SFR Reviews 

The worst customer service ever - They continue to invoice after service was terminated and equipment returned and its impossible to talk to customer service to try to resolve the issue. The French have mastered the use of the internet to make sure none of their employees can ever be contacted and this way, avoid dealing with customer issues.Their chatbot takes you through multiple loops which always end with the impossibility to talk to anyone. Very short sighted attitude which unfortunately seem to be the default behavior of any service company with a website in France.

We had fibre installed. All good. However SFR does not cancel the 4G Box automatically when you change over. On the website it says call 1023 to cancel. Did that and was told 4G was cancelled and we would receive a refund for any overpayment. Didn't happen. SFR continued to take money from the bank. Sent a letter to SFR explaining and cancelling again - no mention of refund on the acknowledgment. Called the 1026 number (English speaking) and explained the situation. She said the 1023 number cannot cancel a contract! She sorted it out but there will be no refund! Very disappointing....

WORST EXPERIENCE EVER!!!!!! I've tried to cancel my mobile subscription for months! I have called them by phone (they don't speak English at the international line 1026), I have tried through their Espace Client (it has errors and does not work on mac, pc, phone, Safari, Chrome, Edge, Firefox), I have tried at the local shop and they won't/can't help, and I can't send them an email. I HAVE SPEND HOURS TRYING TO CANCEL IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have NEVER in my 46-year life experienced such bad customer service. It is mind-blowing!

never again! i tried to cancel my phone contract for over 3 months. i went to stores, got told i need to call them and send a letter to their head office in lyon and write an email. Nothing worked and the website also always crashed, where its apparently possible to terminate the contract. This is just a scam.

I have been an sfr customer for the past 3 years, as I have sold my apartment I have now moved abroad I returned all the equipment and canceled my lines as they requested.
I sent all the equipment back and they are now still trying to take money for the equipment claiming they did not receive it.
It is now impossible to go through my sfr application as my lines are canceled.
They are continuing to send me emails asking for 300 Euros for the equipment will be taken in 10 days I'm hoping my bank can stop the payments as I have photo evidence and I have the receipt that the equipment was sent.
I really believe this is a big scam and people seem to accept the fact that you can just have money taken from your account apart from anything the equipment is useless to anybody else.
Would never recommend this company very difficult to deal with

I purchased this sfr sim I was assured it would work in Europe
The only thing that worked was I received texts from sfr telling me my SIM card work not work and was prohibitive expensive in each country in France each time I tried to text or call it did not.
They are thieves
It’s a scam
The shops that sell them have to know but they take your money and laugh

Not able to give 0 rating
Aug 2023

Very efficient buying experience having satisfied myself of the value of the SFR Internet everywhere

De la descevance total tel des crash en plein top 1 vraiment déçu pour le cou
Sfr=💩💩💩

quelle terrible entreprise. service client inexistant. contact impossible. Pas d'internet depuis un mois. je n'ai leur service que depuis deux mois. tout le monde s'en fout. pour avoir un technicien, il faut attendre presque deux semaines ; puis il ne résout pas le problème et vous êtes à nouveau dans la file d'attente. J'aurais préféré ne jamais avoir entendu parler de cette société. Quelqu'un sait-il comment je peux résilier mon contrat avec eux et trouver un meilleur fournisseur de services ?
what a terrible company. customer service non existent. contact impossible. No running internet now for one month. only had their service two months. nobody cares. to get a technician you have to wait almost two weeks; then he does not solve problem then you are back of the queue again. Wish i had never heard of them. Does anyone know how i can get out of my contract with them please and find a better service provider.

Absolute and horrible merde!!!!
To avoid at all costs. Service is bad, customer service is awful, and the sales teams will harass you incessantly. Gosh, I regret being their client so much!!!

I left Paris around a year ago and still haven’t manage to cancel my account - they charge me €40 every month. Read the story below and you will NEVER choose SFR:

last yr when i left i went to my local SFR store and gave back my equipment and asked how i can cancel. they said just sign here no prepayment fee and give me the equipment. I gave it to them - and signed - assumed all was good.

i check into my expenses a few months down and realise i’ve still been paying since 5 months! So i try to get a hold of customer support. email, no answer. phone, 30 min+ waiting. i tell my friend in paris to go there in person and for the store clerk to talk to me on the phone. store clerk confirms that the account is closed - so i tell him to send me this in writing - he said ‘this is not possible’. so i say, how will you stop charging me? to which he says: you need to send a HAND WRITTEN letter to the SFR office in Lyon. they will then reach out with next steps on how to cancel and the early cancellation fee. So i do this. no response. i send another letter. weeks go by, no response.

around a year goes by of me trying to get a hold of Sfr to cancel my account, and I am still paying 40€ a month, now down 500€. and here is the best part: the contract auto renews!

