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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, passion, and extensive knowledge, making every interaction pleasant and informative. The booking process is frequently highlighted as easy and efficient, allowing users to find and secure unique experiences with minimal hassle. People often mention the excellent service, noting the smooth execution of tours and the high quality of the experiences offered. However, some people were dissatisfied with the guiding, citing issues with guides leaving without them, poor English communication, and a lack of professionalism. A few customers also mentioned problems with organization, describing logistical issues and a lack of planned activities during their tours.

What people talk about most

Booking process

Consumers find the booking process to be positive, highlighting its seamlessness, ease, and straightforward... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff, guides, and drivers... See more

Service

Reviewers highlight positive aspects of service, consistently praising the well-organized, authentic, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the booking... See more

Location

Customers had positive experiences with location, frequently praising the opportunity to explore... See more

Based on these reviews

Rated 5 out of 5 stars

We visited Labuan Bajo in mid December during slow season. It was an amazing experience. We booked Rangko Cave with Seek Sophie, it also included a short hike to Sylvia Hill as well as snorkeling but... See more

Rated 5 out of 5 stars

My friends and I (7 of us) had just completed your 2-day private Sapa trek and homestay. We had a wonderful time and our guy, May Xuan, was excellent. Tracking through the off beaten paths, er... See more

Rated 5 out of 5 stars

Nalom is the founder and also did our driving. It was a Bali holiday so many Balinese people were busy and the market we would usually get breakfast at was closed. Instead, he provided a delicious lak... See more

Company replied

Rated 5 out of 5 stars

Visited the Bring Back the Light project today, a project to farm and increase the population of fireflies in Bail. Wayan's passion from meeting him was clear. He wants his children to experience... See more


Company details

  1. Travel Aggregator

Written by the company

Book uncommon local experiences with Seek Sophie. Bucket list adventures, nature getaways and cool hidden experiences near you. Every experience has been hand-picked by our passionate team of travellers. Seek Sophie is committed to positive-footprint travel. Over-80% of the money you spend goes to creating jobs in the local communities, and offsetting the carbon footprint of travel. For every $1 spent on Seek Sophie, we offset 1lb of carbon emissions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

533 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Exceptional tour. Lifelong experiences

The tour that I booked through SeekSophie was exceptional! The itinerary was very well curated with just the right amount of time at each location. The crew was very cheerful, professional and gave me a sense of security, as I am a novice snorkeler.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience, with an excellent team , from the comunication by whatsapp, til the driver who took us and the crew of "Avatar". Thank you all

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing trip

This was our first time using Seek Sophie and I’m so impressed. Searching and booking was easy and the communication was clear and useful. We had an amazing time on our trip and only wish we’d booked for longer!

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Highly recommend not to book by seek by…

Highly recommend not to book by seek by Sophie‼️
Me and my best friend went for the kinabatangan river safari 3D2N.
The add ons they have which we realized by the time we were there, are insanely overcharged‼️
This company lives by thinking that people will pick these add ons like we did and not double check the price in person. Especially when they are so influencer friendly with fake reviews.
We added the Sepilok urangutang center and 2 night cruises.
Seek by Sophie took 100US$ per person for the urangutang center which is insane!
Directly there they charge 100 ringit (around 20US$).
We spoke with several people and even the center told us it was a scam price. The night cruise same thing, seek by Sophie took 60US$ each online and the camp in person (run by locals) took 20 ringit per person.
We got the money differ back from the night cruises but no net even an answer back when we pushed on for speaking with the management about the huge overcharge they’ve made. Seek by Sophie is a sneaky resell agency, this is how they earn a lot of money by thinking tourist are stupid. Please check out the prices before from the specific things you want to see.

5 August 2025
Unprompted review
Seek Sophie logo

Reply from Seek Sophie

Hi Sean,

Thank you for taking the time to share your experience with us back in July 2025, we’re really sorry to hear that parts of your trip left you feeling this way. We completely understand how frustrating it must have been to feel that certain activities were seemingly priced differently from what you later saw on the ground.

