Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... See more
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Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... See more
From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... See more
Company replied
The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... See more
Company replied
Company details
Written by the company
We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.
Contact info
Unit 1c the Wharf, CV23 0PR, Stretton under Fosse, United Kingdom
- 0800 014 8672
- customercare@shelden-healthcare.co.uk
- www.shelden-healthcare.co.uk
2.7
Poor
495 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Timely delivery and fitting.
14 May 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Good chair but let down on delivery…
Good chair but let down on delivery date for the price would of expected better
3 May 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Great service all round no more no less.
24 April 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Very friendly and prompt
26 April 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Excellent
Very easy to order albeit backed up by a phone call to your sales team. The delivery was the following day and in perfect working order. Very easy to assemble.
Good product and extremely helpful for us in our hour of need
25 April 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
great service
great service, no problems at all and they were easy to contact and talk to.
16 April 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Product is ideal and delivered on time
Product is ideal and delivered on time
Excellent customer service
19 April 2023
Reply from Shelden Healthcare
Good morning,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Great service really pleased with mums…
Great service really pleased with mums new bed. She is very happy
10 April 2023
Reply from Shelden Healthcare
Good morning,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Everything went very smoothly and the…
Everything went very smoothly and the customer service was excellent
16 April 2023
Reply from Shelden Healthcare
Good morning,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Very pleased with our new hoist.
Shelden Healthcare were a great company to deal with from start to finish. Helpful on the phone, a competitive price, delivery right on time and nice people setting the equipment up. I’m very impressed.
10 April 2023
Reply from Shelden Healthcare
Good morning,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
The mattress did not get delivered…
The mattress did not get delivered untill 4 days after the date given. When I phoned to complain they couldn't have been less interested, appalling aftercare
I did not miss the delivery, he arrived at the flat, and turned tail, he did not attempt delivery.
There seems to be a discrepancy as to our conversations on the phone. I can assure you, in order to receive help from you, there were many issues. please be truthful, as I have been
11 April 2023
Reply from Shelden Healthcare
Good morning,
I can see this has now been delivered for you.
I would like to confirm that once you raised the issue with us, we were on the phone to the couriers constantly trying to rectify this for you.
The first delivery was missed by you, the second one was a logistical issue within the couriers, once we found this issue out, I personally, as the manager, raised a complaint to ensure this was delivered to you this day.
The item was ordered on the 10th April, collected by our courier on this day, a Friday. It took 2 days to transport it to the Edinburgh depot and the first delivery was attempted on the 12th and missed.
DPD then received a request from you, according to their tracking, to deliver on the 14th April, this was then delivered on that date. On the 14th, this was escalated to me and this is when I raised the complaint with DPD and ensured it was delivered this day.
We are at the mercy of our couriers and unfortunately, whilst we aim for next day delivery, sometimes this can not be guaranteed more so to more remote area's. This is stated on our website.
With regards to the aftercare, I feel this to be unfair, I know the member of my team you were talking to went above and beyond, constantly phoning DPD and even offering to reship a new delivery on a special delivery. There is nothing more we could have done however, i will take your comments on board and if you feel you would like to discuss this in more detail please do contact me on either 01788 833 294 or customercare@shelden-healthcare.co.uk.
Thank you,
Charlotte
Commercial Manager.
Just to confirm, i have been fully truthful and have listened to all calls myself as we record all calls.
Please leave honest reviews for companies as this can be very detrimental.
Regards,
Charlotte
Commercial Manager
Excellent all round
Excellent all round. Ordered a bed with delivery and assembly, and it was a very good service from start to finish. Highly recommended.
5 April 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
The rotational chair bed is perfect for…
The rotational chair bed is perfect for my husband to get in and out of bed.
The two staff who installed the bed were pleasant and professional. I was showed how to use the bed.
29 March 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Good service.
3 April 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
what an excellent service I can't speak…
what an excellent service I can't speak too highly, five stars more if I could! Steve Salmon
3 April 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Absolutely brilliant service
Absolutely brilliant service. Put up with pain as long as I could before giving up and ordering online. Within 24 hours of orderig I had the product and was using it.
26 March 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Quick delivery and ordering was easy
Quick delivery and ordering was easy. When ordering on iPad the no vat price would not show so paid full and the vat discount was refunded quickly. Found that if I has used a pc/Mac there wouldn’t have been this issue but I was pleased with the way it was dealt with and kept informed via email as requested. Bought original bed and mattress from here and bought the replacement mattress this time after approx 6 years. Highly recommend!
16 March 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
Easy to contact and very helpful
23 March 2023
Reply from Shelden Healthcare
Good afternoon,
Thank you for your kind feedback.
Kind regards,
Charlotte
Shelden Healthcare
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