Shearings must be doing well. I tried on 2 consecutive days to make changes to a holiday we booked for 2027. Changes which couldn't be made on line. Told on phone nobody available to ring us back. Twi... See more
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Just come back from a weekend in London, where we saw the sights of London and saw ABBA Voyage. Went with my two sisters and our mum, who has some mobility issues. Our driver/tour guide was a love... See more
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Just got back from our coach trip to Abba Voyage it was absolutely amazing. Our coach driver was James he was brilliant and very helpful, showing different points of interest on the trips out. I have... See more
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Hi. Me and my mom went on a coach trip 13th -17th July 2026 to Newcastle & Northumberland coast . Our Drivers name was Robin from Cardiff. I must say.. He was amazing :D <3. Absolutely fantastic from... See more
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Company details
About Shearings Holidays
Written by the company
Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.
We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.
If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.
And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.
Shearings
Written by the company
- First come, first served!
- Festive breaks are going faster than the chocolate behind door one! Grab yours now…
Contact info
Sunway House, Canklow Meadows, S60 2XR, Rotherham, United Kingdom
- 01709 249686
- customer.services@shearings.com
- www.shearings.com
4.2
Great
13K reviews
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Replied to 98% of negative reviews
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Dunoon Isle of Bute Waverley Paddle…
Dunoon Isle of Bute Waverley Paddle Steamer Tour June 26
The hotel in Dunoon The Esplanade was a lovely hotel
and we loved our stay there
However,the trip did not start well as we were told by Richard our driver that we had a replacement coach -dont ask-and clearly had not been checked over before the trip.The air con was not working properly and it was too hot in the coach.Next day Saturday the air con was working and while waiting for the ferry to Dunoon Richard goes patchily through the itinery Why does he think Dunoon and The Isle of Bute are the same place?Lack of preparation
Sunday our coach has broken down so we have our day off No news by the evening if the coach is mended ,no news at breakfast When found Richard says the coach is mended we are off to Inverary Different chap today -has he been told off ?-tells us there is water available to buy on board meal times departure times etc More like what we expect from Shearings Richard parked at the Castle but after the tour there was little for the less mobile visitors to do as it was a 20 minute walk into the village It would have been nice for them to have been driven 2 minutes into the village to look around and then driven back to the castle to pick up the others
Isle of Bute is very beautiful and would highly
recommend the open top bus tour or not much else to do
Wednesday as advertised by Shearings the highlight of the tour Hours at the hotel in the morning when perhaps we could have had a ride around the island ?Wayverley is wonderful and we had a one and a half hour trip twenty minute transfer from the hotel Not much of a full day
Richard seemed to think travellers like to have hours at a hotel He is wrong We like to be seeing the sights !He may prefer to rest have time off to smoke but its not want we want. I would not want to travel with him again
Sorry Shearings first time I have ever complained but those on their first trip with Shearings would NOT book again That is very sad
Sincerely Clare Lockwood
26 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share such detailed feedback with us.
We’re pleased to hear that you enjoyed your stay at The Esplanade Hotel and that you found Dunoon, the Isle of Bute and the Waverley Paddle Steamer to be highlights of the tour. It’s wonderful to know that you appreciated the beauty of the area and the experiences included.
However, we’re sorry to hear that aspects of the holiday did not meet your expectations. We understand your disappointment regarding the initial coach issues, communication throughout the trip, and the amount of time spent at the hotel. We appreciate how important the itinerary, information provided, and opportunities to explore are to our customers, and your comments regarding these areas have been noted and will be shared with the relevant teams.
We’re also sorry that the experience affected your overall impression of travelling with us, particularly as this was your first holiday with Shearings. Thank you again for your honest feedback, as it helps us continue to improve the service and experiences we provide.
We hope to have the opportunity to welcome you on a future trip and provide you with the experience you were hoping for.
SHearings Customer Service (MB)
Trip to St Ives - Overpriced and over rated.
Trip to St. Ives, Cornwall – 1st June to 5th June 2026
Transport.
The feeder coach broke down after we had travelled for only 8 miles, from Chester le Street to Durham. We had to wait for a replacement coach and for the luggage to be transferred meaning that we arrived at Leeds – Skelton Lane Services a couple of hours late to join the tour coach, meaning that there were annoyed people who had been waiting for hours for our coach to arrive.
For some reason, possibly due to driver hours, we had 3 drivers to get us to the hotel.
Hotel.
St. Ives Bay hotel. [also see separate review]
This type of trip is usually for older people so why this hotel was chosen is a mystery. 12 steps to enter the hotel. Despite checking that the hotel had a lift we were booked into room 26 on the second floor and then told that there was no lift in that part of the building so had to negotiate 4 flights of narrow stairs several times a day. We were told that the hotel was full so we could not be moved.
