Shipbymail Reviews 

Very satisfied with my experience. Ordered a limited edition schnapps glass and it arrived quickly and safely. If I ever need to get any thing from Canada I know who to use. Customer service was very helpful when I had questions.

This is not defamation — it is the truth. Trustpilot, I am willing to provide all the emails and proof I have.
ShipByMail is trying to erase my comment so nobody knows how they inflate package weights. They refunded the extra money I paid for their inflated, incorrect weight and then asked me to change my review, claiming it was a mistake. I have proof it wasn’t a mistake. I have all the emails showing how they tried to gaslight me until I threatened to take further action.

I want to share my experience so others can avoid the same problem. I used ShipByMail to forward a jacket whose actual weight, confirmed independently by UPS, was approximately 0.9 kg. Despite this, ShipByMail initially claimed that the package weighed 10 kg based on dimensional weight. This number was completely inconsistent with the size of the item.

After several emails, they offered to repackage the item into a smaller box “to help reduce the cost.” However, even after repackaging, ShipByMail declared a new dimensional weight of 7.83 kg, and I was charged accordingly.

When the package arrived at my home, the reality was very different.
The actual delivered weight was 1.58 kg, and the box measured 44 cm × 34 cm × 12 cm.

Using ShipByMail’s own publicly stated formula for dimensional weight:

Dimensional Weight (kg) = Length × Width × Height / 5,000
→ 44 × 34 × 12 = 17,952
→ 17,952 ÷ 5,000 = 3.59 kg

Even according to their own method, the correct dimensional weight should have been 3.59 kg, not 7.83 kg, and definitely not 10 kg.

This is not a small discrepancy.
This is a pattern of inflated and inconsistent measurements that resulted in significant overcharging.
USE SHIP AND SHOP FROM ARAMEX THEY ARE REALLY SERIOUS ,

Excellent service. Not happy with the new tariff surcharge but that is someone else's fault.

Excellent service. Fast and secure.

Great experience! If I need to ship something from Canada again I will definitely use this company. My package arrived very quickly and with no issues.

My first order experience was great! I ordered my contacts through them because my usual seller stopped shipping to the US. Shipbymail contacted me when they needed more info and ensured they were delivered to me in a reasonable time considering the issues with Canada Post and the US border. Definitely a reliable service - 5 stars.

Great service from Canada to france , worked well !

Sent me an invoice for almost $200 to mail a shirt she skirt. Absolute rip off. Don’t waste your time

I wanted to write an up to date review of Ship by Mail for those of you like me who were in a panic because it seemed your package was stuck at the Ship by Mail warehouse.
I bought my large portable massage table from a Canadian company just before the US tariffs were imposed. Between the time I purchased it and it reached Ship by Mail the tariffs had been put into place. I don't think that Ship by Mail was prepared for the confusion that the tariffs caused.
I have finally received my large package in perfect condition!!! So Ship by Mail truly is what they claim. I am so happy to get this massage table that was to be a present for my daughter. (I am just an average person- not a reseller or a business person)
But I will say this was a stressful experience. Probably because Ship by Mail is so swamped because of the tariff complications their communication left a lot to be desired. I would always get an answering machine. My only communication for a long time was via the help ticket. They were always quick with a response, but the answer was usually the same: "Yes, my product had arrived but they were still figuring out my tariff".
Their website had only one note about the delay because of tariffs that did not get updated. I would have liked if they posted an update weekly even if it was to say that they were still working on it. I started wondering if this was a scam, but no, they are a real company.
When my package was finally released to ship I ran into additional snags, but finally a person from company (and not some distant call center!) called me and we were able to iron out the last few difficulties. He was very nice and very apologetic. After that call things moved swiftly and I received my package within the week.
So even though this ended up being a very stressful experience I am pleased with the end result.

The website worked! Came all the way to NYC so happy!

Great service, fast and secure

I was skeptical at first. but the only way for me to get what I wanted in the USA was to try out Shipbymail.. I am so happy with how it all worked out and can't wait to use my Canadian address again!! Thank you guys for getting my package safe and fast.

I bought some clothes from this company called Kyodan in Aug, I've paid $182 CAD on Sep 24, which is really expensive. But ShipByMail hasn't even prepared to ship my package after 1 month passed by!! Today is Oct 27th, and there is NO REASON this company charged that much money and won't ship my items to US. I contacted customer service many many times, but they keep saying "we're preparing to ship your item." Oh well, this company is definitely a scam. DO NOT USE IT!!

What a reliable service! I've used Ship By Mail many times now, and they never disappoint. Every item has arrived safely, and the process always works exactly as it should. It's rare to find a service this consistently trustworthy. My highest recommendation!

It took a whole life to process the package(4 days though they marketed max 2 business days) though once processed it was super fast to deliver. The customer service took more than 48h to answer though they were kind and willing to help. However, I give them a 5 star rate cause in a weekend they managed to send a package from Canada to Spain. Thanks

The communication between shipbymail and myself was timely. They answered all questions. To the point, the shipment arrived on time from Canada to Thailand specifically in 5 days. I am very happy camper and I will definitely use their service again. Thank you.

Awful, slow and lack of communication. I am still yet to receive my good and they have been paid for shipping over 10 days ago. By the time they arrive I will be unable to return. If you need anything writhing 6 weeks of ordering I would
Not use this website.

Good, fast service

These guys have altered the way I buy in North America. The worry of tariffs has stopped me buying in Canada and importing to the us before forward shipping to the uk. Now I have my Canadian packages sent by shipbymail. Looking forward to being with these guys for the long haul.

This is my first time using Shipbymail and for sure it will not be my last. My order came well packed and without any delays. Also the website is easy to use and everything was clear.