We’d like to clarify that the prices listed on our site are provided directly by our operating partners, and they often include bundled elements such as coordination, advance booking, and securing availability — which can differ from walk-in rates at the destination, which are often times only the entrance fees such as the fee to enter Sepilok Orangutan Rehabilitation Centre. That said, we recognise that this wasn’t clear in your experience, and we’re sorry for the confusion caused.

Regarding your booking, we did review your case carefully and responded at the time, including arranging a refund for the transfer fee to the rehabilitation center where there was a miscommunication with our operating partner on the exact nature of your add-on. We’re glad we could resolve that portion, but we’re sorry that you felt your concerns weren’t fully addressed — that’s certainly not the experience we aim to provide.

Your feedback is important to us, and we’re taking it seriously as we continue to improve how we communicate pricing and inclusions more transparently. If you’d still like to discuss this further, we’d be more than happy to continue the conversation and see how we can help.

Thank you again for sharing your thoughts, and we truly regret that your experience didn’t meet expectations.

Sincerely,
Lina

Rated 5 out of 5 stars

Seek Sophie is fantastic!

Seek Sophie is fantastic to book with. Our activity was faultless and felt genuine and authentic. It was easy to book, easy to communicate with my host and the help service. I can’t wait for them to expand locations.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Super tour + 4 Komodo dragons seen

The guides were super friendly and knowledgeable on the Komodo areas. Really added to our experience. Pink beach and the walk up Padar were stunning. Some of the best views I have ever seen. 4 Komodo dragons seen today and so lucky to be able to see at least 10 manta rays and turtles across our 4 snorkel spots. Certainly the best thing I have done in Indonesia and couldn’t recommend the day trip enough. Thanks team.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Great booking site!

I hadn’t heard about book Sophie until I needed to book adventures for my recent trip to Bali. It was a really easy to use service, both things I booked turned out amazing and the hosts were excellent. Highly recommend!!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Try a new experience today

Seek Sophie has a great and varied selection of activities, love the idea of supporting small and unique businesses to be found! Also, great customer service, prompt in responding to queries.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

What a great experience with Ngoc

What a great experience with Ngoc, we got to learn how the family has been making tofu for 80 years and even do it ourselves (warning it’s not as easy at it looks)! we drank some soy milk and went to her house to eat some delicious tofu whilst ngoc talked to us about life in vietnam and growing up there. It was real, authentic and enriching. Not only seeing how the tofu is made but also learning about the wider culture and livelihoods in vietnam. There was only four of us in the group which made it very personal and enjoyable. If you’re thinking about booking it is definitely worth the early wake up to support Ngocs business and the family who have been hand making tofu for 3 generations!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic boat day!

My husband and I had a great experience with Seek Sophie on our Komodo day trip boat excursion. The crew we had was incredible and they knew all the great spots to visit and got us to each one in a timely manner!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Familiar, easygoing atmosphere. Incredible guides!

I booked through Seek Sophie a day tour in Cát Bà and I truly loved it. The quality and organisation was impeccable...but the best part was the guide, Thái, who made my day!
You can tell that Seeking Sophie is trying to promote tours that tend to support smaller realities...and the quality is undeniable for me.

I personally had a great time and was very satisfied, so next time I will definitely book more tours with them.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experiences !

Great platform! Great idea ! We love traveling and we are always looking for real life experiences. Since we found seeking sophie, we always check their offers before traveling to a new country. So far all tours, overnight trips and activities we joined were awesome! You feel that the hosts are selected with love and a high expectation on a great service and on authenticity! Seeking Sophie we are happy you exist! Thank you !

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service and information

The layout of the website is fantastic and very informative, helping you make informed decisions on the experience you’re booking. After booking, I had a great experience troubleshooting and questions I had with Fern from Seek Sophie - she had excellent local knowledge for transport to the area and was on hand in minutes to help. Thank you so much to the team!

30 March 2026
Unprompted review

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