Secret Extensions® Reviews 

481
•
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My mother bought me halo, thinking it would give me a boost as I have lost patches of my hair. Poor quality wire, no instruction on how to fit and secure or even style. You can handle the hair but... See more

Rated 1 out of 5 stars

Product didn't arrive and over a month later still having issues trying to get a refund. They suggested I am lying about not receiving the item...""oh well royal mail are usually 100% reliable " they... See more

Company replied

Rated 2 out of 5 stars

Ordered the product on January 5th. Paid for expedited shipping. Emailed them on January 12th with no response by January 16. Called them and they have not even processed the order due to "lack of av... See more

Company replied

Rated 1 out of 5 stars

I don't get what all the hype is about. I got my hairpiece today and was super excited until I tried it on. First, the color doesn't match at ALL and second, and most importantly, the hair looks RIDI... See more

Company details

  1. Beauty & Well-being

About Secret Extensions®

Information provided by various external sources

Secret Extensions® Double Volume™
NO GLUE, CLIPS OR DAMAGING APPLICATIONS!

The secret is the patented, invisible headband, they slip on and off quickly, blending right in with your own hair. There are so many ways to style your hair with Secret Extensions® Double Volume™.

INFINITE LOOKS WITHOUT THE COMMITMENT!

Easily mix colors to get low lights, highlights and Ombre and more depth.

Contact info

1.3

Bad

TrustScore 1.5 out of 5

481 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(481)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I don't get what all the hype is about

I don't get what all the hype is about. I got my hairpiece today and was super excited until I tried it on. First, the color doesn't match at ALL and second, and most importantly, the hair looks RIDICULOUS! I don't have long hair to start with, it's to my shoulders and it isn't layered or damaged at the ends either so there is a very distinctive separation between my hair and the extension. It looks so bad I immediately removed from my head, stuck it back in the envelope and will be calling to return. I am so disappointed. I read all the reviews and truly had faith in Daisy, but I have been let down big time. Oh well, I guess the real thing is the way to go..................

31 May 2017
Unprompted review
Rated 2 out of 5 stars

Difficult choosing the right color.

It is difficult to choose the right color. The resolution is very low in the videos.
I have already returned twice.
It would be better to give more useful tools selecting right colors.
Thanks,
Esra

26 May 2017
Unprompted review
Rated 5 out of 5 stars

Love love love these extensions!! ❤️❤️❤️

Love these extensions!! They really do look so natural. I have a friend that is a hairdresser and she didn't know I had in the extensions until I showed her. That's awesome!! This site makes it quick and easy to order and is very informative with all the videos.

25 May 2017
Unprompted review
Rated 5 out of 5 stars

I just ordered my Secret Extensions …

I just ordered my Secret Extensions earlier today. I can't wait until they get here so I can try them out! All the reviews I've read have been positive and mention the ease of use & the natural look & feel of the extensions. I'm sure all will go well with mine. Thanks!

25 May 2017
Unprompted review
Rated 5 out of 5 stars

I love them .

I love them .. Happy they are inexpensive . I did tho have a problem with the ends getting tangled a lot and even tho I did as directed the hair got a little dry and damaged and it looked like I needed a bad haircut .. But other than that they are inexpensive and I just bought more that's all

25 May 2017
Unprompted review
Rated 3 out of 5 stars

Initial Issues

The website was glitching and I had to reload three times to complete mplete the purchase. Other than that, the experience was fine.

25 May 2017
Unprompted review
Rated 5 out of 5 stars

This is a great product

This is a great product. So much better than a wig. I just have partial hair loss from the chemo and radiation used for my cancer which went from breast to brain, back and lung. Saw the ad for Secret Extensions on Facebook and thought this is a dream come true. Looks so real. Can't wait to receive my very own. Got a suspicion it won't be my last order. I see color changes in my future

24 May 2017
Unprompted review
Rated 3 out of 5 stars

This order took 26 days to receive, this was not a pleasant experience

I placed an order and then got crickets. The receipt I received did not indicate when to expect delivery, nor did it include a link to track my order. I had to call to find out if this was legit and how to find out when I would receive order. You have to dig into the website to find customer service and then find where to look up your order, and it still did not tell me it had shipped yet or a given date when to expect shipment. I check again,13 days later and it says it shipped 4 days ago and had an underlined statement "Track your order here" It is not a link, when looking at the html code it shows they underlined the sentence but it is NOT A LINK to track your order, the link is fake. I will NEVER order again and if I do not receive a product or notice in 24 hours I will report to Facebook.
Next day I received a reply to my email stating they never sent my order and cancelled it and recharged. This is there message after I asked them about confirmation of sent purchase 4 days ago with no link to track order
Dear Valued Customer,

Thank you for contacting us. We apologize for the inconvenience. We'd like to inform you that your order has been cancelled and a refund of $47.98 has been issued back to your account on 05/19/2017 due to no inventory. Nothing to worry, a new order has already been entered and your order number is 00121658. However, due to overwhelming demand there has been a delay in the shipment of your order. We will send an email confirmation along with the tracking information of your order once it ships out. If you have any questions please reply directly to this email. Thank you and have a wonderful day.

Since my last complaint I was connected to someone at the company's office to place order and deliver. It took 26 days to receive order from the placement of first order.

23 May 2017
Unprompted review
Rated 3 out of 5 stars

What's with all the add-on requests??

While I am very interested and curious about the product I was a tad bit annoyed at all the requests to purchase add-on's before my payment was excepted. To me it cheapened the product and the experience!

22 May 2017
Unprompted review
Rated 4 out of 5 stars

Well

Well, all I have done so far is placed my order online. It was an easy experience to place the order but the true test will be when I actually receive the extensions and check out the quality and color. So far so good!

22 May 2017
Unprompted review
Rated 3 out of 5 stars

I think it's strange I am being asked …

I think it's strange I am being asked to review. Product in order to get a coupon a few minutes after ordering the product, so how can I possibly review it honestly? Sounds sketchy to me and now I am worried about how much I will actually like what I bought.

20 May 2017
Unprompted review
Rated 5 out of 5 stars

love!

The process was super easy! There is so many shades to choose from. I can't wait to try them in!!

20 May 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look