Entertainment.
Advertised as entertainment most evenings. The problem was that the entertainment started at 8pm but our evening meal was booked at 8pm by Shearings or the hotel so that by the time we had our meal and left the dining room, the entertainment was finished.
Summary.
A couple of weeks after we got home, we received an email from Shearings asking us to complete a satisfaction survey. We did so, noting the above points. The survey asked if we would like to be contacted regarding the negative comments and we said yes. However, after waiting for a month no-one from Shearings has bothered.
Pathetic service once they have your money.
We won’t be using Shearings again.
1 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your trip to St Ives did not meet your expectations and that you experienced several issues during your journey.
We apologise for the disruption caused by the feeder coach breakdown and the delay this created at the start of your holiday. We understand how frustrating this must have been for both those travelling and those waiting at the service stop.
We’re also sorry to hear about the difficulties you experienced at the hotel, particularly regarding the access arrangements and the location of your room. We appreciate that accessibility and comfort are extremely important, and your comments regarding the suitability of the accommodation will be shared with the relevant teams for review.
We’re disappointed to hear that the evening entertainment arrangements did not work as expected and that you were unable to enjoy this part of your holiday. We also apologise that, after completing our survey and requesting contact regarding your concerns, you did not receive a response.
Thank you again for taking the time to share your experience. Your comments are valuable in helping us identify where improvements are needed, and we’re sorry that this journey did not provide the enjoyable experience you were hoping for.
Shearings Customer Service (MB)
Very easy to book online
I've been looking for a coach trip to Ireland for a few years and had one cancelled a couple of years ago but saw the South East Ireland trip and found it very easy to book online.
6 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the South East Ireland trip you’d been looking for and that the booking process was easy and straightforward.
We’re sorry to hear that your previous coach trip was cancelled, but we’re pleased that you’ve now been able to find a trip that suits you. We hope you have a wonderful time exploring Ireland and that your journey with us is everything you’re hoping for.
Thank you for choosing to travel with us, and we look forward to welcoming you on board.
Shearings Customer Service (MB)
No reply from Shearings
I wrote a review about Shearings Holidays back in May and notice that although Shearings reply to all their 1-star reviews, they have completely ignored my review. Does this mean that they accept that what I wrote was true? It would have been nice for them to acknowledge how wonderful their driver was ... NOT!!
15 May 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to follow up with us. We’re sorry to hear that you felt your previous review had not been acknowledged.
We aim to respond to all feedback and apologise that you did not receive a response sooner. We appreciate you sharing your comments regarding your experience with our driver, as all feedback is important to us and helps us review the service we provide.
We’re sorry that your experience did not meet your expectations, and we will ensure your comments are shared with the relevant team for review.
Thank you again for taking the time to provide your feedback.
Shearings Customer Service (MB)
Excellent service
From beginning until the end very helpful explained everything in detail the call wasn’t rushed excellent service
6 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that you received such helpful and detailed service from start to finish.
It’s wonderful to know that everything was explained clearly and that you felt supported throughout your call. We’re pleased that our team took the time to answer your questions and provide an excellent service without making you feel rushed.
Thank you for choosing to book with us, and we look forward to welcoming you on your journey.
Shearings Customer Service (MB)
To be able to book a holiday without…
To be able to book a holiday without problems for a trip as a single person is so easy with Shearings as there always seemed to be places available, no point in trying other sites
6 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that booking your holiday as a solo traveller was such an easy and straightforward experience.
We understand how important it is for single travellers to have confidence that suitable options are available, and we’re pleased that our range of holidays made finding your trip simple.
Thank you for choosing to travel with us. We look forward to welcoming you and hope you have a wonderful holiday.
Shearings Customer Service (MB)
Austria Lake District and Vienna
Austria Lake District and Vienna
Lovely Hotel
Drivers Cody and Dave where brilliant
Would definitely recommend Shearings
27 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you enjoyed your Austria Lake District and Vienna holiday.
It’s wonderful to know that you were pleased with the hotel and that Cody and Dave helped make your journey so enjoyable. We’ll be sure to pass on your kind words to them, as we know they’ll appreciate your recognition.
Thank you for recommending us and for choosing to travel with us. We look forward to welcoming you on another journey in the future.
Shearings Customer Service (MB)
Our lovely driver Mikey
Our lovely driver Mikey made our first trip with Shearings so very enjoyable. He was very knowledgable, polite & a pleasure to chat too, he handled the passengers & coach for someone of such tender years with ease. Eden project was amazing, st ives was beautiful, Falmouth was well worth a visit but Penzance was a bit of a wash out we would have preferred longer at St Ives. The Pentire hotel was okay, very tired looking & in need of refurbishment but the beds & towels were spotless. The staff were amazing. The only reason we give 4 rather than 5 is the breakfast & tea times. 7:30am-8am breakfast (guests not on our trip were served right up to 9am) & tea/dinner was 6:30 which was fine. Overall 4* but for Mikey our driver 5* we are looking now for our next.
