He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
Company replied
Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... See more
Company replied
The engineer was so good with my mum who suffers with Alzheimer’s. I had telephoned to book a more specific time, even though he arrived an hour earlier, I was grateful for his empathy shown before I... See more
Company replied
Company details
- Burglar Alarm Store
- Fire Alarm Supplier
- Security Equipment Store
- Security Service
- Security System Installer
- Security System Supplier
About SECOM Plc
Written by the company
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Contact info
52 Godstone Road, CR8 5JF, Kenley, United Kingdom
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4.7
Excellent
4K reviews
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Reply from SECOM Plc
Good morning
We're happy to hear that our engineer's professionalism and responsibility resonated with you. Thank you for your kind words which will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Bruce
We are so pleased to hear you found our service professional. Thank you for your kind words.
Kind regards.
Lorraine.
The Service Engineer
The Service Engineer, Dylan was truly excellent. A big pat on the back from me!
1 July 2026
Reply from SECOM Plc
Hi Robin
We are so pleased to hear that you had such a positive experience with our service engineer. Your kind words are greatly appreciated and we'll ensure they are passed on.
Kind regards.
Lorraine.
Engineer was very professional
Engineer was very professional, polite and a very pleasant person.
30 June 2026
Reply from SECOM Plc
Hi Noel
We're delighted to hear that our engineer provided such a professional, polite, and pleasant experience. Thank you for sharing your positive feedback with us and this will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Michael
We're so happy to hear that our engineer was polite, helpful, friendly, and knowledgeable. We truly appreciate your kind words and will ensure they are passed on.
Kind regards.
Lorraine.
Racist driver!
One of your drivers had racially abused us because we never give him way. Silver secom van reg: ME24 DKX . Thursday 25th June at 3:18pm in Colne. Will be reporting to the police as I have video footage of him swearing
25 June 2026
Unprompted review
Reply from SECOM Plc
UPDATE 2nd July 2026.
Please can you send the footage mentioned into customerservices@secom.plc.uk so that this can be sent to the appropriate manager for review and action.
Thank you.
Good morning
Thank you for your feedback. I am sorry to hear of the experience you describe. We, as a Company, take driving issues very seriously and where sufficient information is provided the matter is fully investigated and appropriate action taken. I have noted the number plate provided and would be grateful if you could send the footage mentioned into customerservices@secom.plc.uk so that this can be sent to the appropriate manager for review and action.
Kind regards.
Lorraine.
Prompt and efficient service engineer
24 June 2026
Reply from SECOM Plc
Hi sue
We are so glad to hear that our service engineer provided you with prompt and efficient service. We appreciate your positive feedback which has been shared with the engineer and his manager.
Kind regards.
Lorraine.
Driver training needed?
Appreciate that you probably have multiple drivers but one of them was driving stupidly along the A228 this morning. Not the type to write an angry review but he was swerving in between cars, getting right up close behind them... just so dangerous. Why put other people at risk? I mean seriously, I doubt anything will happen and he will continue like that but I would not want to work with a company that is comfortable with their employees driving like that. Will take it down if acknowledged - just a bit of humanity?!?
24 June 2026
Unprompted review
Reply from SECOM Plc
Hi Lauren
Thank you for your feedback. We are sorry to hear of the experience you describe. We, as a Company, take driving issues very seriously and where sufficient information is provided the matter is fully investigated and appropriate action taken. In order that the matter raised can be investigated further, please send any vehicle registration details along with any footage into customerservices@secom.plc.uk and this will then be sent to the appropriate manager for review.
If this information is not available we understand and will ensure all drivers are reminded of their responsibilities.
Kind regards.
Lorraine.
Engineer caEngineer came early as I requested and completed testing quickly.me early as I requested and…
Engineer came early as I requested and completed testing quickly.
22 June 2026
Reply from SECOM Plc
Hi Mr Mistry
We're glad to hear our engineer met your request and completed the testing quickly. Thank you for your feedback.
Kind regards.
Lorraine.
As a longstanding SECOM customer I have…
As a longstanding SECOM customer I have always been impressed with the contact and updates on timing which I needed to make.
15 June 2026
Reply from SECOM Plc
Hi Miss Blois
We truly appreciate your kind words. We are delighted to know our communication and updates have consistently met your expectations as a valued customer.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Debbie
We're glad to hear our engineer was on time, polite and efficient. Thank you for your kind words which will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Margaret
We're happy to hear that we met your expectations and delivered on time. Thank you for your positive feedback.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Judith
We're glad you found our engineer competent and knowledgeable. We appreciate your feedback and will ensure it is passed on.
Kind regards.
Lorraine..
Reply from SECOM Plc
Good morning
Thank you for taking the time to review us. We really appreciate the positive feedback about the service you received.
Kind regards.
Lorraine.
Very good service
9 June 2026
Reply from SECOM Plc
Hi Mr Glithero
Thank you for completing this review and for your kind comment regarding the very good service which will be passed on to the engineer and his management team.
Kind regards.
Lorraine.
Pleasant experience
Pleasant experience, the engineer was very polite and professional. Regards William Power
9 June 2026
Reply from SECOM Plc
Hi William
We're glad to hear you had a pleasant experience and found our engineer polite and professional. Thank you for your kind feedback which will be passed on.
Kind regards.
Lorraine.
The engineer that came was great!
2 June 2026
Reply from SECOM Plc
Hi jessica
We're glad you had a great experience. We appreciate your kind words about our engineer and this will be passed on.
Kind regards.
Lorraine.
The engineer arrived in the allocated…
The engineer arrived in the allocated slot and was very friendly. He was considerate and kept me informed of what was going on.
28 May 2026
Reply from SECOM Plc
Good morning
We are so pleased to hear that our engineer provided such a friendly and informative service. Thank you for your wonderful feedback which will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Good morning
Thank you for taking the time to review us. We really appreciate the 5 star review and positive feedback about our service.
Kind regards.
Lorraine.
TOP MAN…
The engineer who came is very helpful and informative when it comes to questions,and that’s what customer service,having worked in the customer service industry.
28 May 2026
Reply from SECOM Plc
Hi Michael
We're so glad to hear our engineer provided such a helpful and informative service. Thank you for sharing your positive experience.
Kind regards.
Lorraine.
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