I did the water park and Liam was absolutely fantastic he played loads of games with us was great fun and I think he deserves a raise
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Update: Following sending in a complaint I am much happier. The complaints team actually listened to me and I am pleased to say we were able to resolve the issues. Got to communicate with a person... See more
Company replied
Share Centre has recently become part of ii interactive investor. In order to create my new account I rang and spoke to Josh B, who was new to the job he told me, but nevertheless he was amazing - he... See more
Company replied
I have Lasting Power of Attorney for my mother who has accounts with Share Centre and Interactive Investors. I phoned the Help Centre who responded in less than 2 minutes and Erin talked me through m... See more
Company replied
Company details
Information provided by various external sources
Passionate about investment, our investor accounts and services are designed to make investing in the stock market easy, whether online or by phone. You can deal in a wide range of investments, we offer ISAs for straightforward, tax-efficient saving, and we make investing for your children and for your retirement hassle free.
Contact info
Oxford House, Oxford Road,, HP21 8SZ, Aylesbury, United States
- 01296 414141
- info@share.co.uk
- www.share.com
The staff are very friendly and…
The staff are very friendly and knowledgeable also the website is easy to use and navigate around with up to date information
23 December 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Mr Amory
Thank you for providing your kind feedback.
It's great to hear that you have experienced our award winning customer service and that we are living up to our ethos of making investing "simply easier for you."
I wish you well in all your future investing and I hope we can continue to provide you with a high standard of customer service.
Kind regards,
Roisin
Customer Service Associate
Change of Address
Just had to telephone the Customer Care Team as I have recently moved. I spoke with a very helpful gentleman called Jake who was able to email the form and information to me there and then. Very pleased with Jake, very helpful, friendly and knew exactly what needed to be done. 5 Stars, Excellent
12 December 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Mrs Moss
Thank you for taking the time to provide your glowing feedback about our customer service associate Jake!
I will ensure that your kind words are passed onto his manger to feedback on the great customer service you received.
It's wonderful to hear that you have experienced our award winning customer service and I wish you well in your future investing.
Kind regards,
Roisin
Customer Service Associate.
Help from Rina
Spoke with Rina about transfers from JPM and was impressed by her helpfulness and efficiency
10 December 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Customer
Thank you for taking the time to provide your glowing feedback about our Customer Service Associate Rina. I will ensure your feedback is passed onto her manager.
I wish you well in all your future investing and I hope we can continue to provide you with a high standard of customer service.
Kind regards,
Roisin
Customer Service Associate
Just made a call to update my…
Just made a call to update my account,spoke with Jake who was very patient,understanding and polite.The matter was sorting quickly.
9 December 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Customer
Thank you for your wonderful feedback about our Customer Service Associate Jake!
I will ensure that your kind words are passed onto his manger to feedback on the great customer service you received.
I wish you well in all your future investing and I hope we can continue to provide you with a high standard of customer service.
Kind regards,
Roisin
Customer Service Associate
Great customer service
Just completed a a call with a very helpful adviser. I hadn't traded any shares for several years and needed a polite reminder of how to use the system. The adviser quickly dealt with my enquiry.
9 December 2019
Unprompted review
A joy to deal with
A joy to deal with. Had a transfer to do from the USA to the UK and this was the only company that showed possible ways, despite them not being one of the company's that were not able to.
The transfer team (Mark and another) well done!
9 December 2019
Unprompted review
Poor customer service
Poor customer service, very frustrating. Called twice for an online Pin number still have not been sent. I do not have time to keep phoning. Will be selling all my investments and using AJ Bell which has much better service,when corporations get too big they do not care.
3 December 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Customer
Thank you for your valued feedback and I apologise that you have had a bad experience with our Service.
I would like to look into this matter further and help to resolve this issue for you.
To enable us to locate your account and assist you further, can you please email our customer service team on services@share.co.uk or alternatively give us a call on 01296 41 41 41; We're here to help from 8:00am - 6:00pm, Monday - Friday.
Kind regards,
Roisin
Customer Service Associate
Reply from The Share Centre | www.share.com
Dear Customer
Thank you very much for taking the time to provide your kind feedback.
I wish you well in all your future investing and I hope we can continue to provide you with a high standard of customer service.
Kind regards,
Roisin
Customer Service Associate
Monthly Cost.
Monthly Cost.
There should be NO COST
The Company earn their money with dealing.
28 November 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Customer
Thank you for your feedback and I am sorry to hear you are unhappy with our account fees.
An administration fee is charged for an account which holds investments, a cash balance or both.
The admin fee we charge allows us to provide a range of services for our customers and offer accounts with a variety of features which we would not be able to offer with a free-of-charge account.
I would be happy to talk to you further regarding your feedback if you would like to give our customer service team a call on 01296 41 41 41; We're here to help from 8:00am - 6:00pm, Monday - Friday.
