We have used Sheinman Opticians over many years and are always amazed at how the staff manage to make what could be rather a chore; eye care and choosing frames, into a calm and enjoyable experience.... See more
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Review summary
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If possible we always have your lovely young man serve us. His knowledge is excellent and he always comes up with best solutions regarding new and existing specs. He manages to take our increasing a... See more
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Always a good experience visiting Sheinman Opticians.Whatever the reason. All staff are friendly and welcoming. You know your eye test will be accurate as so much care is taken. Choosing new gla... See more
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Martin aways gives first class service when I attend an appointment. Nothing is too much trouble. He always chooses the best frame for my features. He knows I prefer something a little different. H... See more
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Company details
About Sheinman Opticians
Written by the company
At Sheinman we have been helping people care for their vision since 1915. As an independent opticians, we pride ourselves on combining over a century of experience with the latest advancements in eye care technology to deliver a truly personal service.
Whether you're visiting us for an eye examination, contact lenses, new glasses, or hearing care, our experienced team is here to provide expert advice tailored to your individual needs. We take the time to understand your lifestyle, preferences, and requirements, helping you make informed decisions about your eye and hearing health.
We believe that choosing eyewear should be an enjoyable experience. That's why we offer a carefully curated selection of frames, alongside professional guidance to help you find eyewear and lenses that suit both your vision and personal style.
Our commitment to customer care extends beyond our practice. Through our online store, you can browse and purchase selected products at your convenience. Visit our online store to take a look!
At Sheinman, we're dedicated to delivering exceptional care, expert advice, and outstanding customer service. Don't just take our word for it—read our reviews to discover why generations of families have trusted us with their eye care.
Whether you're visiting us for an eye examination, contact lenses, new glasses, or hearing care, our experienced team is here to provide expert advice tailored to your individual needs. We take the time to understand your lifestyle, preferences, and requirements, helping you make informed decisions about your eye and hearing health.
We believe that choosing eyewear should be an enjoyable experience. That's why we offer a carefully curated selection of frames, alongside professional guidance to help you find eyewear and lenses that suit both your vision and personal style.
Our commitment to customer care extends beyond our practice. Through our online store, you can browse and purchase selected products at your convenience. Visit our online store to take a look!
At Sheinman, we're dedicated to delivering exceptional care, expert advice, and outstanding customer service. Don't just take our word for it—read our reviews to discover why generations of families have trusted us with their eye care.
Contact info
Abington Street 106-110, NN1 2BP, Northampton, United Kingdom
- 01604 626161
- eyecare@sheinman.com
- www.sheinman.com
4.9
Excellent
4K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Always a very professional service
Always a very professional service. Ok, so the spectacles can be expensive but the care is worth it.
11 June 2026
Reply from Sheinman Opticians
Hi Phil,
Thank you for your kind review. We’re delighted you continue to value the professional service and care we provide. It’s lovely to hear that you feel the care is worth it.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
Sheinman look after me
Sheinman look after me. They aren't cheap, but the service for eyes (and lately ears) has been superb. My first prescription from them was from 1984 so I'm a very regular and happy customer.
11 June 2026
Reply from Sheinman Opticians
Hi Daniel,
Thank you for such a wonderful review and for being a loyal customer since 1984! We’re incredibly grateful for your continued trust in us for both your eyes and ears, and it’s fantastic to hear that you continue to receive superb service.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
Not the best, needs improving.
Dispensing me a lenses without even asking me what quality I would like?!
Please ask your customer don't assusme its offensive.
Not even calling me to say they were ready to collect when I was desperate to get them.
Sorry I expect better.
I wouldn't reckomend you for service.
Mr Williams who has always been and continues to be exceptional thank heavens he is still there to save the day.
11 June 2026
Reply from Sheinman Opticians
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the lens options and appreciate your comments. Our dispensing opticians discuss lens options with patients, taking into account their prescription, chosen frame, and visual needs, to ensure the most suitable lenses are recommended. We are sorry if you felt that the options available to you were not explained clearly or to your satisfaction on this occasion.
