We have used Sheinman Opticians over many years and are always amazed at how the staff manage to make what could be rather a chore; eye care and choosing frames, into a calm and enjoyable experience.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If possible we always have your lovely young man serve us. His knowledge is excellent and he always comes up with best solutions regarding new and existing specs. He manages to take our increasing a... See more
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Always a good experience visiting Sheinman Opticians.Whatever the reason. All staff are friendly and welcoming. You know your eye test will be accurate as so much care is taken. Choosing new gla... See more
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Martin aways gives first class service when I attend an appointment. Nothing is too much trouble. He always chooses the best frame for my features. He knows I prefer something a little different. H... See more
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Company details
About Sheinman Opticians
Written by the company
At Sheinman we have been helping people care for their vision since 1915. As an independent opticians, we pride ourselves on combining over a century of experience with the latest advancements in eye care technology to deliver a truly personal service.
Whether you're visiting us for an eye examination, contact lenses, new glasses, or hearing care, our experienced team is here to provide expert advice tailored to your individual needs. We take the time to understand your lifestyle, preferences, and requirements, helping you make informed decisions about your eye and hearing health.
We believe that choosing eyewear should be an enjoyable experience. That's why we offer a carefully curated selection of frames, alongside professional guidance to help you find eyewear and lenses that suit both your vision and personal style.
Our commitment to customer care extends beyond our practice. Through our online store, you can browse and purchase selected products at your convenience. Visit our online store to take a look!
At Sheinman, we're dedicated to delivering exceptional care, expert advice, and outstanding customer service. Don't just take our word for it—read our reviews to discover why generations of families have trusted us with their eye care.
Whether you're visiting us for an eye examination, contact lenses, new glasses, or hearing care, our experienced team is here to provide expert advice tailored to your individual needs. We take the time to understand your lifestyle, preferences, and requirements, helping you make informed decisions about your eye and hearing health.
We believe that choosing eyewear should be an enjoyable experience. That's why we offer a carefully curated selection of frames, alongside professional guidance to help you find eyewear and lenses that suit both your vision and personal style.
Our commitment to customer care extends beyond our practice. Through our online store, you can browse and purchase selected products at your convenience. Visit our online store to take a look!
At Sheinman, we're dedicated to delivering exceptional care, expert advice, and outstanding customer service. Don't just take our word for it—read our reviews to discover why generations of families have trusted us with their eye care.
Contact info
Abington Street 106-110, NN1 2BP, Northampton, United Kingdom
- 01604 626161
- eyecare@sheinman.com
- www.sheinman.com
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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A high quality optician
A high quality optician. Very welcoming chatty staff. Eye tests were easy & efficient. Lovely choice of frames. Glasses ready within a week and expertly fitted. Ten out of ten for everything!
25 September 2026
Unprompted review
Very thorough eye test
Very thorough eye test. Good advice. Excellent customer service. Highly recommend.
2 September 2026
Reply from Sheinman Opticians
Hi Chris,
Thank you so much for your lovely review and recommendation! We’re delighted to hear you were pleased with the thoroughness of your eye test, the advice you received and the customer service from our team.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
Reply from Sheinman Opticians
Hi Pamela,
Thank you for taking the time to leave us a review. We’re so pleased to hear you received exceptional care and service from our team. Your kind feedback means a great deal to us.
Best regards,
Sheinman Opticians
Excellent service and help from the…
Excellent service and help from the gentleman and Amber in considering the options and a second opinion from Linda which I always appreciate, followed up by my glasses and sunglasses being available to collect much sooner than originally advised
2 September 2026
Reply from Sheinman Opticians
Hi,
Thank you for taking the time to share such a lovely review! We’re delighted to hear that our team, including Amber and Lynda, were able to help you through your choices and provide the second opinion you appreciated. It’s also great to hear your glasses and sunglasses were ready sooner than expected. We hope you enjoy your new eyewear and look forward to seeing you again!
