Sheilas' Wheels Reviews 

33,125
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 11,706 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive and excellent pricing, often noting significant savings compared to other providers. Many people found the online process straightforward, easy to navigate, and user-friendly, appreciating the clear information and quick completion. The overall service is consistently described as first-class, with consumers highlighting hassle-free interactions and a smooth experience. However, some customers also noted dissatisfaction with renewal quotes, reporting instances where their car insurance premiums significantly increased compared to previous years or other insurers without clear justification.

What people talk about most

Price

Consumers generally find the pricing to be very competitive and reasonable, with many reporting significant... See more

User experience

People report positive experiences with user experience, finding the process quick, easy, and professional.... See more

Website

Customers consistently note positive experiences with the website, finding it quick, easy to use, and... See more

Service

Customers had positive experiences with service, often highlighting the ease, clarity, and efficiency of the... See more

Value for money

Reviewers mention positive feedback about value for money, often highlighting competitive pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and easy online quote and fast no-hassle payment online. Really user friendly and convenient. Reasonable price with adequate level of cover. Found cheaper cover elsewhere, but it's from Axa,... See more

Company replied

Rated 5 out of 5 stars

Been with them for two years now. Wasn’t happy when I received my renewal for car insurance which was £17 a month higher than the current one and £30 a month higher than another insurer. Spoke to the... See more

Company replied

Rated 5 out of 5 stars

Website was very easy to navigate to set up the policy. A couple of weeks until it actually starts. Price was excellent - £300 saving on my renewal with another company for the same level of cover. B... See more

Company replied

Rated 5 out of 5 stars

It was quick and easy online through money supermarket and then to Sheila’s wheels site Cover appeared comprehensive just like others and price slightly cheaper


Company details

  1. Insurance Agency

Information provided by various external sources

We’ve been around since 2005, and a lot has changed since then, we not only insure your car but also your home and holidays. Did you know kids who permanently live with you go free on all our travel policies? Up to the age of 22 if they’re in fulltime education! Oh, and our biggest kept secret it that we insure men on all our insurance products, and always have done!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.6

All reviews

(33,125)

11,225 reviews in the last 12 months

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Rated 3 out of 5 stars

All was fine until I made a claim

I chose Sheila's Wheels because they had good reviews and were reasonably priced. All was good until I had to make a claim.

First, their automated phone service did not recognise my number plate so I was unable to get in touch with them after the accident to arrange the free recovery and had to arrange the recovery myself - and pay for it.

Secondly, I sent them accident photos and detailed information as fast as I could. Their initial response was that they thought I was at fault even though it was clear I was not. I was suffering from insomnia, nightmares and in constant pain following the accident so I think you can imagine how I felt after receiving a heartless email like that...

Receiving a payout for my car took months. Sheila's Wheels tried every trick in the book: they tried to charge me excess, then sent me a cheque that could not be cashed in. I had to ring them and ask for a bank transfer instead. When it never arrived, I got in touch with them again only to be told that they sent me a cheque a while ago (the same that could not be cashed in)!

In the end Sheila's Wheels paid for the recovery and my car but the whole process was so frustrating that I doubt I'll be using them in the future.

12 January 2026
Unprompted review
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Reply from Sheilas' Wheels

We appreciate you sharing your feedback. We are sorry to hear about the difficulties you encountered Kristine.

We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can raise this with the relevant team

Sheilas' Wheels

Rated 5 out of 5 stars

Very straightforward

Very straightforward, site is easy to negotiate.
All documents sent via email and were easy to download.
Great value for money compared to other insurers.

13 July 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the feedback.

Rated 2 out of 5 stars

I expected professionalism, it wasn't there

The quote did not include the protected no claims bonus I asked for, I had to add it and it was close to £100

13 July 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

We appreciate you sharing your experience regarding the protected no claims bonus.

We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can raise this with the relevant team

Sheilas' Wheels

Rated 5 out of 5 stars

1st class service

1st class service, simplicity of completing the online form and paying for it all without talking to anybody, The price was the cheapest quote I got too , overall I would highly recommend Sheila's Wheels to anyone looking to take out car insurance.
10/10 Service

13 July 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the feedback.

Rated 5 out of 5 stars

Car insurance

The lady I spoke to was very pleasant and helpful describing the policy. The price was a third of some of the prices I’d been quoted.

8 July 2026
Unprompted review
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Reply from Sheilas' Wheels

Thank you for the review.

Rated 4 out of 5 stars

Good value and easy to complete online

Good value and easy to complete online. However I would and still would like a confirmation email to say I’ve purchased the insurance.

13 July 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the kind review Jacqui. We suggest logging into your Account, to view your documents. We do send a confirmation email when a policy is purchased, if you still assistance with this click the Need Help option on the website to connect with the Live Chat team who can help.

Rated 5 out of 5 stars

Very easy

Very easy to complete especially for a non technical geriatric also most importantly it was very reasonable price wise 👍

12 July 2026
Unprompted review
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Reply from Sheilas' Wheels

Thank you for the feedback.

Rated 5 out of 5 stars

As a mature lady I sometimes have…

As a mature lady I sometimes have difficulty filling forms in on line. With Sheilas'wheels I found it so simple plus I got a very good price for my car insurance.so I am very satisfied and can recommend

10 July 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the feedback.

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