sensoryeducation.co.uk 

An update from my previous review, like many others, sensory education failed on some many levels - none delivery of goods, zero communication of my many emails and no apology however they did surprisingly refund me after I cancelled the order and stated I would be issuing a chargeback if they did not. I thought I could now put this awful experience behind me and move on, with a lesson learned to always check trust pilot beforehand. Since then I have received dozens of emails demanding an invoice be paid for items that I have not received, on an order that has been cancelled and refunded. Bizarre. At best they have extremely bad management of orders and terrible customer service, at worst it's a scare tactic and they are scamming unsuspecting parents, grandparents and schools? All emails are now going into spam but I have kept all of my evidence just in case. P.S. They have been featured on RIP off Britain, and have multiple news articles written about how they are scamming other people, I hope they will be investigated soon!

Good quality, reasonably priced, well packaged and fast delivery. Good communication too, thank you will definately order from you again.

The products I ordered arrived perfect and I'm happy with them. But delivery times were awful! £5.99 for express delivery and didn't receive until 10days later is unacceptable.
Won't order from this site again which is a shame as they have some great items.

UPDATE: clearly dont know their butt's from their heads you've already been in touch and cancelled my order after asking me to send copies of my bank statements 🤣 as if I was born yesterday. Also seen that you like to threaten legal action alot, good luck with that 👍

Bought bathbombs then noticed they had taken 6 other payments £4 £4 £3 ect so I didn't notice, looked up the company and saw reviews instantly did a charge back and have reported

I ordered squishies but got air filled tat.

I was under the impression I was ordering quality squishy items as they describe on their website. Of the 5 I received not 1 has that satisfying squish all, they all had air in them.

After reporting to my bank about the situation as the company didn't reply to my concerns. Not long after the money was reversed I got emails about court and i have sent videos showing how poor these squishies are and they still won't send out what they advertise, keep threatening court and I'm unsure about what stance to take with this. Am I liable or are they at fault for not providing what they advertised?

*Reply*

You didn't care about my complaints before the charge back. I had sent 3 emails without reply. I received air filled cheap rubber that burst less than 2 minutes of a child getting it.

Failure to provide items as described, not show any effort or even an apology. Even after me providing evidence the items weren't what you described on the website. It would have been great to get a reply when I reached out the day I received the items.

Do NOT use these guys. They took payment for three items and only sent one and no customer comms. I have to go through my bank for a refund. Avoid at all costs.

Easy to order just what I want for my 1 year old grandsons. Safe to play with and will make them laugh and smile

I would not recommend using this company. I only received part of the order, it’s impossible to communicate with them via telephone and all email responses appear to be automatic responses rather than from an actual person. AVOID!

Same experience as others. One item missing from Parcel. They sent me a e-gift card as a refund and never asked if I wanted it refunded to the original method. Subsequently if I want to re-order the missing item I would have to pay for delivery again. Absolute joke.

I ordered an Alma doll. Perfect for the child it is intended for.
My only gripe was that I paid extra for express delivery and the parcel took 4 days to arrive and was too late for the birthday for which I needed it.

Very easy to use great prices very happy.

DO NOT USE

The trust pilot reviews shown on their website are completely fraudulent showing only 5 and 4 star reviews.

Like many others I wished I’d come on the actual trustpilot website….item orders 23rd July, nothing has been delivered, three emails and two phone calls (to an “AI” agent) promised a call back and nothing.

I will give them the 30 days and then seek chargeback from my bank and report to citizens advice/trading standards.

Purchased sweet Marty ragdoll, lovely quality, my granddaughter loves her! Very easy website to use, regular updates & smooth delivery, thank you!

Easy to find and a great selection of sensory ideas

Easy to navigate website, good communication regarding dispatch etc, punctual delivery.

Ordered, They sent my goods in an OPEN bag. Upon receipt there was one very poor item inside so I asked for a replacement or my money back. Customer service is a scam.In hindsight do not bother buying anything as they are not as the pictorial description. They are the Temu of sensory toys.
It is now August 9th 2026 and I do not have the goods or my money back. This is flagrant theft. This company is disgusting and I question the validity of any 5* review.

Please avoid!!
I’ve had the same issue as others.
Placed an order for four items and only one of them arrived. The one that did arrive is a knock off even though their website states it is “official Tangled brand”. I raised a claim for the three missing items first and was issued an e gift card for the exact amount rather than a refund which is not legal and would also mean I would need to pay shipping again to get the items I already ordered and paid shipping for. I then tried to raise a claim for the false advertisement of the official branded item and asked to return it (which is more than I should offer considering they’re falsely advertising products) and was told you can’t submit two claims on one order? But I also couldn’t submit two separate reasons on one claim.
As others have said, they have very shady service that is mostly AI bots but I won’t be letting it go until I get my full order refunded.
Please don’t spend your money here!

DO NOT USE THESE SCAMMERS!!!
SENSORY EDUCATION took £30 of my money ON 6th JULY for 2 items for my two yr old grandson Henry. Only one item arrived. Since then I have tried everything to speak to a real person (they use a “virtual” receptionist!) and get a refund but their “pretend-support systems” are all designed to con, confuse, frustrate & avoid helping & resolving issues.
By cynical design, nothing works to assist costumers.
PLEASE BELIEVE ME, I AM A GENUINE, HONEST GRANDAD living on a state pension…NEVER USE SENSORY EDUCATION!!!