29 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed your first trip with us and that Mikey helped make it such an enjoyable experience.
It’s wonderful to hear your kind comments about Mikey’s knowledge, professionalism, and friendly approach. We’ll be sure to pass your praise on to him, as we know he’ll be delighted to hear that he made such a positive impression.
We’re pleased that you enjoyed visiting the Eden Project, St Ives, and Falmouth, and we appreciate your comments regarding the itinerary and the time spent at each destination. Your feedback about the hotel, meal timings, and facilities is also valuable, and we’ll share this with the relevant teams for review.
Thank you again for choosing to travel with us, and we’re thrilled to hear you’re already looking ahead to your next journey. We look forward to welcoming you on board again soon.
Shearings Customer Relations (MB)
We did the Lake Garda tour.it was our…
We did the Lake Garda tour.it was our second trip with shearlings. It was a great trip and met a load of good people and some we will stay in touch with. Hotel was great and the food was really good to. Staff were so helpful and friendly. I don't know if we were spoilt on our 1st trip with Chris and Grazeilia, they got involved with everything. If I remember rightly there was always one of them with us. The coach was always cleaned inside and out every time we returned to the hotel. They were also entertaining us the whole time.
Our drivers on this latest trip were Michael and lee. Nice chaps and can't complain about their driving and time keeping. There seemed to be a problem with keeping the bar stocked. From day one there was no prosecco although it was asked for a few times but to no avail also beer and water ran out . I know that they were not staying at the same hotel as us but we never saw them again till the next morning after they dropped us off at our hotel. They didn't seem to be very knowledgeable about where we went and was reading from Google.
The coach was not cleaned at all as far as I could see and from what others tell me the toilet on board wasn't cleaned either. It just seems that our drivers were a couple of lads on holiday and driving a coach.There were a few 1st timers on this trip and said that it would be their last which is a shame. We will definitely go on more trips with shearlings it good value for money, and you can't let one bad experience rule your life
28 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share such detailed feedback with us. We’re delighted to hear that you enjoyed your Lake Garda tour and that you had a great time meeting fellow travellers, enjoying the hotel, food, and the friendly service from the staff.
It’s lovely to hear your kind words about your previous experience with Chris and Grazeilia, and we appreciate you sharing what made that journey so memorable. We’re also pleased to hear that Michael and Lee provided safe driving and good timekeeping during your latest trip.
We’re sorry to hear that some aspects of this holiday did not meet the high standards you have experienced with us before. Your comments regarding the availability of drinks, the onboard facilities, coach cleanliness, and the level of information provided during the tour are important to us, and we will ensure these are shared with the relevant teams for review.
We’re grateful that, despite these concerns, you still see the value in travelling with us and are looking forward to future journeys. We appreciate your continued support and hope your next trip with us provides the excellent experience you have come to expect.
Shearings Customer Service (MB)
I regrettably had to cancel a long…
I regrettably had to cancel a long awaited holiday due to unforeseen circumstances....the representative I spoke to was extremely understanding, and by listening to me,was able to suggest an alternative to me having to forfeit my deposit. First class service.. .thank you so much- turning something upsetting into a positive!
6 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your lovely feedback. We’re sorry to hear that you had to cancel your long-awaited holiday, but we’re delighted that our representative was able to listen, understand your situation, and help find a suitable alternative.
It’s wonderful to hear that their support helped turn a disappointing situation into a positive experience. We’ll be sure to pass on your kind words to the team member who assisted you.
Thank you again for your feedback, and we hope to welcome you on a journey with us in the future.
Shearings Customer Service (MB)
Beautiful Bournemouth - great holiday!!
My mum and I recently went on the Beautiful Dorset Coast tour (Bournemouth Weymouth and Portland) we had a fantastic time!! the hotel was great and the food was fab!
The team at Shearings were so helpful and delightful as I had to move my holiday around a couple of times and everyone I spoke to went above and beyond!! Fantastic customer service - thanks so much to Shearings and team!!
5 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you and your mum had such a fantastic time on the Beautiful Dorset Coast tour.
It’s lovely to know that you enjoyed the hotel, food, and the destinations you visited. We’re especially pleased to hear your kind comments about our team and the support they provided when you needed to make changes to your holiday. We always aim to make things as easy and stress-free as possible for our guests, and it’s wonderful to hear that our team went above and beyond for you.
Thank you again for your kind words and for choosing to travel with us. We hope to welcome you and your mum on another journey in the future.
Shearings Customer Service (MB)
Easy booking and the itinerary we were…
Easy booking and the itinerary we were looking for
5 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the booking process easy and that you were able to find an itinerary that suited your plans.
