I bought 2 tickets, when they confirm the purchase I spend money on flights and hotel. They do not give me those ticket or other similars (as the TicketIntegrity they said before the purchase).... See more
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Seatwave is a huge money making scam, and the WRU should be ashamed of themselves for allowing their fans to pay the ridiculous processing fees. Seatwave after reading many reviews don't always deliv... See more
Company replied
I sold two tickets for the Wales v England riugby match on the 23rd February via Seatwave, apparently the official WRU reselling partner.The sale was confirmed by email and I sent the tickets back to... See more
I had sold two tickets for Shakira concert held at WiZink Center Antiguo Palacio de Deportes, Madrid at 21:15 on the 3rd of July, 18 via seatwave. [Reference ID:2063434, ID:2063430 ]. I received an... See more
Company replied
Company details
Information provided by various external sources
Tickets | Buy or Sell Tickets on Seatwave, Europe’s Largest Ticket Exchange | Seatwave.com
Contact info
P.O. Box 68685, N1P 2XH, London, United Kingdom
- +44 (0) 333 003 5930
- www.seatwave.com
1.0
Bad
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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I'm trying to take down the tickets I'm…
I'm trying to take down the tickets I'm selling and the website doesn't let me. Neither the phone numbers etc. As long as I don't upload the tickets to the buyer they can't make use of it right?
5 July 2018
Unprompted review
Reply from Seatwave
Thank you for your review, we really do appreciate your feedback.
We're very sorry to hear of the issue.
Unfortunately you haven't advised an order number to enable us to locate you - would you be able to submit the correct order number to Trust Pilot so that we can correctly locate your order.
Best Wishes
Seatwave Team
THEY ARE MINING FOR YOUR PERSONAL INFO - BEWARE!!!
I am trying to buy some last minute tickets, and was really surprised to stumble across this website, selling premium seats, nearly 40 bucks less than any competitors site right now.
I of curse tried to buy the tickets, which we required me to sign up and provide personal information these sites use for marketing purposes. Of course, once i provided everything and tried to proceed to payment, the tickets were no longer available, and next ticket was at price comprable to what I had already seen on other sites.
I tried to unsubscribe, because the only reasons I gave my information was for these tickets, and 25 minutes later, I still cant figure out how. The email they sent doesnt have an unsubscribe option, their site is a maze pushing you from page to page of their FAQ
THIS IS NOT OK. You took my information under false pretenses (I HIGHLY DOUBT THOSE TICKETS WERE EVER AVAILABLE) and are not making it impossible to revoke access to my information.
DO NOT BE FOOLED BY THESE LOSERS. THIS IS RIDICULOUS.
19 June 2018
Unprompted review
Reply from Seatwave
Thank you for your review, we really do appreciate your feedback and I'm really sorry to hear that you were unhappy with the order process. As we’re a ticket resale website we don’t own any of the tickets sold through our site and as a live marketplace ticket availability can change particularly for popular events.
There's lots of information about our Data Policy and how to remove your data on our online FAQ page, as well as details on how to manage your preferences and you can unsubscribe from marketing emails at any time using the unsubscribe link included on the email. You can view our full privacy policy here: https://www.seatwave.com/info/privacypolicy
Kind regards,
Seatwave Team
my ticket doesn't appear in the list…
my ticket doesn't appear in the list after I updated my price. It only appears when I'm logged in, but logged out I can't see my offer among the other ones. why!? is it because I lowered my price? I called the hotline but no one picked up. So I guess I can't sell my tickets now..
18 June 2018
Unprompted review
Reply from Seatwave
Thank you for your review, we really do appreciate your feedback.
We're very sorry to hear of the issue with selling tickets.
Unfortunately you haven't advised an order or listing number to enable us to locate you. Would you be able to submit the correct order number to Trust Pilot so that we can correctly locate the order. For a quick response please do contact our Customer Service Team who can be emailed through our FAQ page if you can't locate the answer you're searching for, or by phone on the number printed on this page.
Best Wishes
Seatwave Team
Very Angry, Upset
Very Angry, They sent me the wrong tickets. I paid for beyonce and jay z concert and i was sent Justin Timberlake tickets the was 2 months old.
Now i won't being going to the concert. 0 stars to be honest.
16 June 2018
Unprompted review
Reply from Seatwave
Hi Ciara,
Thank you for your feedback and I’m sorry that your tickets could not be provided exactly as ordered.
We’re a ticket resale website, so we provide a platform for people to sell on their tickets. We don’t own any of the tickets sold through our site, owing to this mistakes can sometimes happen and we ask our buyers to check tickets on receipt to make sure they are as ordered.