Best regards,
Sheinman Opticians
Always use Sheinmans as they know my history.
Always use Sheinmans as they know my vision requirements from continuous visits over many years.
2 September 2026
Reply from Sheinman Opticians
Hi Mr Broome,
Thank you for your continued loyalty to Sheinman Opticians! It’s lovely to hear that you value the knowledge and understanding of your vision requirements that comes from visiting us over the years. We really appreciate your trust and look forward to continuing to care for your eyes for many more years to come.
Best regards,
Sheinman Opticians
Reply from Sheinman Opticians
Hi Michael,
Thank you for leaving us a 5* review. We’re so pleased to hear you found our team professional, welcoming, friendly and helpful.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
Reply from Sheinman Opticians
Hi Clive,
Thank you for leaving us a review! We’re delighted to hear that our team continues to provide helpful and efficient service.
We look forward to seeing you again soon.
Best regards,
Sheinman Opticians
Prompt service from staff members
Prompt service from staff members, quick return of new glasses , pleasant surroundings
2 September 2026
Reply from Sheinman Opticians
Hi Bernard,
Thank you for your lovely feedback! We’re pleased to hear you enjoyed the prompt service from our team and that your new glasses were ready quickly. It’s also great to know you enjoyed our surroundings.
We look forward to welcoming you back.
Best regards,
Sheinman Opticians
The service was great
2 September 2026
Reply from Sheinman Opticians
Hi Scholastica,
Thank you for leaving us a review. We’re so pleased to hear you had a great experience with us. We really appreciate your kind feedback and look forward to seeing you again.
Best regards,
Sheinman Opticians
I needed replacement prescription…
I needed replacement prescription sunglasses and within a very short time they were ready exactly what I needed to get me by on my holiday . The staff are professional and well informed a friendly team
2 September 2026
Reply from Sheinman Opticians
Hi Susan,
Thank you for taking the time to leave us a review. We’re so pleased we could help arrange your replacement prescription sunglasses in time for your holiday. It’s great to hear you found our team professional, knowledgeable and friendly. We hope you had a wonderful holiday and enjoy your new sunglasses!
Best regards,
Sheinman Opticians
We have used Mr Williams for about 20+…
We have used Mr Williams for about 20+ years. He is a very thorough optician who engages with you at every step. Always a pleasure to see him
2 September 2026
Reply from Sheinman Opticians
Hi Mark,
Thank you for your wonderful review and continued loyalty over the past 20+ years! It’s lovely to hear that you’ve always found Mr Williams thorough and that he takes the time to involve you at every step. We really appreciate your kind words and look forward to welcoming you back for many more years to come.
Best regards,
Sheinman Opticians
Friendly staff extremely
Friendly staff. Had Optimax first, clinician was friendly and put you at ease. Saw Optician afterwards, all my ‘photos’ were already with him so that we could discuss. Very professional and always included my views
25 July 2026
Reply from Sheinman Opticians
Hi Denise,
Thank you for your lovely review. We’re delighted to hear that you felt at ease throughout your appointment and that our team took the time to explain everything and include your views. It’s also great to hear that having your images ready helped make your discussion with the optician useful and informative. We really appreciate your kind feedback and look forward to seeing you again!
Best regards,
Sheinman Opticians
Every time i have my eye test I am…
Every time i have my eye test I am treated like im the only customer they have Ive been coming for years
always treated with respect.
2 September 2026
Reply from Sheinman Opticians
Hi,
Thank you so much for your lovely review and continued loyalty over the years. We’re delighted to hear that you always feel respected and receive such personal attention when you visit us. Making every patient feel valued and well cared for is so important to us.
We look forward to seeing you again soon.
Best regards,
Sheinman Opticians
Very professional and friendly every…
Very professional and friendly every thing explained to you and answer all your questions
2 September 2026
Reply from Sheinman Opticians
Hi Raymond,
Thank you for leaving us a 5* review! We’re so pleased to hear you found our team professional and friendly, and that everything was explained clearly and your questions answered. We really appreciate your kind feedback!
