ETA: Customer service reached out, offered to replace my order with something else. When I couldn’t find anything else I wanted, they refunded my full purchase amount. The design wasn’t what I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like their products, honestly the best underwear I've ever had. They also did a great job with contacting me promptly to notify me that the item of my chose was out of stock, offered alternat... See more
Company replied
I accidently put the wrong size on my order. I let the service department know and they sent me a new order and only charged me for the shipping. Thank you. The cotton boxer briefs are very comfort... See more
Company replied
The fabric and waistband is very soft and comfortable, and the seams do not create any irritation. The front pockets could use a bit of extra space and looseness to avoid shifting with squatting and... See more
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Company details
Written by the company
Pouches underwear featuring high quality, performance intensive fabrics, super sexy styles and groundbreaking dual pouch design,Keeps Intimate Areas Comfortable
Contact info
United States
- service@separatec.com
- www.separatec.com
4.3
Excellent
420 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
No product and no refund.
I ordered my product in 8/11 and have yet to receive. I have contacted customer service on several occasions and get the same response of 'be patient'. I have requested a refund but have yet to see one. At this time, I am unable to recommend Separatec to anyone.
12 August 2025
Reply from Separatec
We’re very sorry for the frustration and inconvenience you’ve experienced with your order. We completely understand how upsetting it is to wait so long without receiving your product or refund.
Our team is actively reviewing your case and has reached out to you via service@separatec.com to ensure this is resolved as quickly as possible, either with a replacement shipment or a refund.
We sincerely appreciate your patience while we work to make this right, and we hope to regain your trust.
Reply from Separatec
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the quality and fit. We really appreciate your support!
Wrong Size Corrected
When ordering I mistakenly had the wrong size on 1 selection, Separatec contacted me to make sure of the correct size and corrected to order. This is outstanding follow through by the order department.
11 August 2025
Reply from Separatec
Thank you for sharing your experience! We’re glad our team could help correct your order and ensure you received the right size. We truly appreciate your kind words and support!
Cotton
I accidently put the wrong size on my order.
I let the service department know and they sent me a new order and only charged me for the shipping.
Thank you.
The cotton boxer briefs are very comfortable, but they do run a bit large. Next time I will order a size smaller.
11 August 2025
Reply from Separatec
Thank you for your feedback! We’re glad our team could assist with your order and that you’re enjoying the cotton boxer briefs. We appreciate your note about the sizing—it helps us and other customers.
Great product
Great product. Separatec is definitely a cutting edge leader in the industry.
13 July 2025
Reply from Separatec
Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying our products. Your support and kind words mean a lot to us, and we’ll continue striving to stay at the forefront of the industry.Thanks again for sharing your experience!
Great underwear. Great company.
I give 5 stars for the quality of the underwear. I started wearing Separatec about 7 years ago and they are soft, yet durable. They keep me dry and secure. When I had an issue with an order, they were prompt in returning my emails and found a solution for me. I recommend Separatec and will be buying from them again in the future.
11 July 2025
Reply from Separatec
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been enjoying Separatec for the past 7 years and that our underwear continues to meet your expectations for comfort and durability.
We’re also glad we could quickly resolve your previous order issue—providing excellent service is very important to us. Your recommendation means a lot, and we look forward to serving you again in the future!
Always a great experience and product
I've ordered several times and always have a good experience. I have 24 pairs now. Customer service is helpful, and the underwear is great quality. The briefs with ball hammock and banana hole are the only style I wear now. They keep me so much more comfortable than other styles or brands.
10 June 2025
Reply from Separatec
Hi there,
Thank you so much for your continued support and kind words! We're thrilled to hear that you’ve had consistently great experiences with our products and service — and wow, 24 pairs! 🙌
It means a lot to us that our unique design brings you daily comfort. We'll continue working hard to deliver the quality and support you’ve come to expect from Separatec.
Thanks again for being part of the Separatec family!
Customer service was excellent
Customer service was excellent. They worked with me to resolve my issues.
11 June 2025
Reply from Separatec
Hi there,
Thank you so much for your feedback! We're happy to hear that our customer service team was able to assist you and resolve your concerns. Your satisfaction means a lot to us, and we’re always here to help!
Wishing you a great day ahead!
— The Separatec Team
Return policy is scam
Their returns is a scam. They say “no questions asked returns” within 30 days. but when reached out to return, they mentioned that their “warehouse burned down” and offered a discount code. What a joke.
Edit: They agreed to issue a refund. However, on a condition that we left a good review on their website. Wish I could drop the rating to zero star.
11 June 2025
Unprompted review
Reply from Separatec
We’re sorry to hear about your experience, and we truly appreciate your honest feedback. At Separatec, we always place great importance on genuine customer experiences and transparent communication.
Some time ago, we did experience an unexpected warehouse issue, but we have been doing our best to handle every return request responsibly and in a timely manner.
We want to clarify that we have never made positive reviews a condition for issuing refunds, and we sincerely welcome all authentic feedback from our customers.
If you're open to further communication, please feel free to message us directly or contact us via email at service@separatec.com. We’ll do our utmost to resolve the issue to your satisfaction.
Thank you again for bringing this to our attention.
I do not like the new design with the…
I do not like the new design with the short length on the boxer briefs. They now do not protect your inner thighs from rubbing together.
12 May 2025
Reply from Separatec
Thank you for sharing your honest feedback. We’re sorry to hear that the new shorter length isn’t meeting your expectations.
We understand how important comfort and protection are, especially when it comes to preventing inner thigh rubbing. Please know that we take customer input seriously and will pass your comments along to our design team for future improvements.
