Out of the blue, received a letter today (via the post) - "unfortunately we've not heard from you about missed payments" (PLURAL) - threatening to involve a Debt Collections Agency - UK Search Limi... See more
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I had a credit on my account at the end of a 6 monthly billing cycle, which amounted to around 2 months payments. So politely asked for this to be refunded, a simple request you would think! However a... See more
I saw a news story about all utility bills going up in 2025 so did a price comparison... SES is actually going down! Felt like I had to (finally) come and review them. I've been with SES for years now... See more
15% increase in water charges 2024 A total rip off. Modern day Robbery. This 15% increase far exceeds the inflation rates RPI (retail price index) & CPI (consumer price index) Lining the CEO Ian... See more
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Company details
Written by the company
Supplying water to 750,000 people in parts of Surrey, Kent and south London. Call 01737 772000 in an emergency.
Contact info
London Road, RH1 1LJ, Redhill, United Kingdom
- 01737 772000
- communications@seswater.co.uk
- www.seswater.co.uk
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Totally rubbish company
Totally rubbish company
with rubbish customer service (don't even think they know what it is!)
Claim to help people in difficulties but don't!!
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