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Shipbymail Reviews 

607
•
TrustScore 4.5 out of 5

4.6

Courier Service
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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the service's reliability and efficiency, praising the fast delivery of packages across international borders. Many appreciate the excellent customer service, noting prompt communication and helpful staff. The overall process is often described as smooth and straightforward, with products arriving well-packed and in superb condition, making it a trusted choice for international shipping. However, some customers noted concerns regarding pricing, with final costs sometimes exceeding initial expectations or tariffs being significant. A few also experienced slow processing times, leading to shipping delays or longer turnaround times than anticipated for their packages.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, often praising the speed and efficiency of... See more

Service

Consumers generally report positive experiences with the service, with many describing it as the best... See more

Product

Clients share positive opinions on product, often highlighting the ability to obtain items not available in... See more

Price

People report ambiguous experiences with price, with some reviewers finding rates reasonable and competitive,... See more

Customer service

Customers had positive experiences with customer service, highlighting the great communication and friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a reliable service! I've used Ship By Mail many times now, and they never disappoint. Every item has arrived safely, and the process always works exactly as it should. It's rare to find a service... See more

Rated 5 out of 5 stars

It took a whole life to process the package(4 days though they marketed max 2 business days) though once processed it was super fast to deliver. The customer service took more than 48h to answer thoug... See more

Rated 5 out of 5 stars

I was looking everywhere for a camera that was sold out across the US when I came across it in stock in the brand's Canadian store. They could only ship to a Canadian address so I came across Shipbyma... See more

Rated 5 out of 5 stars

I was apprehensive but desperately needed a product for my small business from a Canadian vendor that no longer ships to the U.S. so I decided to give ShipByMail a try. It was easy to set up an accou... See more

Company details

  1. Courier Service
  2. Group Buying Service
  3. Shipping and Mailing Service
  4. Shipping Service

Information provided by various external sources

ShipByMail is an affordable Canadian Parcel Forwarder which gives you a free Canadian Address to shop your favourite Canadian merchant. Sign up now and start shipping from Canada to the USA and internationally.Pay the merchant yourself or use our BuyFo...

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

607 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(607)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Super fast

Super fast, good communication, reasonable prices... I am a fan and will continue to utilize their services.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service everytime

Excellent service everytime! I have used ship by mail many times now and never had any issues. Items have always arrived safely and the service works as described. Highly recommended!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

I changed my forwarding service to…

I changed my forwarding service to shipbymail and honestly I don't regret it, they are really the best. And they are very honest unlike the competitor I was with. Thank you for everything SHIPBYMAIL

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Fast and reliable

Nothing to complain. Costumer support fast and helpful. I would definitely use their service again.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, although there were problems (not caused by them). Customer support IS available. Always polite and very professional. Very recommended.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

No nonsense, efficient, and trustworthy

I never usually write reviews for websites or anything, but this one deserves it. Package forwarding seems to be a scene with a lot of sketchy and questionably trustworthy actors, so I was a bit skeptical or worried about trying any of them, but shipbymail does the whole thing with no nonsense. I was pretty impressed with their processing times too, as my package was in their system within a day of shipping, despite saying it could take multiple. Cost of shipping internationally is a bit of a pain point, but I don’t think that’s the company’s fault, nor do I think you are going to find other services to be much different, at least not trustworthy ones. So if you’re prepared to spend the extra money, I couldn’t find anything bad to say about shipbymail.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely trustworthy!

Absolutely trustworthy with a higher-end order. Emma carefully packed my fragile item (thank you so much!), they shipped fast, used express courier (UPS), fair prices close to what it would cost me and my item arrived safe and pristine! I'm so happy I found Shipbymail!

3 May 2024
Unprompted review

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