Searchbug Reviews 34

Reply from Searchbug

Jun 10, 2024

Dear Westprint,

We're thrilled to hear you've had a great experience so far and that you find our prices fair.

It's always encouraging to know new users like you are having success with Searchbug. Our goal is to make searching for information simple and effective, so your positive feedback is much appreciated.

Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.

Sincerely, Searchbug Support Team

Reply from Searchbug

Jul 9, 2023

Thank you for taking the time to provide feedback. Your honest opinion is greatly appreciated.

Reply from Searchbug

Jun 21, 2023

Thank you Natasha, for taking the time to share you feedback. We do appreciate it.

Reply from Searchbug

Jun 6, 2023

Hi Johathan, Thank you for your feedback. We actually pride ourselves on the fact that we are one of the few data providers that allows users to pay as you go. Most of our competitors force users into a subscription. They can do this since they own the data however, it can also get stale which is the part we don't like. Imagine trying to update hundreds of millions or billions of records. It can take a year or longer; by the time you finish updating, you have to start over.

Searchbug uses a waterfall of data providers to search and obtain the most recent information on behalf of our customers without forcing them into an expensive monthly subscription.

Since we use a variety of data providers, we pay for every search done by a customer. We also have many other costs like most businesses which include administrative, overhead, salaries, benefits, and then our largest expense, buying the data and creating all the algorithms to be able to display it in a nice report for our customers.

Believe it or not, the subscription business model is more profitable but we've never liked forcing users into a subscription.

We're sorry you don't appreciate our cost effective business model. We do this to help control data costs since our data is sourced from multiple providers to ensure you get the most up-to-date information, so we have to charge for each lookup.

Buying Search Tokens ($T) can simplify your charges. You can purchase a a level of $T to include bonus tokens for a discounted rate. Then, when you conduct a lookup you pay with the previously purchased $T and we dedcut them from your balance when information found. If no info is found, there are no charges. Thereby saving money on unnecessary subscriptions and not having to pay for nothing.

Since Search Tokens ($T) never expire you won't be charged a monthly subscription fee if you're not using the website, but you can come back whenever you do need information and you can use your previously purchased $T without additional monthly charges.

I hope that helps explain why we charge per search and in the end, it saves you money and you get better data.

Reply from Searchbug

Updated Jun 16, 2023

Hi J,

While we appreciate feedback, we can see this is your only review and your profile is incomplete. Since there is no identifying information we can't confirm your customer info so there is no way to validate or help at this point.

Searchbug has been in business for several decades. We service tens of thousands of customers in the public, private, and government sectors.

We have to jump through some pretty serious security obstacles to get Fortune 100 & 500 enterprise level clients and government clients. It's highly unlikely Searchbug is was the source of your issue.

If your credit card has been compromised, I recommend scanning your computer with malware and/or keylogging software or see if your router or local network was compromised. Your local network and computer are much more susceptible to intrusion than our website or host.

Thousands of new clients register new accounts every month on Searchbug and if our website was the source of the credit card problem, we would be overwhelmed with complaints, which we are not.

No Searchbug employee, including system engineers, have access to credit card details. After you enter your credit card information, it is passed directly to our credit card processor over an encrypted secure connection and is permanently masked. The only way your card could be compromised is when you enter it from your computer.

All customer credit card details, including card number and the CCV security code, are never stored in any Searchbug database. Our credit card processor responds with an authorization and a reference token. We only use your reference token for your future authorized charges. This reference token is proprietary and can only be used online on the Searchbug website.

Your connection to the Searchbug website and our servers that send the data to the credit card processor are secured with the newest SSL protocol: Transport Layer Security (TLS) 1.2.

All the best,
Searchbug

Reply from Searchbug

Jun 6, 2023

Thank you! Our staff really appreciates the kind words.

Reply from Searchbug

Oct 25, 2022

Thank you Michael!

Reply from Searchbug

Oct 12, 2022

Keeping search costs low is one of our main objectives. Thank you Nikki!

Reply from Searchbug

Oct 12, 2022

We're happy you found us as well! Thank you so much for taking the time to leave us a review.

Reply from Searchbug

Sep 29, 2022

Thank you for the feedback! We appreciate you too.

Reply from Searchbug

Sep 10, 2022

Thank you so much J. We really appreciate the kind words and for taking the time to publish your review.

Reply from Searchbug

Aug 8, 2022

Hi Crystal,

Thank you so much for your review! Current cell phone numbers are available via our Premium search. Please feel free to contact us via phone, email or live chat and one of our agents would be happy to show you how to obtain the cell phone numbers!

All the best,
Searchbug