Sennheiser electronic SE & Co KG Reviews 390

Something has happened to this once honorable company. I own 3 pairs of Sennheiser headphones and will NEVER EVER buy any other product from them. A pair of Momentum M2 over ear ear pads completely disintegrated and I purchased a new pair based on guidance of the company's website. When they arrived they were the wrong size, and Sennheiser refused to honor their mistake and would not refund my $40. Do not buy from them. Do not believe any positive hype as clearly they invest in PR, but not so in Customer Service. Stay away,.

Discriminating against people in Northern Ireland, when every other large company delivers there. You will deliver to both the rest of Uk and Republic Ireland but not NI. Brexit happened 10 years ago and there are no restrictions for domestic purchases and no extra paperwork at all, yet Sennheiser are still hiding behind that excuse and excluding us. Unacceptable. I will boycott your products on any platforms.

Terrible customer service. The left earbud of the Accentum True Wireless no longer works. I contacted them for support through the official Sennheiser website. They gave me some instructions on how to reset the earbuds and run a few tests to see if I could fix the issue myself. I wasn’t able to fix anything because the earbud is clearly defective. I contacted them again asking for warranty assistance, and they told me they couldn’t help me because they are located in Germany (as if that were the other side of the world) and that I needed to contact a company called Exhibo Spa for support. I contacted Exhibo Spa, which then told me I needed to reach out to yet another company from their list for assistance. Is this a joke or what? You don’t treat customers like this. If I contact Sennheiser through their official website, Sennheiser should take responsibility for the issue — I shouldn’t have to chase after other random companies I have no relationship with. From now on, I’ll avoid Sennheiser products and won’t recommend them to anyone.

Its Crazy! how much of the same is there on the internet, complaining for the same things... I am one of them who has faced same issues for TW3s and TW4s... I will never buy them again....

I bought TW3s on May 2022

first fail with squeaking sound and returned on June 2023 // replaced with new TW3s

second fail with completely dead buds and returned June 2024 // replaced with new TW3s

Here there and in between I had oftentimes to reset to factory settings as it would start disconnecting, interrupting music, mic not working etc...

gave up & gave away TW3s...

SENNHEISER PROMISSED THAT THEY FIXED TW3s issues in new gen - TW4s

Have been naive and I bought TW4s on February 2024

first fail with dead right bud and returned on September 2024 // replaced with new TW4s

second fail with dead right bud and returned on September 2025 // yet to ship, expect for the new ones

Again, every 2-4 weeks I had to reset the buds as it would not connect to the phone/laptop, it would suddenly disconnect or have distorted sound.

It is frustrating that the item, priced at such premium level of £250-£300 performs so poorly... Ohh and it takes like a month to get replacements!

The 2 year promised guarantee is ridiculous, what do you do when warranty expires and it fails there on the spot...

You can see that I got "lucky" that the buds failed second time just at the end of guarantee period.... Else I would be out the cash, the buds and with massive disappointment.

they should be honoring replacements way beyond that and do minimum of 5 years with promise to replace with new generation, hoping that they have fixed all short comings from previous gen...

Thanks Sennheiser, I will have to fly tomorrow without the earbuds...

NEVER AGAIN,

I bought earpad covers for my sennheiser headset on the official website after 3 years using the headset, in 2024.
In 2025, the official earpads I bought started to deteriorate. Since I bought them 20€ on the official website, I reached out to sennheiser via e-mail.
After explaining me that the earpad covers were not sold anymore, they offered me to replace the whole headset.
I sent the headset, well packed, via UPS straight to germany. After asking me for additional information they plainly rejected the change request, explaining me it was a « misunderstanding » Even though I felt I was clear from the beginning with them.
They offered me a mere 20% discount code from their store and after further e-mail exchanges, advised me to buy earpad covers on eBay, as they do not sell them anymore.
As I wrote them in my last e-mail, I bought earpad knock-offs from Aliexpress, and they work just fine (for less than 2€).
I recommend the headset I bought four years ago (HD 450BT), as it is a good product.
But I would not wish my worst enemy to ever deal with their customer service.

I had high expectations when purchasing a Sennheiser product, given the brand's reputation, but my experience has been nothing short of disappointing. The headphones I bought started malfunctioning within a few months of light use—the sound in one ear started cutting out, and eventually, it stopped working completely.
To make matters worse, the customer service was unhelpful and unresponsive. It took weeks to get a reply to my inquiries, and when I finally got through, the support team seemed uninterested in resolving the issue. The warranty process was unnecessarily complicated, and I ended up having to pay additional fees for something that should have been covered.
For a premium-priced product, I expected much better build quality and support. Unfortunately, I won’t be buying from Sennheiser again, and I wouldn’t recommend them to anyone looking for reliable audio equipment.