Kind regards,
Roisin
Customer Service Associate
I have used the share centre for over…
I have used the share centre for over 10 years and find it very helpful and friendly service to use and the customer service support is very friendly and helpful to needs of the customers.
Thank you
Mr Nisith Mehta
27 November 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Mr Mehta
I would like to thank you for your loyalty to our service. It's wonderful to hear that we have continued to provide you with our award winning customer service throughout the years.
I wish you well in your future investing.
Kind regards,
Roisin
Customer Service Associate
I've have been with Share Centre now…
I've have been with Share Centre now for over 4 years, since I transferred a stocks and shares ISA over. The website is nice and simple to use, has some great tools, to do a little research on Companies. And the staff are very friendly and helpful. Needed to transfer funds from a share account to my Stock and Share ISA. I was given a time and date when someone would do this for me and it was done. Excellent service.
27 November 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Mr Smith
Thank you for providing your kind feedback.
It's great to hear that you have experienced our award winning customer service since transferring your account to us here at The Share Centre and that we are living up to our ethos of making investing "simply easier for you."
I wish you well in all your future investing and I hope we can continue to provide you with a high standard of customer service.
Kind regards,
Roisin
Customer Service Associate
put your money in if you do t want to see it again
Have contacted them multiple times to ask to close my account and to stop charging me money for nothing (no shares, blank account with credit) they refused and told me they will not refund me the money and only close my account once all the money I have deposited has ran out. Also refused to stop charges to keep deduction from my account.
23 November 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Customer
Thank you for your valued feedback and I'm truly sorry that you are unhappy with your recent experience with The Share Centre.
I would like to look into this matter further and help to resolve this issue for you.
To enable us to locate your account and assist you further, can you please email our customer service team on services@share.co.uk or alternatively give us a call on 01296 41 41 41.
Kind regards,
Roisin
Customer Service Associate
So far, so good
I have recently transferred some of my investments to The Share Centre and my ISA is in the process of being transferred.
I have been pleasantly surprised by the quality of their staff, who are always very helpful and knowledgeable.
Of course there is also the fact that they charge significantly less than the company I was using!
20 November 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Dr McCormack
Thank you for providing your kind feedback.
It's great to hear that you have experienced our award winning customer service since transferring your account to us here at The Share Centre.
We will always attempt to remain competitive in our market and I wish you well in all your future investing.
Kind regards,
Roisin
Customer Service Associate
Marshall took my call today
Marshall took my call today. He was personable & efficient. Couldn't have asked for better.
20 November 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Customer
Thank you for taking the time to provide your glowing feedback about our customer service associate Marshall!
It's wonderful to hear that you have experienced our award winning customer service and I wish you well in your future investing.
Kind regards,
Roisin
Customer Service Associate.
Dayna took my call and very efficiently…
Dayna took my call and very efficiently and quickly answer my questions. Hope she gets promoted
19 November 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Mrs Rippey
Thank you for your wonderful feedback about our Customer Service Associate Dayna!
I will ensure that your kind words are passed onto her and her manger to feedback on the great customer service you received.
I wish you well in all your future investing and I hope we can continue to provide you with a high standard of customer service.
Kind regards,
Roisin
Customer Service Associate
Excellent customer service.
Excellent customer service.
Superb clear website.
15 November 2019
Unprompted review
Always very professional and polite and…
Always very professional and polite and efficient. I think that says it all
13 November 2019
Unprompted review
From the moment Jack took my call
From the moment Jack took my call, I was spoken to in a clear, calm, friendly and non-condescending manner. He was very knowledgeable and was able to guide me as to what to do next with regards to my investments transferred from J P Morgan. He also walked me through the process of registering, opening and creating an account with The Share Centre. Now I am able to log on to The Share Centre with my own password created with Jack's help. As I said to him (Jack), if it wasn't for his help, I would still be floundering many weeks later. So, thanks Jack and all those staff at The Share Centre who face customers on the telephone. Keep up the friendly, logical, courteous and professional approach. Perry Kiy
7 November 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Mr Kiy
Thank you for your glowing feedback about our Customer Service Associate Jack! I will ensure that your kind words are passed onto him and his manger to feedback on the great customer service you received.
I wish you well in your future investing.
Kind regards,
Roisin
Customer Service Associate
Sales of share certificate
I had a share certificate and needed to sell them having no experience of doing this before. Really easy and when I rang with a query they were really friendly and helpful. Excellent service Thankyou.
30 October 2019
Unprompted review
Quick to answer the phone and put me…
Quick to answer the phone and put me right to my problem
29 October 2019
Unprompted review
Reply from The Share Centre | www.share.com
Dear Mr Collins
Thank you very much for taking the time to provide your kind feedback.
I am glad to hear your problem was resolved efficiently and you experienced our great customer service.
I wish you well in all your future investing and I hope we can continue to provide you with a high standard of customer service.
Kind regards,
Roisin
Customer Service Associate
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