Owing to the short time before the concert there was little time to resolve your problem but we can see you've been in touch with our Customer Service Team who were looking to resolve the issue for you.
Once again we do apologise for your experience and appreciate the time taken to give your feedback.
Kind regards,
Seatwave Team
Big Joke
I purchased 2 E-tickets that never arrived. After numerous phone calls I was to wait until 5pm on the day of the concert and then offered a refund. According to their integrity program I was supposed to be provided with alternative tickets. In fact there were tickets available on their website for a lower price up to 2 hours before the deadline. I am furious that I waited for them to NOT sort it out leaving me without a ticket. I will tell everyone I know to never use this company as they fail to provide the one thing they promise.
15 June 2018
Unprompted review
Reply from Seatwave
Hi Tanyo,
Thank you for your feedback and I’m sorry that your tickets could not be provided. As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online. Regrettably your seller let us know that he was unable to supply your tickets in time.
In the rare cases where this happens we will do everything we can to find you replacements, unfortunately there just weren’t any equivalent tickets available so we refunded you immediately.
We're sorry for any disappointment caused.
Kind regards,
Seatwave Team
I paid the posted price of 110 usd…
I paid the posted price of 110 usd while the real price printed on ticket is 35GBP.
This is a theft
24 May 2018
Unprompted review
Reply from Seatwave
Hi Tamar,
Thank you for your review, we really do appreciate your feedback.
The prices of tickets are set by their individual seller at the price they want to sell the ticket for. Sellers will often compete with each other to sell their tickets – so you can take advantage of the best price at the time of purchase.
We always display the face value during the checkout process so you can make an informed decision.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
Seatwave Team
Easy to use
Easy to use and understand and really useful in case you manage to sell the tickets. I think the rate they take is quite high but it also gives you security which is really useful
23 May 2018
Unprompted review
The Admim costs are absolutely…
The Admim costs are absolutely unbelievable and extortionate
23 May 2018
Unprompted review
Reply from Seatwave
Hi Janet,
Thank you for your review and I’m sorry that you feel this way about your order.
As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by the seller depending on the current market rate and how much they want to receive per ticket.
We do everything we can to make sure the pricing is transparent, as it’s important to us that you can make an informed decision.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
Seatwave Team
great venue value for money easy…
great venue value for money easy transaction easy to book A++++++ highly recommend to use
22 May 2018
Unprompted review
Everything was fine except the tickets…
Everything was fine except the tickets were a bit pricey
22 May 2018
Unprompted review
Reply from Seatwave
HI,
Thank you for your review and I’m sorry if there’s been any confusion.
The prices of tickets are set by their seller and this can vary depending on supply and demand for the event – meaning prices can be higher or lower than the face value printed on the ticket.
The face value is also shown during the checkout process.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
Seatwave Team
It is unacceptable
It was a first time when I used the Seatwave (automated redirected from the Ticketmaster) and threre is a clear example of official trade of tickets by the spekulators who have the number of tickets with two or more times higher price than origially was on the Ticketmaster. It should be forbidden.
22 May 2018
Unprompted review
Reply from Seatwave
Thank you for your review and I’m sorry that you feel this way about your order. As we’re a ticket resale website we provide a secure platform for people to sell on their tickets, so the price is set by the seller depending on the current market rate and how much they want to receive per ticket.
On occasion Ticketmaster may refer customers to Seatwave when the tickets you are searching for at the original face value have sold out or are unavailable. The link explains that Tickets may vary from the face value – we also always show the face value during the checkout process.
If you have any more questions please don’t hesitate to get back in touch.
Kind regards,
Seatwave Team
Eurovision tickets
Tickets were received in advised time. No issues with the tickets at the venue. Seats as expected and thoroughly enjoyed the Eurovision show.
22 May 2018
Unprompted review
Absolutly awful company NEVER NEVER…
Absolutly awful company NEVER NEVER ever using these again they dont communicate just take your money and i had no idea what they were doing with my tickets total scammers and ripoff firm
19 May 2018
Unprompted review
Reply from Seatwave
Hi Neil,
Thank you for your review, we really do appreciate your feedback.
As we’re a ticket resale website, we provide a secure platform for ordinary members of the public to sell on their tickets – we don’t own any of the tickets sold through our site. With this in mind we allow Sellers time to receive their tickets from their place of purchase, and then dispatch these on to you.
Unfortunately sometimes,the event organisers can dispatch tickets much closer to the event date and even up until the week of the event. We're sorry that your seller didn't receive the tickets in time to send on to you but we can see you have been in regular contact with our Customer Service Team and at your request a refund was issued to you rather rather then replacement tickets.