Wow already such a low rating. Is it even worth adding more? Like I have been buying Sennheiser headphones for decades now, last one was Momentum 3, just fre years ago, and i love it, hover need to replace earpads now. Do you think I am able to find original leather replacement for this now, when they discontinued the model? Of course not. only some cheap 3rd party plastic replacement. I am so angry, will never buy Sennheiser again.

So they offer a non-warranty service, where they would fix your HD800s for 349 EUR flat rate.
Left driver stopped working for me after 4 years of light use(!), so I decided to ship to them - you know, the professionals - it's a 1.3 K headphone anyway.
What a mistake! It's been 5 weeks since they received the headphones and 2 email inquiries asking what may i expect in terms of ETA.

NO INFORMATION apart of "I have contacted our service center".

And it's perhaps just a poorly soldered wire which I could perhaps fix myself..

Terrible quality headphones and customer service is terrible

This review applies equally to Sonova International (sonova.com), who are the new parent company of Sennheiser and suspiciously absent from trustpilot.

I bought a pair of expensive headphones and following a firmware update, they developed a horrendous Left-Right audio lag that made all sounds echo so much that they were unusable. No repair updates were scheduled.

As I was well within the warranty period, I reached out to Sennheiser customer support (sennheiser-hearing.com).

The service has been truly shocking. I waited weeks for a reply. Eventually, having followed all their instructions, the returned headphones were misplaced and over a month later, I was still without a replacement.

Eventually they agreed to a replacement but without any discussion then opted to send me out a subpar base model with poorer battery life and no smart features.

I immediately replied to reject the offer (I want equal quality or better, not worse) but another week later and no reply, they're so slow that they've shipped the subpar model out without acknowledging my email.

Given the cost and the quality (they broke in under 12 months) plus the terrible customer service, I would not make another Sennheiser / Sonova purchase again!

I simply cannot believe this new company has destroyed the good name of Sennheiser after decades of amazing products. Shame on global economy monopolies. Shame on you all.

Poor software, poor service.

I bought a pair of Momentum 4 headphones December 2023. 4 months in, 10 minutes into a video it’ll turn off on its own, I have to turn it back on, reconnect, it’s a real bother. Reddit helps me identify the problem, the app has an auto shut off function. It worked, problem is, now, every 10, 20 seconds, it’ll miss a full beat. I tried it on a windows 10 laptop, it’ll play normally for maybe 5 seconds every 30 seconds. So the majority of audio is missed.

I tried to get it to a repair center, they gave me a replacement after a full week, same problem. I’m returning but the stance they are giving is clear, they’ll not give me anything else other than a replacement, which will carry the exact same problem. No refunds. I was even advised to get a dongle for better stability. Yes, they are asking me to pay out of my pocket, to fix a product that failed to function as advertised, that is covered by warranty no less! What happened to standards!

never again!!!! such a bad service, bad quality and just expensive! forget it!!

Sennheiser… spent a lot of money on Sennheiser the last couple of months. The sound is awesome but none of the devices are really working. First thing I bought is a soundbar that is not always connecting. Can live with that although it’s not what I wanted.

Next thing, I bought the momentum 4 and to be honest, the s******* buy I’ve ever done. They worked for about 32 hours and they won’t charge the battery since that.

To be honest, I spent about 3000 pound on sennheiser cause I thought it was a good brand. As I said, great sound but the s******t ux I’ve ever seen!!!! F>ck you Sennheiser

Their products need serious improvement. They are selling items that simply don’t work. After just two months, the product I bought stopped functioning. I requested a repair, but they sent me a replacement pair that also doesn't work. Their customer service seems designed to create confusion, and now they’re pushing me to keep this faulty replacement. All the while, I’ve invested in a very expensive headset.

Absolutely love the sound quality from there speakers. you pay for what you get. And there’s is next to nobody. Durable enough as long as you take care of them.

I used to love Sennheiser and have bought many products of theirs since the nineties but something rotten has happened to them recently.

I have a pair of HD450BT headphones which have the extremely common issue of one side not working when they are connected with Bluetooth yet work fine when connected with the cable.

Obviously Sennheiser couldn't care less as they have their money for the headphones so there is no solution to their fault. The latest firmware update is ancient and looooooong overdue.

Please sort it out Sennheiser, you are losing so many customers over this shoddy attitude!

It's not that I don't trust this company, but getting support or spare parts is almost impossible. Been using Sennheiser's Headphones for few decades, but now this road is going to end. Get your sh_t together, and maybe I can recommend you again.

Great sound when it work. Keeps disconnection so you will spend most of your time being annoyed.