Shipsurance Reviews 

My review will read as follows:
This company should be out of business. They claim to insure anything but they do not, I've been professionally shipping items for years now and due to Stamps.com I am forced to used this pitiful service. I made one claim that actually was paid out after a lengthy argument with a useless employee of theirs. After shipping hundreds of packages insured with this scam of a company. I receive an email that reads: "Due to adverse shipping claims, it is hereby understood and agreed that, effective from the above date, shipments requiring coverage for
"my name", on behalf of "my name", and on behalf of the household or business of "my name", are excluded from
shipping insurance coverage issued by Shipsurance or a Shipsurance Insurance Services partner."

What a joke, they also denied 3 other claims of mine that were part of me shipping 14 large double corrugated boxes with various household items across the country. UPS absolutely destroyed them and ShipSurance claims I had "insufficient" packing materials because I put too many items in these 24x24x21" boxes. Regardless of the fact I had about $50 worth of bubble wrap and other packaging materials to insulate everything properly but the boxes showed up torn apart and many were dirty or crushed. So basically at the end of the day they don't cover you if they choose not to, which they can choose to do at any point.

Excellent service.
Simple and clear process.
Quick answers and payments.
We have worked with several shipping insurers and Shipsurance is by far the best

I have been trying to file a claim with shipsurance for a package that my customer did not receive for over a month now. They are SO very hard to deal with. Since I purchased the label through Shopify, UPS is no help as they want the claim to be filed from the purchaser... yet shipsurance wants me to file a "tracer" with UPS and they want a result from them before paying me out. They want proof of invoice, which I provided in 3 parts - but they said it needed to be all one page. So I zoomed out my screen and uploaded the VERY long invoice and now they said it needs to be a clearer version (hence why I screenshot the invoice in parts, so it would be clear).

So here's my question - WHY does shipsurance get to keep the payout for this missing package? I paid to get the extra insurance coverage. I bought the label through them - why do I have to jump through all these hoops for over a month to "prove" that I sent a package and what was in it. Why do I have to file a claim with UPS? Isn't that the point of paying for 3rd party coverage?

Insure your packages directly through UPS. They are so very easy to work with.

why would i endorse this app? you have treated my business like a second class citizen.... you have supercilious expectations that are juxtaposed to the marketplaces in which we sell. Your process is over bearing, cumbersome and lacks full-disclosure.  Your seem like a scam but you are the only option for those of us who use shopify!!!

Let me preface that I hardly pay for shipping insurance on items I ship unless it's worth a lot or a fragile item.

I have never filed a claim before but this was my first and my goodness I have never felt more robbed in my life of time and money. I sold a product on eBay where the product was claimed as damaged. eBay requires that items are sent back to the seller and then the buyer will be refunded after it is received. This in itself will "result in the denial of the claim," as you are expected to hold onto the item and packaging from when it was damaged. I had opened a claim at this point before the return but the claim also took 20 days. eBay had already required the item be returned to me which was totally out of my control and they know this.

They will use their "Terms and Conditions" or fine print to squeeze out any liability they can to steal your money and you won't see a dime for a SERVICE you PAID FOR.

And before I finish, I provided them with more than ample pictures and information, with multiple follow up emails. I gave them everything they wanted and then some which shouldn't even be necessary.

Please learn from me and never send them another penny, thanks.

Due to recent Covid19 protocols, USPS has allowed carriers to sign for packages on behalf of the recipients and then leave the package unattended on their doorstep but mark the package as "delivered/signed for".
Shipsurance has failed to adapt with the times and will continue to deny any claim if the package is marked as "delivered," regardless of the actual circumstances. Does USPS want to admit that this policy hurts their customers and take the blame for it? No, no they do not. Insurance should give you the peace of mind in EVERY shipping loss circumstance, not just the slam dunk cases.

