Sherwoodsmotorgroup Reviews 

Had my car for a service staff always go out of there way to help you I would definitely recommend sherwoods to my family and friends

After several months of politely trying to resolve a fairly simple issue, I have no alternative to file a County Court claim and leave a negative review. They couldn't have been more helpful prior to getting my money. But after that, what a stark difference! I'm disgusted. I would never treat my clients like this. What's really hurtful is that because I wanted this car in time for my 17 year old daughter passing her test, I paid way over the odds for this car. Didn't negotiate. However being nice with these 'salesmen' doesn't guarantee that you'll be treated fairly, in fact they obviously see me as a mug. I would not want any member of my family or friends or any decent person dealing with Sherwoods.

Update June 14: well at least they did call me back after a 'final' threat of county court. I settled for a payment, which is something, but I shouldn't have to resort to this.

Despite writing a review, contacting them several times, they are now not responding to my messages or calls. It seems that they are no longer interested that they have lost the service history and there are problems with the V5 after 7 weeks of having the car. They have left me to try and sort V5 at an extra expense of £25 and I will have to try and source some service history. I will leave an update each week.

I came to Sherwood’s of Gateshead to get a mobility car, I was met by Wayne chapman salesman, who I spoke to about a 3008 and when looking at the 3008 Wayne showed me a Citroen C5 aircross witch was a more suited car for me.. Wayne was very polite, he was well knowledgeable about the Citroen C5. Wayne got me a coffee and we had a chat about my needs and I am pleased to say I got the car through mobility thanks to Wayne doing all the paperwork. The Citroen C5 aircross is an amazing car to drive and I am very pleased with it.. I would recommend Sherwood to anyone if they need a car.. Many thanks to Wayne Chapmen for every thing he did for me.. Allan Stephenson..

Excellent Experience

Bought a Peugeot 508 GT hybrid from the Sherwoods Durham branch, went through three sales people and constant delays, finally got the car. The car won't lock, won't charge, the app for the car does not work, half the sensors don't work, the safety systems don't work in the cold. Peugeot don't seem interested in helping, it does not seem possible in this day and age that a car can be sold with so many faults. When I spoke to the service department at Sherwoods they told me that there was a known fault and that condensation can cause lane assist, cruise etc etc not to work - begs the questions why are they not honest with customers, never had any problems with the my previous car - a VW or the Toyota before that....

Bought a 2nd hand car in May at Sherwoods sunderland. Got 1 year warranty. Six months on my car is making a noise when changing gears from 1st to 2nd so phone the service department only to be told I would be liable to pay approx £129 for them to look at the car, then between £300 and £400 if they had to strip anything down to find the problem. Only then would they contact the warranty company to see if they would pay for the fix. If not I would also then have to pay for the fix an labour. Therefore they are asking me to pay approx £500 for looking at the car and finding the problem but not fixing that I would not get back. Absolute rip off. Will never use again. Aftersale service is shocking and a money grab

We bought a 208 used car . It developed a rattle and sherwoods liaised with the warranty company which took them hours on the phone. They secured new shocks and springs and sorted everything out for us . Great customer service from start to finish and their pricing is good too.

Just bought a Swace 1.8, Georgia the sales executive was amazing from start to finish. Very knowledgeable and informative throughout our decision to purchase a new car. Thought the video sent was a very personal and special touch. Georgia is an asset to the Gateshead branch and will be definitely recommending to family and friends.

Done a free health check but charge you for it. Rip off, a diagnostic check on a brake cable! Good machine that. Never again

Bought a car from there and after around 1 week problems started to arise. Took the car in and was told unfortunately there's not alot they can do without any fault codes. I was told at the point of sale that the car had at least 8 months warranty left with Honda. When these problems arised i was informed this wasnt the case. They told me i had a Suzuki warranty which was basically useless. Took weeks for anyone to contact me regarding my issues. After the gearbox malfunctioning I booked into get it seen to again. However the appointments had to be cancelled. Baring in mind this was around 5 months ago and I haven't heard anything from them. The fuel pump also wouldn't allow me to properly refill my car. So many issues with this car and basically no aftercare service.

Just purchased used car from Sherwood with the help of Sales Executive Ryan Willis. Amazing experience from start to finish. Ryan was very helpful and professional. The car was valeted immaculately. Can’t fault Sherwood for the buying experience. Will definitely recommend it. Thank you to Ryan Willis.

