our upgrade, but in real terms were completely disjointed. We started to receive emails about storage rate increases, rising 700%. In the midst of this, they started sending automated emails to another email address that they were going to move our stock to another warehouse. When we caught up to their emails, they had started sending emails they will ship all our stock back to us or DUMP our stock!
We tried to respond, were told they were on it, but it was complete lies. Our stock to this day has not been recovered, we have NOT had a reply from Shipwire about the situation. We are unable to follow this up in the US and unable to bring legal action because we are not in the US.
$60,000 worth of stock has vanished, we can not gain access to our dashboard to find out, no one replies to our emails. All of our invoices were paid up, despite their extortionate amounts and rate rises.
HELP!

Do not believe any good review you read about Shipwire. They cost me upwards of $20K in lost inventory and the expense to extract my inventory from the warehouse. My business lost the best part of a year because it took them five months to get the stock ready to collect. Getting out was was the best decision I made. I went back to a fulfillment company I used before Shipwire and and their service is superb, and best of all they have a guaranteed no LTS fee will ever be introduced at their warehouse and so far not one piece of inventory lost.

If you are looking for good fulfillment services and a stress free life Shipwire is not the company for you. Keep looking, or if you are unfortunately still trapped in Shipwire GET OUT NOW.

Regards from a now happy ex customer. Ten years in Shipwire and now one year FREE of of this awful company.

Shipwire is a terrible company.

They operated well until Ingram Micro took them over.

In the last 18 months we have seen them move our warehouse twice taking us offline for weeks at a time.

We get out of stocks all the time as their systems to not synch correctly to update inventory.

They continue to charge us storage for inventory at a warehouse we do not use. When we question it it takes 4/6 weeks to get a refund and many emails chasing them up.

They have cost us thousands of dollars in lost revenue, terrible customer reviews and hours of wasted time.

I am happy to post examples of how they behave should anyone like to see them as an example of a very terrible 3PL provider.

Avoid them at all costs!!!!

Shipwire has changed their policy and charging me unfairly while holding my inventory hostage. I have been doing business since 2015. Until a couple of months ago they used to charge a "long term storage fee" - An extra fee charged for storing any inventory that is at their warehouse for more than 6 months at a penalty charge and any inventory over 12 months has a much higher charge. This used to be calculated and charged at two times during the year - March and September. All of a sudden they are now charging this fee every month. As a result I had to pay this exorbitant fee in both March 2020 and April 2020 and will be liable to pay it every month. They have changed their policy after they have received all my inventory and as a result I have no choice but to pay this fees. If they had said this change will apply to inventory sent after they changed their policy then I would have no problem. I now have to destroy all my existing inventory because i can't afford this new fee. In addition now they are saying I will have to pay for disposing all my inventory and they will only carry out this disposal after i have paid this long term fee. This is highly unfair and since they are not resolving this and I will be liable to pay this long term fee every month.

Wow Jessica Sanchez from the New Lenox location is an incredible customer service person. She went above and beyond for my business.

My company has been working with Shipwire for about 4 years and the shipment accuracy has been stellar. We're seeing in excess of 99% on time performance with customers receiving exactly what they ordered. Thank you Shipwire!

Jessica Sanchez has been the absolute best to work with. She is always prompt with her replies and goes above and beyond to make sure any issue that comes up is taken care of immediately. She will do everything she can to help us with cost savings and finding the perfect solution. She is an outstanding member of your team. Thank you Jessica!

I wish I could give a separate rating for our onsite support person in New Lenox and set it at 5 stars, because she's absolutely great. Pretty much the only shining star in what's otherwise a pretty bleak operation.

I seem to spend way too of my time managing Shipwire, trying to find workarounds for processes that should be simple, and worrying about what piece of software is going to break next. I get that mistakes will happen at a high volume warehouse and I'm actually kind of ok with that, but I have zero confidence in the platform, it's integration with our point of sale and it's integration with the warehouse management system. It also seems that there is very little movement rolling out new features that are needed to make the offering more robust. No tolerance for customization, slow support assistance (if they even understand the problem in the first place). Generally get the feeling that they are trying to squeeze every ounce of margin out of their customers while rolling back services wherever possible. Probably in need of rebidding out the business and renegotiating, which is too bad because there are certainly other things we could be doing with our time as a young business...

In all honesty, the reason why I give Shipwire 5 Stars is because your Associate, Jessica Sanchez, is of great assistance and help to our Company's Warehousing and Fulfillment needs. She is very resourceful and we can always rely on her expertise and thoroughness. She really keeps afloat the highest standards of service for Shipwire. Her quality of service is impeccable and if Shipwire had the option of assigning her as our Dedicated Shipwire On-Site Support, we definitely would love that! Thank You for keeping her on board!