The latest Shipsurance response: "I suggest contacting the carrier to see if they can provide a letter confirming the item was not properly deliverer. If that's no available you can always open a loss claim with them for the free $100 liability and once that's paid we can move forward with your claim."
Sure thing, sit back and let me do your entire job for you. You're a big help here. Actual service rating: 0/100

This company is a joke rejecting a claim simply because the package has not been opened within 15 days. I will make sure to not use them in the future again and take my business elsewhere. One of those companies that get you by the small print and have as unfavorable terms as they possibly can. Not recommended. Stay away.

I have been using Shipsurance service to insure for my shipment for a few years, and they have reimbursed me a few times when the shipment was lost. To file for a Loss Claim, Shipsurance will need the customer to complete a very simple online affidavit from (3-4 clicks to complete) to verify the shipment was lost. Recently, I had a customer who refused to cooperate to fill out this simple form, and eBay would not help me at all and just refunded this customer with my funds. I appealed to Shipsurance for their help in reviewing this loss claim, and they came to swing for me and fully reimbursed me for this case almost immediately. Shipsurance is truly wonderful..... It empowers me to expand my sales globally with a peace of mind. Thank you, Shipsurance.

This was my first time using Shipsurance for a claim, and I was very happy with my experience. It was so quick, easy, and they took care of my issue (which is not what USPS did). I also liked that I could get an e-check because then I had my money very quickly.

Scammers. Of course Etsy collaborates with these jokers. Here is one of many situations I ran into in which no ethical customer service was received. Sold a concert T-Shirt to a buyer. Paid for the flat rate shipping with appropriate coverage in case it was lost or damaged. Never showed up and customer requested a refund. Pretty fair for online shopping these days. Filed a pain in the ass claim with Shipsurance to re-coup the lost sale. Months later, Shipsurance rep named Emma emails me. States I owe the claim amount back to them as the package was delivered. No way to verify if that was actually the case and or the condition of the original item. The mob should get into this line of work, easy pickings against online sellers.

After having to send multiple requested documents by this shipping insurance overtime for my claim of a broken mineral rock they denied my claim (after doing all I was asked for over a week) stating “claim was an excluded commodity”. No other explanation nor stating why it was excluded. Turns out they do not cover ANY mineral rocks for shipping insurance. That’s my entire business so I have wasted money paying shipping insurance because they truly are not a company providing insurance if something is completely out of my hands and mishandled in the shipping process. Incredibly disappointing and I do no recommend this company. They will try to get out of paying for anything on their part.

EDIT: shipsurance contacted me afterwards to accept the refund for this circumstance. I appreciate what they’ve done.

spent APROX. $50,000 to $100,000 for many years with SHIPSURANCE SHIPSTATION and maybe One claim in 10 years !!!!

AND THEY WILL NOT PAY A CLAIM --HIGHWAY ROBBERY!!!! DO NOT USE THEM

I shipped through pirateship. UPS lost my package and shipsurance is doing everything in their power to avoid paying out. Ridiculous amounts of proof and documentation that UPS wouldn’t even ask for. On top of that, they want to lower my claim value to the lowest price they could find on a used item on eBay! Seriously messed up and unethical.

I submitted a claim for a broken item. I have provided 5 docs and pictures. They have still not paid and keep demanding more pictures. I cannot recommend this company as the time to file a claim is not worth the lack of payment.

After some initial struggles, all good!

Shipsiurance poses as a shipping insurance company eyt denies 100% of its claims. It requires (after SEVERAL SEVERAL) separated asks for additional information down to showing a video of a shipping label being placed onto a box (SERIOUSLY?!!!) This is an INSANE level of proof to have to deliver and as such SHOULD be notified PRIOR to accepting funds to insure packages they will NEVER actually insure.

In effect- this is an INSURANCE SCAM. This MUST be regulated and or fined for it's negligence, abuse and misrepresentation.

After initial issues, Shipsurance came through and covered the cost of insured packages that were lost.

Paid my claim with no hassel
Thank you Shipsurance

We are very happy with your service!

Easy claim process and paid super fast. Makes it easy to keep my customers happy!