Thanks again for choosing Separatec and helping us make better products.
On A Quest For The Best
As random as this sounds, at 41 years old, I set out the find the best underwear I’ve ever had. I ordered 1 pair from most of the major brands that all promise to be the best (knowing they can’t ALL be the best). This included a pair of Separatec, All Citizens, Krakatoa, Calvin Klein, and others, with the idea that once I found what I wanted, I’d get rid of the rest and order 14 pairs of the best! To make a long story short, Separatec won! Not only are they silky smooth but there are no seams to worry about AND the “pole pouch” (feel free to trademark that Separatec) make your bulge really stand out. I’m married but I’ve just been walking around the house in these and caught my wife’s attention a few times—in the best possible way. If you’re looking for comfort, confidence or simply something new, trust me, you’ve never had underwear like these! Try them, you won’t regret it.
12 May 2025
Reply from Separatec
Wow — what an epic quest! We're truly honored to be crowned the winner in your search for the best underwear. 😄 Thank you for taking the time to test so thoroughly and share such an entertaining, thoughtful review.
We’re thrilled to hear that the comfort, design, and yes — the “pole pouch” — delivered the confidence and quality you were looking for. It means the world to us that Separatec stood out from the crowd, and we love knowing it’s even turning heads at home!
Thanks again for putting your trust (and comfort) in our hands.
These will forever be the only…
These will forever be the only underwear I purchase so comfortable
12 May 2025
Reply from Separatec
Thank you so much for your kind words! We're beyond happy to hear that our underwear has earned a permanent place in your wardrobe. 😊
Comfort is what we strive for every day, and knowing we've hit the mark with you truly means a lot. We look forward to keeping you comfortable for years to come!
I want the micro modale briefs I bought…
I want the micro modale briefs I bought them for years like the fit close as I can say they look like are bambo leaves print on them. It seems always out of medium size in any micro mondale .
11 May 2025
Reply from Separatec
Thank you for being such a loyal fan of our Micro Modal briefs! We’re glad to hear you love the fit and style.
We apologize that the medium size has been out of stock recently — we understand how frustrating that can be. Please know we’re working hard to replenish our inventory as soon as possible.
In the meantime, feel free to reach out if you’d like us to notify you when your size is back or if you’d like recommendations on similar styles.
Thanks for your support and patience!
Reply from Separatec
Thank you for your feedback and for choosing Separatec! We’re glad your order arrived on time.
We understand that sizing can sometimes be tricky. If you need any assistance with exchanges or finding the right size for your next order, please don’t hesitate to reach out to our support team — we’re here to help!
Thanks again for your support, and we look forward to serving you again.
Great Product!
Great fabric, great fit, and great product. I just wish the leg part of the shorts wouldnt ride up the leg so much.
11 May 2025
Reply from Separatec
Thank you for your wonderful feedback! We're glad to hear you love the fabric, fit, and overall product.
We appreciate your input regarding the leg fit — your comfort is very important to us. We’ll definitely share your comments with our design team as we continually work to improve our products.
Thanks again for choosing Separatec! We look forward to keeping you comfortable.
I have been buying them for years
I have been buying them for years. I just got some of the new ones that are supposed to keep everything in better I’m still trying them out but seems like they are doing a good job. I will keep buying them I thought they would make a low rise style because rolling them down helped a lot too maybe they will make some in the future
23 April 2025
Reply from Separatec
Thank you so much for being a long-time supporter of Separatec!😊
We're really glad to hear you're giving our new designs a try and that they're working well for you so far.
We appreciate your feedback about the low-rise style—great suggestion! We've shared your input with our product development team, and hopefully it's something we can bring to life in the future 🙌
Thanks again for your continued trust and support. Stay comfy!
Reply from Separatec
Thank you for your positive feedback! We’re thrilled to hear that you found our website easy to navigate and that you quickly located the item you were looking for. Providing a seamless shopping experience is our priority, and your satisfaction means a lot to us.🤝
Ordered two mystery packs thinking they would be blue, gray, black, etc. and they sent me two packs of Christmas underwear in May…..
I ordered two 3 packs and selected surprise me thinking that it would just be different colors and you sent me two packs of freaking Christmas underwear in May? WTF? I will never buy from you again!!!!
23 April 2025
Reply from Separatec
We sincerely apologize for the disappointment and frustration caused by your recent order. 🙏We understand that receiving holiday-themed items outside of the season was not what you expected, and we regret that this experience fell short of your expectations.
Our "Surprise Me" mystery packs are randomly selected promotional items (as noted in the product description), offered at a discount as part of a final sale, which means they cannot be exchanged or returned. We strive to make this policy clear at the time of purchase, but we recognize that expectations can still differ, and we’re truly sorry for any misunderstanding 💔
Your feedback is important to us, and we’ll use it to improve how we present these special offers moving forward. If you’d like assistance with future orders (outside of mystery packs), please don’t hesitate to reach out to our team at support@separatec.com. 📧
We’d love the opportunity to restore your confidence in us 🌟
Thank you for giving us a chance, and we hope to serve you better in the future ❤️
Nothing unexpected
Package was delivered in a timely fashion. Nothing was missing and exactly as described.
23 April 2025
Reply from Separatec
Thank you for taking the time to share your feedback! We’re delighted to hear that your order arrived promptly and met your expectations. Providing a seamless and reliable shopping experience is our top priority, and your satisfaction means the world to us.💪
We appreciate your support and hope to serve you again soon.
Reply from Separatec
Thanks for your love! ❤️
So glad you're enjoying the new colors and fast shipping! Feel free to share the good vibes with friends and family - we'd love to welcome them too!
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