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Company details

  1. Cell Phone Accessory Store

Written by the company

We are a premier provider of premium phone cases, screen protectors and Apple watch accessories. Our mission is to fulfill the vision of our customers by delivering a remarkable combination of style and protection. We value customer satisfaction as the cornerstone of our success, working diligently to ensure everyone has a stress-free, trustworthy experience.


Contact info

3.2

Average

TrustScore 3 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 3 out of 5 stars

Full of Malarkey

We had car shield for about a year. When the time came to have repairs done, not only could we NOT find a mechanic that was willing to work with car shield, we ended up paying out of pocket for the repair. About 7 mechanics said that car shield doesn't pay them on time plus they insist on using inferior or used car parts and it takes them weeks to send these parts so they do not favor working with car shield. We paid for the repairs then car shield refused to reimburse us stating that the part was not covered under the contract, so we ended our contract with them. In my humble opinion, car shield is full of Sugar Honey "Ice Tea" (pun intended!!)

24 October 2024
Unprompted review
Rated 4 out of 5 stars

good investment

great packaging & got it in under a week. Lost the top because it’s not fitted.

28 December 2023
Rated 5 out of 5 stars

Christmas Arrival and Good Customer Service.

Ordered right before Christmas, was expecting it to arrive after and it got here before Christmas! Liked that I received a personal call to let me know it shipped and was going to be on its way. A REAL human and not an automated message or a third party from another country.

16 December 2023
ShieldCase logo

Reply from ShieldCase

Hi Jennifer, thank you so much for sharing your experience. We also thank you very much for the great review and 2nd order. You should be receiving that 2nd order any day now! Have a happy 2024! - Don

Rated 5 out of 5 stars

Great customer service A+

I reached out by email regarding order and delivery confirmation. No email response, instead I got a call from Don (the owner). He personally called me to confirm my order and thank me for my business. For a Mom and it being week of Christmas, this made my day. We had a great chat and within an hour I had an email confirmation for shipping. It’s this type of personal touch that creates repeat business and word of mouth referrals. I’ve told everyone I spoke to today about my experience, and here I am doing my online review. I cannot wait to get my order. My boys will be so excited. Thank You Don 🙏

12 December 2023
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Reply from ShieldCase

Hi Monica! It was a pleasure speaking with you. Thank you for your honest and thoughtful review. We strive to keep our customers happy and satisfied and we hope your boys enjoyed your gift! Have a great 2024! - Don

Rated 5 out of 5 stars

Wow I really like the items will order…

Wow I really like the items will order again and the boys love them as well thanks for a fast delivery.

26 November 2023
Unprompted review
ShieldCase logo

Reply from ShieldCase

Hi Charity, thank you for sharing your experience. I hope your family enjoyed their new cases! Please do not hesitate to reach out if you have any concerns! Happy 2024! - Don

Rated 4 out of 5 stars

Went from confused to reassured

At first I hadn’t received an email confirmation and was unable to get ahold of anyone regarding my order - in the height of the busiest shopping time, the owner, Don, reached out to me personally and assured me my product had been shipped. Not only did I get it before Christmas, I received a bonus product! My review has been changed because of this excellent customer service! Product is exactly as expected!

28 November 2023
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Reply from ShieldCase

Hi Leah, we tried to reach out to you. I’m sorry if you did not receive a email but we did try calling you to confirm your order. Our records show that you have taken delivery of your case. If that is not the case please feel free to reach out to us directly. - support@shieldcase.com

Rated 1 out of 5 stars

I have yet to receive my order

I have yet to receive my order, placed on 16Oct. I never received a confirmation email or any emails regarding my order for that matter. The money was withdrawn from my acct. I reach out to the site with no response yet

16 October 2023
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Reply from ShieldCase

Hi Ingrid, our records show your package was shipped and delivered to you months ago via tracking. If that is not the case please reach out to us via email. Support@shieldcase.com

Rated 1 out of 5 stars

I never received the product or a…

I never received the product or a response to my email. I would give it a minus star if I could!

2 January 2023
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Reply from ShieldCase

Hi Diane, we are sorry you are not satisfied with our service. I tried calling you multiple times to discuss your experience with no response. Our records show you received your order a long time ago. If this is not the case can you please reach out to us - support@shieldcase.com

Rated 3 out of 5 stars

Thanks for replying

Thanks for replying, i can’t log in to my account on your website, i tried sending a lost password to my email it said wait 10 minutes but after a day i haven’t received it is there another way i can get my tracking number? Thanks for your time.

6 October 2022
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, quick delivery

21 August 2022
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Reply from ShieldCase

Thank you Kathleen for supporting our small online business. Please stop back for some new products that we will be releasing in September. :) If you ever have any concerns or questions please reach us: support@shieldcase.com

Rated 4 out of 5 stars

The top part slipped off a couple of…

The top part slipped off a couple of times but that was the only negative for me

15 August 2022
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Reply from ShieldCase

Hello Jimmy, thank you for your honest and kind remarks. We appreciate you supporting our small online business. Please check back for some new product releases next month.

Rated 5 out of 5 stars

Awesome product

Awesome product! High quality and quick turn around. Would use again

27 May 2022
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Reply from ShieldCase

Thank you Nathaniel for your awesome review! We are happy to hear you are satisfied with your purchase. We look forward to serving you in the future.

Rated 1 out of 5 stars

Ordered on FEB 27

Ordered on FEB 27, received on MAR 17. It was not what I was expecting. Not much of a case just a husk with no screen protection. I wanted one similiar to what I had for my Iphone 11, that was not available for the 13, for I have been waiting for the new case to arrive to use the 13. Received a flip reply when I inquired of my order within a few days. Been disgusted now

19 March 2022
ShieldCase logo

Reply from ShieldCase

Hello Donald,
We are sorry to hear that you were not satisfied with your case. Please remember we advised you at the time of purchase we did not yet carry your requested case for your newer iPhone 13 when you emailed us. You decided to purchase the kii case which is a totally different design. We always strive to give our customers the best service, and we have never given you any flip replies. We have given you support post hours as late as midnight, so it is disappointing to see this review. However, we would love to the opportunity to fix your concerns. Please reach out to us to resolve this issue: support@shieldcase.com

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