Secret Linen Store Reviews 

10,274
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,570 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional quality of the luxurious fabrics, noting that the items feel wonderfully soft, wash brilliantly, and make a gorgeous addition to any bedroom decor. Consumers also enthusiastically appreciate the remarkably prompt delivery service alongside the careful, beautiful, and eco-friendly packaging used for their online orders. However, some customers also noted occasional frustrating issues regarding sizing discrepancies or receiving incorrect item lengths on orders. A few buyers found that specific bedding pieces felt excessively large compared to standard measurements or simply needed to be returned.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Quality

Consumers find quality to be positive, highlighting the gorgeous fabrics and comfortable feel of the bed... See more

Delivery service

Clients share satisfaction and positive opinions on delivery_service. Reviewers consistently highlight the... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery and helpful... See more

Service

People report positive experiences with service, highlighting excellent goods and first-class treatment all... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have made numerous purchases from SLS since moving into my first home. Started by hunting for the perfect “French Blue” linen. After finding first hand how good the quality was I’ve subsequently bough... See more

Rated 5 out of 5 stars

Super collection of high end linens. The website is easy to navigate and reproduction of colours to screen very accurate. The sale offer was very attractive with extra discount available if you chec... See more

Rated 5 out of 5 stars

I love the products and the ethos (though I'm very sad the 'Alice' stripe and powder blue linen have gone!) and the excellent service. My items arrived super-quickly and were, as ever, lovely. I fee... See more

Company replied

Rated 5 out of 5 stars

Superb 100% linen quality - exactly what I was looking for. The Finn Throw is the perfect weight and made from the finest cotton. Best customer service ever, and everything arrived beautifully package... See more



Company details

  1. Bedding Store
  2. Curtain Store
  3. Linens Store

About Secret Linen Store

Written by the company

We are sisters Molly & Harriet. We create beautiful bedding and gorgeous nightwear and loungewear all designed by us, amazing quality for amazing prices. Follow us as we share our secrets... Shop bedding Shop curtains Shop accessories Shop towels Shop clothing Contact us About us Why choose us

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(10,274)

1,503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely products and really courteous…

Lovely products and really courteous service if you want to return something. I returned 2 items, not because they were faulty but because the colour wasn't what I was expecting. They were really helpful about assisting me with the return when I couldn't do it in the standard way.

13 July 2026
Rated 5 out of 5 stars

I love, love, love!!!

I love, love, love my throw. It’s a beautiful colour and amazing quality. I will be getting another!! It really makes the bed and room liook gorgeous

29 June 2026
Rated 5 out of 5 stars

Fast efficient service

Fast efficient service

29 June 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello Melanie,

Thank you so much for leaving a review! We are so happy to hear your lovely new Pia Cream Embroidered 100% Cotton Pillowcases arrived with you speedily.

We hope you love them as much as we do and they have made your bed even more cosy!

Kind and Comfy Regards,

The Customer Smile Makers

Rose,

Rated 5 out of 5 stars

Very good service quick and efficient

Very good service quick and efficient

7 July 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello Rebecca,

Thank you for taking the time to leave a review! We are delighted to hear your beautiful new Blush Pink 100% Linen Pillowcases arrived safely and speedily.

We hope they pop the perfect finishing touch on your bed!

Kind and Comfy Regards,

The Customer Smile Makers

Rose, Lisa and Beca

Rated 5 out of 5 stars

I love my blankets

I love my blankets. I’m waiting on my third one to come. They are so soft and comfortable. Love the colors. They look like they have been love in my home forever. Great product. :)

10 July 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello Tracy,

Thank you for taking the time to leave such a lovely a review! We are delighted to hear you love our blankets as much as we do and they have made your home even more comfy and cosy.

We hope your beautiful new throw also arrives safely and speedily and you love it just as much!

Kind and Comfy Regards,

The Customer Smile Makers

Rose, Beca and Lisa

Rated 5 out of 5 stars

So comfortable to sleep in!

Order arrived in good time and as advertised. It is so comfortable to sleep in!

10 July 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello there,

Thank you so much for taking the time to leave a review! It is wonderful to hear you love our Cora Cobalt Stripe 100% Linen as much as we do and that is keeping you comfy.

We hope you can continue to look forward to jumping back into bed!

Kind and Comfy Regards,

The Customer Smile Makers

Rose, Beca and Lisa

Rated 5 out of 5 stars

Bedding for a hotel

SL supplied duvets and pillows for our new hotel in the Alpes. Great products and excellent communication throughout.

26 June 2026
Secret Linen Store logo

Reply from Secret Linen Store

Hello David,

Thank you for taking the time to leave a review! It is lovely to hear we were able to help make your new hotel even more cosy and our trade team were able to keep you updated throughout.

We hope your guests love their new bedding as much as we do!

Kind and Comfy Regards,

The Customer Smile Makers

Rose, Beca and Lisa

Rated 5 out of 5 stars

Extremely happy

Pure Quality. Expensive but you get what you pay for. So many friends comment on my bedding sets, cushions etc, when they stay over. very quick delivery. Good delivery updates. Very happy and would highly recommend.

25 June 2026

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