We hope you have a wonderful journey with us and look forward to welcoming you on board.
Shearings Customer Service (MB)
Easy to read website
Easy to read website, fairly to select until I changed rooms, final payment cdd as me in less so thought bonus, but actually need to call and alter booking now….. otherwise happy, nice choice snd very quick to book
5 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our website easy to read, with a good choice of holidays and a quick, straightforward booking process.
We’re sorry to hear that changing your room resulted in some confusion with your final payment and that you now need to contact us to amend your booking. We appreciate you bringing this to our attention and will share your comments with the relevant team as we continue to improve the booking experience.
Thank you again for choosing to book with us. We hope you have a wonderful journey and look forward to welcoming you on board.
Shearings Customer Service (MB)
Very helpful and helpful us sort out a…
Very helpful and helpful us sort out a holiday to suit us
4 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that our team was helpful and able to assist you in finding a holiday to suit your needs.
We’re pleased that we could make the process easier for you, and we’ll be sure to pass on your kind comments to the team.
Thank you for choosing to book with us, and we hope you have a wonderful holiday.
Shearings Customer Service (MB)
Booked second holiday for next year…
Booked second holiday for next year after a great experience this year. Everything went as planned and I would recommend them to anyone . Drivers Steve and alistair were amazing
20 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you had such a great experience with us and that you’ve already booked your second holiday for next year.
It’s fantastic to know that everything went as planned and that you would recommend us to others. We’ll be sure to pass on your kind words to Steve and Alistair, who we’re sure will be thrilled to hear that they helped make your journey so enjoyable.
Thank you again for choosing to travel with us. We look forward to welcoming you on board again next year.
Shearings Customer Service (MB)
Go that extra mile from porterage to…
Go that extra mile from porterage to ensuring you have a lovely holiday which is quality and value.enjoyed that much booked again.
5 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you felt we went the extra mile, from porterage through to ensuring you had an enjoyable holiday experience.
It’s wonderful to know that you found your holiday to be both quality and value for money, and we’re thrilled that you enjoyed it so much you’ve booked again. We look forward to welcoming you on your next journey with us.
Shearings Customer Service (MB)
Great staff and easy booking experience
Always a pleasure dealing with the staff at Shearings. They are friendly, helpful and nothing is too much trouble.
4 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that you always enjoy dealing with our team.
It’s wonderful to know that our staff have been friendly, helpful, and able to provide the support you need. We’ll be sure to pass on your kind comments to the team, as they’ll be pleased to hear that their efforts are appreciated.
Thank you for choosing to travel with us, and we look forward to assisting you again in the future.
Shearings Customer Service (MB)
A very informative and delightful start with Shearings!
Delightful and very informative chat with John. First time we have tried this kind of holiday, so very pleased with our start with Shearings, thank you. Looking forward to experiencing Paris with everything organised for us!
4 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you had such a positive experience speaking with John.
It’s wonderful to know that he provided a delightful and informative introduction to our holidays, especially as this is your first time trying this type of travel. We’re pleased that you feel confident and excited about your upcoming Paris experience, and we hope you have a fantastic time with everything organised for you.
We’ll be sure to pass on your kind words to John. Thank you for choosing to travel with us, and we look forward to welcoming you on your journey.
Shearings Customer Service (MB)
Just booked a trip online with…
Just booked a trip online with Shearings. Very easy to navigate the brochure and make the booking online. Straightforward questions and easy payment process
4 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that you found our website easy to navigate and the booking process straightforward.
It’s great to know that selecting your holiday, completing the required details, and making your payment was a simple and hassle-free experience. We hope you have a wonderful journey with us and look forward to welcoming you on board.
Shearings Customer Service (MB)
HOTEL was not at a good standard,rooms…
HOTEL was not at a good standard,rooms too small, refused 1st two offered, 3rd room was larger but still not what I call 3 star,mold around window and walls , carpets were dirty bathroom also not cleaned more ingrained dirt around shower,which I wouldnt use.Driver was not helpful parked too far away from \York so we were not able to walk into main area so trip was waste of time. Too many negatives to mention more.
1 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and that there were several aspects of your trip that you found disappointing.
We’re particularly sorry to hear about the issues you experienced with the hotel, including the condition and cleanliness of the room and bathroom. We understand how important comfortable, well-maintained accommodation is to the enjoyment of your holiday, and we will share your comments with the relevant teams for review.
We’re also sorry to hear that you were disappointed with the arrangements for visiting York and that you felt unsupported during your trip. Your feedback regarding the driver and the location of the drop-off point is important, and we will ensure this is looked into.
Thank you again for bringing these concerns to our attention. We value all feedback from our guests and use it to help us improve the experience we provide.
Shearings Customer Service (MB)
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