Sherwood Gateshead.
This is my only experience so it could be a one off. Lets start with the good:
Buying the car was very easy and communication was good. Got everything sorted very quickly. They even replaced the timing belt and water pump before delivery.
The bad:
The communication was good until I had the car. Then that stopped. It was always two emails to get an answer to a question that would not take more than 2 minutes to answer.
I was expecting the car to come with a full service. When I checked the book there was no service done. I asked if they forgot to stamp the book and two weeks later I manage to get the answer that because the last service was done within 6 months that it was their policy to not do a new one. I received the car on the 8th. The 6 months expired on the 9th. Although within their 6 months policy I believe that a new service would just be good custumer service given the one day to expire.
The car was valeted which is standard. When I saw the pictures of the car the boot was quite muddy (a dog I presume) which doesnt bother me. But the valeted gave a very superficial cleaning and the mud is still encrusted in the boot carpet. That's after 2 weeks to "prep" the car. I feel that once the payment has gone through, the efforts to provide good customer service go out the window.
So in conclusion, I might still buy from them but I would take all these points into consideration when viewing the car. The 2 stars is that I shouldn't have to take all these points into consideration. A good trade with good customer service would just get it done.

Sherwoods washington. I never give bad reviews as my experience could be just a 1 off. What I will say however is unless you can stay with your vehicle the whole time it is with Sherwoods Washington make sure you take pictures of it when you drop it off and check everything when you pick it up. Because you don't stand a chance of them taking responsibility for any damage caused to it while in there care. The one star was for Chris Bonallie who was very professional throughout

After sales service is shocking. They claim a female has bent the metal rods that the seats sit on, yet can provide no explanation how, and no consideration that their burley sales people & mechanics who had been clambering around in the vehicle may have caused the damage.
Talk about blinkered judgement yet happy to offer me a hefty bill to fix it.
Safe to say I will be avoiding them at all costs

Avoid at all costs. I would not recommend this company at all!
From the moment I rang about a car which was based at the Durham site I should have seen the red flags. I rang up to ask if a car was available to view before I travelled 3 hours on a Saturday to be told “yes we’ve got the keys it’s on their premises”, however when I arrived I was told that there had been a mix up and the car was in fact in the garage having some work done, absolute waste of time. Nevertheless, I was at my wits end after trying to find the right Peugeot 3008 which ticked all of my boxes and I had my heart set on this one. I was promised that I would be sent a video of the car when it returned to the salesroom, however after a week of waiting I had to ring up to ask where my video was to be met by a very rude salesman saying that the person who promised me the video is on holiday, I then queried if I could still have the video sent to me, he then replied “so you want someone who isn’t here to send you a video”… clearly he had no interest in doing his job properly, again I should’ve seen the reg flags.
After speaking to the manager my hopes were raised slightly and I was sent a detailed video and was happy with what I saw. The following week I drove up to collect the car, the car which I was told would be serviced and had 12 months warranty.
However only 2 months after having the car it suddenly broke down and it had to be towed to my closest Peugeot garage. When the company asked for my service documents for the warranty I realised that the book had not been stamped prior to me picking the car up, I rang Sherwoods on the Saturday and spoke to the manager (Alex) who told me that he will find the paper work and send it over (sounding very promising), then he changed his story saying that he couldn’t find the paperwork and someone from the service team will contact me on Monday… roll on 3pm Monday I had not heard anything from the service team or from the manager. After numerous phone calls to Sherwoods and been told that someone will call back, documents will be emailed or that “the manager wasn’t in the office” we decided to get a solicitor involved as we figured they hadn’t serviced the car therefore the warranty was void.
On the Thursday when we informed Sherwoods that we had a solicitor and we wanted to give them one last chance to rectify this issue, the manager admitted that they did not service the car at all! They then said they would issue a full refund and would collect the car themselves.
A very stressful situation from a very dishonest and uncaring company

Once again excellent service ona recall and rear brakes repaired,staff are really helpful and friendly.

Durham Sherwood's for service and mot, excellent staff, great value, would highly recommend

I paid £100. deposit pending a test drive of a car at Town Centre Citroen Branch, Sunderland. Unfortunately the car was not for me but it made a nice change to see my refund in my bank the next day, unlike some who hang on until the very last minute before they refund. Thank you Paul for all your help.

To the manager. I'd just like to thank Waye Chapman. Absolutely fantastic customer service.. Nothing too much trouble.. Everything sorted with soo much ease....wonderful service.. He was soooo helpful from start to finish. A very special Thankyou to Wayne Chapman.. (no family connection)