Regarding the collection of your glasses, our records show that a text message was sent on 03/06/2026 at 15:53 to advise that your glasses were ready for collection. We are sorry if you did not receive this message and appreciate how frustrating this would have been, particularly as you were eager to collect them.
We are pleased to hear that Mr Williams was able to assist and provide the level of service you have come to expect. We will ensure your kind words are passed on to him.
Thank you again for your feedback. It helps us review and improve our service, and we hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Sheinman Opticians
As above
Such professional staff,efficient and a pleasure to be a customer of theirs. Always helpful when trying to find the right frames. Opticians very through and friendly.
11 June 2026
Reply from Sheinman Opticians
Hi Hilary,
Thank you for your lovely review. We’re delighted you find our team professional, efficient and friendly, and that we’re able to help you find frames that are right for you.
Best regards,
Sheinman Opticians
Friendly and Experienced Staff
Friendly and experienced staff, giving invaluable advice when having eye tests or choosing new prescription spectacles.
Professionally run company who look after your eyes... and care!
2 June 2026
Reply from Sheinman Opticians
Hi Billy,
Thank you for your kind words. We’re so pleased you value the experience and advice provided by our team, and that you feel we genuinely care about looking after your eyes.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
Excellent service
It was good to be able to report at my annual eye check-up that the problems I had been experiencing the previous year had been resolved by following the excellent advice given by my optometrist. When the eye examination was completed my glasses were then serviced. I did decide to buy a new pair and use my older pair as a back-up. The selection process and fitting were also excellent. All the glasses I have bought have fitted perfectly first time. I would whole-heartedly recommend Sheinmans.
11 June 2026
Reply from Sheinman Opticians
Hi Mrs Taylor,
Thank you for such a detailed and lovely review. We’re delighted to hear that the advice from your previous visit helped resolve the problems you were experiencing, and that you were equally pleased with your eye examination, glasses service and new fitting. It’s fantastic to hear that your glasses have always fitted perfectly, and we really appreciate your wholehearted recommendation.
We look forward to seeing you again soon.
Best regards,
Sheinman Opticians
Always fantastic and personal service
Always fantastic and personal service. Would never go anywhere else
26 June 2025
Reply from Sheinman Opticians
Hi Michelle,
Thank you for your wonderful review. We’re delighted you continue to receive the personal service we pride ourselves on, and we’re incredibly grateful for your continued loyalty.
Best regards,
Sheinman Opticians
Good service and staff
11 June 2026
Reply from Sheinman Opticians
Hi Dareen,
Thank you for taking the time to leave us a review. We’re pleased you were happy with the service and the team, and really appreciate you taking the time to share your experience.
Best regards,
Sheinman Opticians
The usual high standard of service over…
The usual high standard of service over many years.
Expected nothing less from Martin and Team.
11 June 2026
Reply from Sheinman Opticians
Hi Charles,
Thank you for your lovely review and for your many years of loyalty to Sheinman’s. We’re delighted you continue to receive the high standard of service you’ve come to expect from Martyn and the team.
Best regards,
Sheinman Opticians
Friendly helpful and very professional…
Friendly helpful and very professional in all areas
11 June 2026
Reply from Sheinman Opticians
Hi Chris,
Thank you for your kind review. We’re delighted you found our team friendly, helpful and professional throughout your visit.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
My consultant answers my questions and…
My consultant answers my questions and listens to me and shows concern. The staff are friendly always with a smile and make sure you are comfortable. The added touch of providing beverage and biscuits helps ease customer tension. 👌🏾 love coming here.
11 June 2026
Reply from Sheinman Opticians
Hi Rubertine,
Thank you for such a lovely review. We’re thrilled to hear that you feel listened to and cared for by our team and that you enjoy the welcoming atmosphere. We’re glad the tea and biscuits help too!
We look forward to welcoming you back.
Best regards,
Sheinman Opticians
Lovely human experience 1st Class
Lovely welcome from the beginning
Reception warm and welcoming .
Eye tests very patient and kind
A lovely human experience
Having my new glasses fitted again warm friendly very polite . Helpful
Also lovely cup of tea
Just all round every comfort thought of . The whole experience 1st class experience
In every way
Polite and friendly .
