I ordered a set of steps for my elderly parents caravan. They didn’t arrive and I gave an apology from delivery agent EVRI saying the parcel missed the courier collection. I requested a re... See more
Company replied
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Fitted door lock to motorhome.poor quality. Only locks over door. Does not lock in open position as it should. Lock has been bolted and screwed to motorhome. Company said return for refund.no offer of... See more
Company replied
Had a small issue regarding incorrect bolts - an easy mistake as the supplied items were very similar to the ordered items. Securefix rectified this immediately with no fuss. They are great to deal... See more
Company replied
Not my first purchase of lashing straps from this vendor. I keep retuning to buy many different items, mostly boat or load securing. Great straps. Much more robust than many others types from othe... See more
Company replied
Company details
Written by the company
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
Contact info
United Kingdom
- team@securefixdirect.com
- www.securefixdirect.com
3.8
Great
193 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
We ordered some 10mm D-Shackles via…
We ordered some 10mm D-Shackles via eBay. The product was sent via Royal Mail 48 hour. Unfortunately, the product did not arrive in the expected time as, on this rare occasion, Royal Mail had a glitch in the system. We notified SecureFix Direct via the eBay systems and to their credit the item was dispatched again via Royal Mail 24 hour. This time the product arrived and was of great quality. As sod's law would have it, the original parcel arrived 48 hours after the 2nd parcel arrived (these will soon be heading back, my choice to do so). Great company, great products, great value and most importantly, great customer service.
20 November 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello Guy.
Thank you for leaving us feedback.
The current climate has certainly presented some challenges, so I am glad that you were happy with Jasons service. Our team here have been working flat out and we will continue to do so.
If you need us again, do drop us an email or you can give us a shout on social media, all the best Guy.
Jamie.
www.securefixdirect.com
Tremendous customer service!
Tremendous customer service from SecureFixDirect. Highly r commended, buy with confidence.
19 November 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello Steve.
Thank you for leaving us feedback.
If you need us again, drop us an email, thanks.
Jason.
www.securefixdirect.com
Reply from SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Richard.
www.securefixdirect.com
I am so impressed with the service that…
I am so impressed with the service that I received.
Initially I was disappointed because the item I received was incorrect. I contacted them via email on Sunday afternoon and they responded within 30 minutes. They arranged dispatch of the correct item on Monday via DPD and I received it Tuesday by 9:30.
Jason was very friendly and helpful, and to respond on a Sunday afternoon was totally unexpected.
Excellent Service AAAAA+
4 November 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello John.
Thank you for your email.
I remember this incident, the chain block, Jason rounded us up to investigate the stock locations and find out what had happened.
Thank you for your order, if you need us, you know where we are.
Jamie.
www.securefixdirect.com
What a lovely friendly and helpful…
What a lovely friendly and helpful company to deal with. Had a few problems sorted immediately.
You will never have any worries dealing with thme
29 October 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello Mrs Alexander.
Thank you for leaving us feedback.
If you need us again, give us a shout, thanks.
Jason.
www.securefixdirect.com
What a brilliant company
What a brilliant company. They are super-quick, helpful and communicative.
I seriously couldn't have asked for more from a company and would use them again without hesitation.
Thank you!
21 October 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello Bob
Thank you for leaving us feedback, I am glad that the staff assisted you as expected, we are proud to have such a fantastic team here.
If you need us, you know where we are, we hope to see you again.
Jamie.
www.securefixdirect.com
Reply from SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Brilliant support and customer facing…
Brilliant support and customer facing company. The product is well made, delivery was fast and the way they deal with the end user (me), was very helpful. They did there very best to resolve an issue. If I could give them 6 stars I would. And no I have no links with the company. They just need praise when a job is done well. Thank you.
7 October 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello Graham.
Thank you for leaving us feedback.
If you need us again, do drop us an email, thanks.
Jason.
www.securefixdirect.com
This company has the right attitude…
This company has the right attitude just get it done no messing or blaming covid for everything ery fast problem solving guys this is the attitude we need to beat covid and get the job done simply put they see how to make customers happy a rare gift sadly these days 6 star company👍
30 September 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello John.
Thank you for leaving us feedback. I appreciate your kind words, we all have a job to do so yes, lets get it done.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Super fast delivery
Super fast postage
I am sure I will be happy to use again and again
Customer service is excellent
A credit to ebay
30 September 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello Sharon.
Thank you for leaving us feedback. We are all working hard throughout this pandemic.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Brilliant customer service
Brilliant customer service! Excellent communication and would use again 👍🏻
30 September 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello Ray.
Thank you for leaving us feedback.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Great customer service
I had a problem with an item bought through eBay. Jason replied immediately to my eBay message requesting a photo of the problem. As soon he received the photo he arranged next day delivery of a replacement by DPD. Amazing service.
27 September 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback, I am sorry that you had an issue but are glad that the issue was resolved for you as expected.
If you need us, you know where we are, we hope to see you again.
Richard.
www.securefixdirect.com
If i could give 10 stars
If i could give 10 stars, i would!! Great service, fast and efficient. Excellent communication by staff. Thanks Jason!!
Prices are really good, and they happily delivered to the isle of man.. i would use them again in a heartbeat!!!
22 September 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello David
Thank you for leaving us feedback, I am glad that Jason and the staff assisted you as expected, we are proud to have a good team here.
If you need us, you know where we are, we hope to see you again.
Jamie.
www.securefixdirect.com
This seller uses Hermes who have not…
After a multitude of problems getting the pump delivered Secure fix went out of their way to resolve my clients problems. Despite the pump being a day late this was the fault of the carrier and not the Securefix. Thank you
15 September 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
“A breath of fresh air”
“A breath of fresh air” ! I made my order thru eBay and my Boat lights were sent promptly but Royal Mail failed to deliver(Nothing new) - The sign of an exceptional company is how they deal with problems - simply outstanding in my case as the replacements were sent with out fuss and immediately! Happy with my purchase and great value for money to - Keep up the exceptional service ! One that I can highly recommend and will use again, Thank You Again ! J
1 September 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello Jim.
Thank you for leaving us feedback.
I am glad that you are happy with the resolution, this Covid-19 has certainly tested a few of us.
If you need us, please don't hesitate to contact.
Jamie.
www.securefixdirect.com
Excellent service.Professional outfit
Problem with damaged parcel on delivery but sorted out with no fuss.Very professional outfit
5 August 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello Geoffrey.
Thank you for leaving us feedback.
If you need us, you know where we are, we hope to see you again.
Jamie.
www.securefixdirect.com
This is a first class company
This is a first class company, let down by Royal Mail was posted Monday by 48 hour delivery arrived Saturday Jason was excellent in sorting it out, communication with them was handled brilliantly Very highly recommended
26 July 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello Michael
Thank you for leaving us feedback, I am glad that Jason assisted you as expected.
If you need us, you know where we are, we hope to see you again.
Jamie.
www.securefixdirect.com
Brilliant service
Brilliant service we were desperate for our anchor so it was sent out next day delivery free postage
Brilliant communication
Thankyou
Jason
4 July 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello Gail.
Thank you for your feedback.
Kind regards, Richard.
www.securefixdirect.com
Great company
Great company, with 5 star after sales service as well. Highly recommended.
28 June 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
If you need us, we are only an email away.
Jamie.
www.securefixdirect.com
Brilliant service had scratches on item…
Brilliant service had scratches on item and they sent out a new one next day,
27 June 2020
Unprompted review
Reply from SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback, I am glad that our customer service assisted you as expected.
If you need us, you know where we are, we hope to see you again.
Jamie.
www.securefixdirect.com
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