Best regards,
Sheinman Opticians
Excellent service and knowledgeable…
Excellent service and knowledgeable staff and of course the good cup of coffee!!
2 September 2026
Reply from Sheinman Opticians
Hi Linda,
Thank you for leaving us a 5* review. We’re delighted to hear you enjoyed the excellent service and found our team knowledgeable. And of course, we’re pleased the coffee was a hit too! We really appreciate your kind words and look forward to seeing you again soon.
Best regards,
Sheinman Opticians
Excellent all round.
Excellent all round.
Very helpful, knowledgeable and friendly staff.
Wouldn’t trust any other opticians with something as important as my eyes.
2 September 2026
Reply from Sheinman Opticians
Hi Nicola,
Thank you so much for your fantastic review! We’re delighted to hear you had such a positive experience with our team and that you value our knowledge, helpfulness and friendly service. Your trust in us to care for something as important as your eyes means a great deal to the whole team.
We look forward to welcoming you back soon.
Best regards,
Sheinman Opticians
Reply from Sheinman Opticians
Hi Annette,
Thank you for taking the time to leave us a review. We’re pleased to hear you found our service attentive, although we’re sorry you had to wait a little longer than expected for assistance. We appreciate that your time is valuable, and we always aim to provide a prompt and welcoming service. We’re glad that, despite the wait, you felt well looked after by our team. We appreciate your patience and feedback.
Best regards,
Sheinman Opticians
Reply from Sheinman Opticians
Hi Graham,
Thank you for taking the time to leave us a review. We're so pleased to hear you found our team very good and enjoyed the service you received. We really appreciate your kind feedback and look forward to welcoming you back.
Best regards,
Sheinman Opticians
Poor Customer Service
Went in for a tiny screw for my sunglasses .... you haven't done my eyes but I've spent enough at Sheinmans on my son's glasses and continuous purchase of contact lenses for him. No can do!!! Not interested even though your glasses fitters were hanging around doing NOTHING! A small screw would have taken a minute or 2 to fit. Went to Boots opticians and a charming man found a screw and fitted it in less that 2 minutes - no charge! Won't be going to Sheinmans again, rubbish customer service! Boots gets my business in future!
1 September 2026
Unprompted review
Reply from Sheinman Opticians
Thank you for taking the time to leave a review, and please accept our apologies for the experience you had when you visited us.
We would normally be very happy to replace a small screw and make a minor adjustment such as this free of charge, regardless of whether the glasses were originally purchased from us. From what you have described, it appears there may have been a miscommunication between our reception team and the dispensing optician on this occasion.
We’re sorry that we didn’t provide the level of service you quite reasonably expected from us, particularly given your family’s previous visits. We will discuss this with the team to help ensure a similar situation doesn’t happen again.
Please accept our apologies, and we hope you might give us the opportunity to provide you with a better experience in the future.
Kind regards,
Sheinman Opticians
Amazing Customer Service
We have used Sheinman Opticians over many years and are always amazed at how the staff manage to make what could be rather a chore; eye care and choosing frames, into a calm and enjoyable experience. We have young children and they also enjoy a visit to Sheinmans, they enjoy the games on the ipads, and on our most recent visit were given a lindt chocolate. Thank you for all your hard work.
28 August 2026
Unprompted review
Reply from Sheinman Opticians
Hi Adrian,
Thank you so much for such a lovely review. We’re delighted that we’ve been able to make your visits a calm and enjoyable experience for the whole family, and it’s wonderful to hear that your children enjoy coming to Sheinman’s too! We’re glad the iPads and the occasional treat help make their visits special. Thank you for your kind words and for choosing us over the years - we really appreciate your continued support.
Best regards,
Sheinman Opticians
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