We're sorry for any disappointment caused.
Kind Regards,
Seatwave Team
DO NOT USE SEATWAVE
DO NOT USE SEATWAVE
We bought tickets to see Gary Barlow back in December. We were due to see him this Friday and have just received a random email saying they have invalidated the tickets that we have already received and will issue us a refund within 3-15 days!!!!! They have had our money since before Christmas!!! How are they able to do this???? I’m planning on taking legal advice!!!!
15 May 2018
Unprompted review
Reply from Seatwave
Hi Rachael,
Thank you for your feedback and I’m sorry that your tickets could not be provided. As we’re a ticket resale website, we provide a secure platform for people to sell on their tickets - we don’t actually own any of the tickets sold online. Regrettably your seller let us know that the tickets sent to you had been made invalid.
In the rare cases where this happens we will do everything we can to find you replacements, unfortunately there just weren’t any equivalent tickets available so we refunded you immediately.
We're sorry for any disappointment caused.
Kind regards,
Seatwave Team
Shouldn't have worried about tickets on internet
I was worried about buying 2nd hand tickets on internet but we received them weeks before the event and all was good. They were still in the previous owners names but no worries.
2 May 2018
Unprompted review
SOLD TWO TICKETS FOR £30 EACH
SOLD TWO TICKETS FOR £30 EACH. RECEIVED AN EMAIL SAYING I WAS DUE £52.80 AFTER THEIR COMMISSION. I RECEIVED £38.49. THE PERSON ON THE PHONE SPOKE REALLY BAD ENGLISH SO SAID I WOULD BE CONTACTED BY EMAIL. IT IS LIKE DEALING WITH AN ALIEN ! THEY HAVE SAID IT WAS CONVERTED TO/FROM U.S DOLLARS !? THEN SAID MY BANK MAY HAVE CHARGED ME. WELL THAT WOULD HAVE SHOWN AS A SEPARATE TRANSACTION NOT FROM WHAT THEY GAVE ME. LUCKILY I HAVE KEPT THE ORIGINAL EMAIL. THEY DO NOT SEEM TO HAVE IT OR ARE TOO LAZY TO LOOK AT IT, OR CANNOT READ IT ! THERE IS A LEGAL TERM FOR CHEATING PEOPLE OF THEIR MONEY I BELIEVE. AT 7p PER MINUTE I WILL PROBABLY SPEND MORE THAN I AM OWED BUT I AM NOT GOING TO LET IT GO.
28 April 2018
Unprompted review
Reply from Seatwave
Thank you for getting in touch with your feedback.
We'd like to check your order so we can correctly reply but unfortunately you've not included an order reference.
Could you confirm your order number for us?
Kind Regards
Seatwave Team
If i could give 0 i would have DO NOT USE
If i could give 0 i would have.
WORST EXPERIENCE EVER .
Firstly let me explain - this is 'platform sharing' site - this helps/ hinders you when trying to cancel /rearrange tickets .
I had booked tickets for a Football game which was rearranged from a Saturday to a Friday - it took me 1 and half weeks to contact Seatwave after searching the website / and finding a phone number that worked. They told me that i could resell over seatwave IF i was a Season Ticket holder (this was new to me) , SW advised that they could only offer refunds if the event was cancelled. I huffed and puffed for a bit (bearing in mind ive paid £70 for x2 championship tickets) . SW said they would contact the football club to arrange tickets for the next home game and be in touch. 2 weeks later i had to ring SW to chase up - they fobbed me off and advised they had to contact relevant department and it doesnt look likely that i will get tickets / refund.
In the end ive no tickets, let my elderly father down (was treating him to see his childhood club for his birthday)
To make it clear:
Seatwave will not reimburse you for anything !!!!! They are the least helpful and competent service provider ive ever had the misfortune of using. I will be placing truthful complaints on social media and will be contacting my MP and any governing body as it seems fraudulent to me to take money off me and not provide any goods.
If you are going to use them - read their terms and conditions (its not pretty and pretty shady)
27 April 2018
Unprompted review
Reply from Seatwave
Hi MJ,
Thank you for getting in touch with your feedback.
We'd like to check your order status so we can correctly reply but unfortunately you've not included an order reference.
Could you confirm your order number for us?
Kind Regards
Seatwave Team
Trust worthy
Trust worthy, easy instructions to follow, printed and easily scanned at o2 venue, great place, fab seats and amazing experience xx
26 April 2018
Unprompted review
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