Sedgwick UKReviews 

Jade was excellent dealing with claim. She made the whole situation less stressful. Many thanks to Jade

cannot recommend Lynsey Swain at...
I cannot recommend Lynsey Swain at Sedgwick highly enough. After experiencing the trauma of having my home broken into, I was overwhelmed and unsure where to begin. From the moment Lynsey visited, she showed exceptional compassion, professionalism, and genuine care.
She took the time to listen, understand what I was going through, and guided me through every step with kindness and reassurance. Nothing ever felt too much trouble, and she handled everything incredibly quickly and efficiently, which made such a huge difference during an extremely stressful and upsetting time.
What stood out most was how human and understanding she was throughout the whole process. She didn't just deal with the claim
— she supported me through a very difficult experience with empathy, patience, and care.
Lynsey is an absolute credit to Sedgwick and I am truly grateful for everything she did for me. Thank you for making such a traumatic situation feel manageable and for going above and beyond in every way.

From the start to the finish of the project I was kept up to date. Fabulous company to deal with. Would highly recommend

My very elderly father’s house was flooded In January 2026 due to a burst water pipe in the attic. The damage was significant and unfortunately he needed to be out of the house for 5 months whilst the work was completed. The support we received from Sedgwick was absolutely second to none- the loss adjuster Donna Campbell and her assistant Eilidh Smith, guided us through every stage of the claim, alternative accommodation and restoration of the house during these 5 months. There was excellent communication and they were always quick to respond to any questions that we had. They also ensured that any issues that arose during the restoration were escalated promptly to the contractors which meant there was no delay to the progress of the work. Donna and Eilidh’s professionalism , great organisational skills and friendly manner undoubtedly helped to reduce our family’ stress during this difficult period ,and we are all very grateful for the excellent support we received from them.

I wanted to take a moment to express my sincere appreciation for the way Sedgwick handled my recent claim. From start to finish, the process was managed with professionalism and efficiency that made what can often be a stressful experience far more straightforward. Hasil and the wider team were consistently responsive, thorough, and genuinely helpful at every stage. Their clear communication and attention to detail gave me confidence throughout, and the matter was brought to a satisfactory conclusion. I would not hesitate to recommend Sedgwick based on my experience.

I was dealing with this company through Revolut for a travel insurance claim, which they said they would pay out within 5 days as it was accepted only for them to tell me 5 days later that there was a “payment error”, despite me giving them my details twice by email just incase. It’s been more than 10 days now and still no sign of my payment. Shocking enough I’ve read their Google reviews and this is a reoccurring thing.

Although the start of the process was very stressful, I have to say both Linda and Kieran have been fantastic keeping us informed and communicating regularly with updates and advise. I can not recommend them both strongly enough and to thank them very much for all their help, support and attention to detail that we have had through the whole stressful experience through the six months that it has taken to come to a successful conclusion.

Leak in loft. Next day emergency plumber sorted out within three hours. Thanks

good service and good customer care

If your insurance claim is passed to Sedgwick International UK, prepare to be met with institutional stalling, gaslighting, and an adversarial team that invents its own laws of physics and civil procedure to dodge liability.
​I escalated a claim after a "waterproof" aquarium light suffered a catastrophic internal seal failure, leaked 240V of raw UK mains electricity directly into a nursery tank, and killed an entire spawn of rare fish. Dealing with their Liability Adjuster and Service Delivery Lead has been like trying to debate thermodynamics with a brick wall.
​Their defense strategy relies on a thoroughly unethical mix of deception and comedic scientific illiteracy:
​Fictional Physics: They originally issued a denial by asserting that "UK electrical current would not transfer through air into water." Astonishing analysis, considering nobody ever claimed it traveled through the air—it conducted through a physical stream of water dripping from the housing.
​Evidence Tampering by Directive: They formally instructed me to preserve the water-logged unit "as is." Because I followed their exact instructions, the trapped moisture naturally caused internal rust over the following weeks. Sedgwick then weaponized that very rust—which they forced me to create—as "proof" of historic misuse.
​The 1.5-Hour Math Problem: When caught out, they claimed "condensation alone" couldn't cause that much moisture ingress within 48 hours. I had an analyst run the numbers using the Convective Mass Transfer Equation. Thanks to the narrow 3.54 mm internal depth clearance measured by digital calipers, the unit mathematically required just 1.5 hours of thermal vacuum pumping to draw in enough vapor to explode the live circuitry.
​The Fake Law Barrier: In their final panic, they sent a sweeping email declaring they "cannot rely on reports from unregistered entities." There is no statutory register in the United Kingdom for technical analysts in a small claim under CPR Part 27. Geometry and basic physics (V = w \times h \times d) do not require a corporate registration number to be recognized as absolute fact by a District Judge.
​To top off this circus of customer service, they flatly ignored their own promised "7-day contact window," choosing instead to double down on carbon-copied template deflections until the very end.
​Sedgwick relies entirely on the hope that everyday consumers will be intimidated by generic legal jargon and walk away. They forgot to check who they were dealing with. The talking has officially concluded, the pre-action protocol is exhausted, and the formal Particulars of Claim are heading straight to the HM Courts portal. Patronising and condescending to say the least
​See you in the County Court.

Customer representative was very helpful and friendly explaining exactly what would happen.
Only problem is the rigmarole getting through to the correct department

My claim was managed in a professional manner and promt

Our claim for water damage in our living room (due to leaking heating system pipes in the floor) was handled professionally and was completely resolved. Loss Adjuster Amy was very helpful and always available to answer any questions, and took a keen interest in resolving all of our issues. Sedgwick arranged the finding of and fixing of the leak, which included a couple of precautionary tests for asbestos in the flooring materials (thankfully with negative results), and then we were able to choose our own builder and decorator to repair the cosmetic damage, and compensated by Sedgwick based on their quotes, minus our excess. All has now been resolved.

Good company. So far Good service

We returned from a 2-week holiday in January 2025 to find our house flooded due to a water main failure. LV, our insurers, appointed Sedgwick as Loss Adjusters and Danielle quickly came to assess the damage. Since then she and her colleagues have managed the recovery, removals relocation and repair project sympathetically and most professionally. We have had excellent service from all of the sub-contractors appointed for the project which has taken almost a year to complete. We are most grateful for the excellent support that we have received over a difficult period. Thanks to Sedgwick and especially to Danielle!

From the beginning, the company was mostly prompt at returning calls and emails. When Ross Chapman. came to visit, he was friendly and polite and explained the process clearly. He was able to accept the work that my builder had done so far, that is, taking out the existing flooring to examine the extent of the damp damage.

Terrible experience!
Sweet on the phone but gave incorrect information. Had used the company for a locksmith, the locksmith was a liar to twist words and give wrong information, eventually didn’t do the job.
Will not recommend this company.

What an appalling company Sedgwick is they treat customers like rubbish my 79 old father was left without a working toilet , the Sedgwick staff make up excuses and change policy raised numerous complaints was assured this issue will get resolved sent out Dyno- Rod who are just as bad as Sedgwick they sent out plumber who said new part was required on the 15 May and will take 7 days to arrive no contact from anyone chased on the 30th they said no part was ordered and they sent another plumber who had healing hands and fixed cistern without touching it he left then came back numerous times to take pictures then decided to get a signature from a vulnerable elderly gentleman to say job was completed without required part being fitted they do not even deserve one start as they make simple issues into nightmares

Marco was a very knowledgeable gas engineer. Happy with service received.

Very professional and solved the issue.