No wonder Altice (parent company of SFR) is in distressed territory - this is a complete scam company - and will see a massive class action law suit take it down, just a matter of hopefully 2-3 yrs . seen this before but usually not in the western world…

Just horrendous. Trying to cancel is a nightmare from start to finish. The customer service is truly appalling-they will hang up on you. If you’re thinking of going with SFR do yourself a favour and look elsewhere. They really are that bad

I bought a pay as you go SIM for a technical installation in France so I could dial it up from UK. First month was ok while the credit lasted. SFR web site does not work barely at all when dialled from UK, pages crash and are not available, utter nightmare. When your credit expires you loose any data allowance you have purchased even if it was valid for several months. No English speaking help. no way to access phone top up from UK. serious problems getting the line activated after they shut it all down seconds after your credit expires. I will never use SFR again for anything, expensive and does not work really.

AUTOONE Naples
Dossier HQ 30725 du 8 mai 20 22 !!
Ce 5 juillet, je reçois un coup de fil des services d'AUTOONE me demandant de renvoyer les justificatifs de ce qui constitue notre litige;
Il m'était annoncé et promis un rappel téléphonique dès qu'ils seraient en mains des documents réclamés qu'ils détiennent (à nouveau) depuis 15 jours maintenant.
Depuis SILENCE TOTAL !!!
C'est impensable de traiter ainsi ses clients Naples et je trouve la note (1,4) qui lui est attribuée bien généreuse ;
A lire les commentaires des ex-clients de cette société, la note de 0 serait plus conforme à la juste réalité.
CH MUCHERY 00 33 6 19 09 00 81

AUTOONE Naples
File HQ 30725 of May 8, 20 22 !!
On July 5, I received a phone call from AUTOONE's services asking me to send back the supporting documents for what constitutes our dispute;
I was told and promised a phone call as soon as they would be in possession of the requested documents, documents that they have (again) held for 15 days now.
Since TOTAL SILENCE!!!
It is unthinkable to treat its Naples customers in this way and I find the rating (1.4) assigned to it very generous;
To read the comments of ex-customers of this company, the rating of 0 would be more in line with fair reality.
CH MUCHERY 00 33 6 19 09 00 81

File HQ 30725 dell'8 maggio 20 22 !!
Il 5 luglio ho ricevuto una telefonata dai servizi di AUTOONE che mi chiedeva di restituire i documenti giustificativi per ciò che costituisce la nostra controversia;
Mi è stato detto e promesso una telefonata non appena sarebbero stati in possesso dei documenti richiesti, documenti che hanno (di nuovo) trattenuto ormai da 15 giorni.
Dal TOTALE SILENZIO!!!
Non è pensabile trattare in questo modo i suoi clienti napoletani e trovo molto generoso il voto (1.4) che gli è stato assegnato;
A leggere i commenti degli ex clienti di questa azienda, la valutazione di 0 sarebbe più in linea con la realtà.
CH MUCHERY 00 33 6 19 09 00 81

I DONT KNOW IF I HAD IN 30 YEARS OF MY LIFE A WORST INTERNET PROVIDER THAN SFR. INTERNET DISCONNECTING MINIMUN 10 TIMES A DAY, POOR WIRELESS CONNECTION, POOR DOWNLAOD SPEED, ALL THAT STUFF. AS WELL IT IS A BRAND NEW CONTRACT. AS OTHER SAID... NOTHING IS WRONG WITH THE NETWORK "OF COURSE". SO FOR OTHERS, BEFORE LOOKING FOR A CHEAP NETWORK PROVIDER AS SFR WHOM DOES NOT GIVE YOU ONLY HEADACHES INSTEAD OF A DECENT NETWORK AT LEAST..PLEASE, CHOOSE ANY OTHER NETWORK IN FRANCE.

What a complete mess this is.
All I wanted is to simply transfer my adsl connection from my old house to my new house after moving and keep my phone number.
SFR proceeded to sell us a Fiber connection saying the new address supports it while it does not.
As a result, this had to be cancelled to start a new ADSL contract again. Because of this, SFR was then unable to keep the same phone number.
Now SFR is threatening to charge 150 euros if we do not return some HD TV decoder that we never had as
we never had a TV contract with SFR and never asked for one. Somehow they decided to add the TV option without our approval to the fiber contract that could never work, did not deliver that stupid decoder we never wanted in the first place, and now want to charge us 150 euros plus 20 euros for some remote we also never received and do not want.

Logging to the personal SFR space site thing now shows the old phone number with a contract attached, the new contract for ADSL with the new number, and we just received an email mentioning yet another contract for the fiber. A complete mess, impossible to manage. The site still shows we have a TV subscription under one of the (maybe) cancelled contract now.

I can't wait for the engagement to be over to go to a different provider.

Service nul, attention attention attention ,
A fuir 👎🏼👎🏼👎🏼

SFR has awful internet services in all aspects. You can't to cancel the service straight away and you need to wright the paper letters and send them by post. SFR does not have even Customer Service email address.The cheap price for the service is the bite to catch the new customers.
Please do not trust this company and not listen the sale-mans promises in the shops.

Avoid this company. Run! I would give zero star if that was possible. After many years of trouble and terrible support which we put up with, we are moving from France and the system is to send a letter recommande to cancel all. Even with that, they managed to cut the internet line a month prior and nothing can be done. And the result, just sorry, but we cannot do anything. The worst supplier we have ever experienced. This was just the last drop and I am sorry to even use my energy and time to write this. But I hope it will help others.