Reception offered to organise my taxi home
Thank you
11 June 2026
Reply from Sheinman Opticians
Hi Joy,
Thank you for such a wonderful review. We’re delighted that you felt so warmly welcomed and cared for throughout your visit, from reception and your eye test through to having your new glasses fitted. It’s lovely to hear that even the little touches, including your tea and help arranging a taxi home, made a difference. We really appreciate your kind words.
Best regards,
Sheinman Opticians
First Class!
I have been a client of Sheinman Opticians for many years, their professionalism & customer service is always first class.
I recently purchased prescription sunglasses, & saw Mr Spokes. He was so helpful, he took the time to find out the sort of style I liked & showed me a selection of frames, that I would like & that would suit me & helped me to make my decision.
Thank-you Carl.
11 June 2026
Reply from Sheinman Opticians
Hi Josephine,
Thank you for your wonderful review and for being a valued client for so many years. It's great to hear that Carl was able to help you find the perfect prescription sunglasses and took the time to understand your style and preferences. We’ll be sure to pass your lovely comments on to him.
Best regards,
Sheinman Opticians
Professional friendly staff ,seen on…
Professional friendly staff ,seen on time knowledgeable staff when asking questions and my appointment wasn’t rushed good after care too
11 June 2026
Reply from Sheinman Opticians
Hi Kerry,
Thank you for your lovely review. We’re pleased you found the team professional, friendly and knowledgeable, and that you felt your appointment was thorough without being rushed. We pride ourselves on giving a high levels of customer service so we’re delighted to hear you were happy with the aftercare.
Best regards,
Sheinman Opticians
Outstanding service amazing young lady…
Outstanding service amazing young lady looked after me sorted the mist amazing wow glasses id only expect to find in london she instantly understood what i was looking for she took time, gave good honest advice Thank you
11 June 2026
Reply from Sheinman Opticians
Hi Stephanie,
Thank you so much for your fantastic review! We’re delighted that our team member was able to understand exactly what you were looking for and help you find something that really stood out. It’s wonderful to hear you were so pleased with both the glasses and the service.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
Great service
Great service, all carried out promptly by knowledgeable staff. Best opticians I know.
11 June 2026
Reply from Sheinman Opticians
Hi Bob,
Thank you for your lovely review. We’re delighted you received prompt, professional service from our knowledgeable team and that you consider us the best opticians you know. That means a great deal to us!
Best regards,
Sheinman Opticians
Excellent all round service
Excellent all round service. Carl is very warm, friendly, personable, highly knowledgeable and professional. We could not have received better service and/or be more pleased with our purchases.
11 June 2026
Reply from Sheinman Opticians
Hi Dale,
Thank you for such a fantastic review. We’re glad to hear you had such a positive experience with Carl and that his warmth, knowledge and professionalism made such a difference. We’re so pleased you’re happy with your purchases and will pass your kind words on to him.
Best regards,
Sheinman Opticians
Reply from Sheinman Opticians
Hi,
Thank you for your kind review. We’re delighted you found the team professional and pleasant and were so happy with the service you received.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
Great service as expected
We were warmly greeted, my spectacles were taken away and serviced, re-fitted and we were on our way rejoicing. Thank-you Carl.
11 June 2026
Reply from Sheinman Opticians
Hi Carl,
Thank you for your lovely review. We’re delighted we could get your spectacles serviced and refitted so quickly, and we’re pleased you were well looked after by Carl. We’ll pass your thanks on to him!
Best regards,
Sheinman Opticians
good experience
The staff that I interacted with were all very pleasant and helpful. Aftercare service sounds promising which I will need as my glasses need adjusting.
11 June 2026
Reply from Sheinman Opticians
Hi Diane,
Thank you for taking the time to leave a review. We’re pleased you found the team pleasant and helpful, and we hope our aftercare service lives up to your expectations. Please do get in touch or pop in when you’re ready to have your glasses adjusted — we’ll be very happy to help.
Best regards,
Sheinman Opticians
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