As always, the customer service at sealskinz is second to none. Excellent quality products with first class customer support. Not only prompt in all matters, but also taking time and effort to help in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Contacted the company concerning two pairs of new waterproof socks which leaked , fairly easy process to establish that they were faulty , took a few emails but experience was good enough . Once fa... See more
Company replied
As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... See more
Company replied
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... See more
Company replied
Company details
Written by the company
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Contact info
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, United Kingdom
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4.8
Excellent
607 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous
A very speedy ( a matter of a few hours) response to my query. With a great selection of choices based on my request. Also with the 10% discount they beat all the competition price wise. What’s not to like 👍🏻
17 February 2026
Unprompted review
Reply from SEALSKINZ
Thank you for the fabulous 5-star rating, Nick!
We're thrilled to hear the selection of choices was to your liking and that we were able to assist with your query. It is also great to hear our discounted pricing is competitive!
We look forward to your continued support.
Warm regards,
Krystal @ Sealskinz
I inquired as to why I could not apply…
I inquired as to why I could not apply the new customer 10% discount to my recent order. Turned out it was a system glitch and they immediately honored the discount and issued a refund to my credit card.
16 February 2026
Unprompted review
Reply from SEALSKINZ
Hello Mr. Holland,
Thank you for taking the time to review your recent customer service experience!
We sincerely appreciate you giving us the chance to assist you with the discount error.
Please do not hesitate to contact us again in future if you have any other questions or concerns.
Kind regards,
Krystal @ Sealskinz
Excellent Customer Service
I always rate a company by how well they deal with issues if or when they arise.
Sealskinz from the off explained the whole process clearly and every communication from the company was pleasant, polite and precise. Excellent service from the team Louise, Krystal, Sophie and Emily.
17 February 2026
Unprompted review
Reply from SEALSKINZ
Hello Lee,
Thank you for the wonderful 5-star review!
We sincerely appreciate the feedback and love to hear that the team was pleasant, polite, and precise in our correspondence.
Many thanks,
Krystal @ Sealskinz
Amazing Customer Service
The customer service team at Sealskinz was really helpful and replied very quickly to my email. A return is normally straight forward, but I of course had multiple questions. I was helped by Emily, who managed to answer all my questions fully, and went above and beyond in helping me with my particular request. Thank you for your care and time!
13 February 2026
Unprompted review
Reply from SEALSKINZ
Hello Marge,
Thank you for your kind review.
We'll be sure to let Emily know she was such an amazing help to you during your returns process.
Please do not hesitate to get in touch again if we can be of any further assistance!
Kind regards,
Krystal @ Sealskinz
Fast responds good service quick…
Fast responds good service quick shipping and warranty service is outstanding great! Will order from this company more in the future
13 February 2026
Unprompted review
Reply from SEALSKINZ
Thank you for the great 5-star review!
We look forward to your continued support of Sealskinz.
Warm regards,
Krystal @ Sealskinz
good hat has a dimple at top
Item is very warm and snug. A lot better quality than cheaper brands.
Customer services are very helpful and very professional.
I had tearing or stitches ripping intermally in my hat. I had to return it for a replacement.
Customer services were very helpful and helpful with a replacement hat and did resolve the issue professionally.
7 February 2026
Unprompted review
Reply from SEALSKINZ
Hello Mahmood,
Thank you for your 5-star review.
We are happy to hear the item purchased is warm, snug, and of good quality.
If we can be of any further assistance, please do not hesitate to get in touch again!
Warm regards,
Krystal @ Sealskinz
Hi Mahmood,
Thank you for your message.
Please see our response to your most recent review regarding this matter. As explained, we have fully refunded the hat and offered you the option to keep, donate, or gift it as you see fit.
We always strive to resolve issues fairly and promptly. If you feel our actions reflect the level of service we aim to provide, we would appreciate an updated review to reflect the steps taken by our Customer Service team.
Kind regards,
Customer Support Team
Reliable company
Excellent products, comfortable, durable and stylish. My order was delivered very promptly and I was kept informed the whole way. There was a small problem on unpacking the order, which Customer Services responded to very quickly, politely and effectively. I would recommend Sealskinz to anyone wanting good quality outdoor products.
11 February 2026
Unprompted review
Reply from SEALSKINZ
Hello Annette,
Thank you kindly for your 5-star review!
We're thrilled to hear you have found our products, delivery, and after-purchase care to your liking.
Your recommendation means a lot to us.
If we can help with anything in future, please do not hesitate to reach out again.
Kind regards,
Krystal @ Sealskinz
So helpful on phone and quick service
So helpful on phone and quick service
5 February 2026
Unprompted review
Reply from SEALSKINZ
Hi Georgina,
Thank you for taking the time to write a review.
We really appreciate the 5 star rating! We are thrilled to hear how helpful our team was over the phone.
Thanks again,
Krystal @ Sealskinz
Excellent customer service…
I received excellent customer service after I'd had an issue with a product that had shrunk in the wash.
1 February 2026
Unprompted review
Reply from SEALSKINZ
Hello LF,
Thank you for the 5-star review!
Our team is always happy to be of service. We're glad to hear the service you received was excellent.
Warm regards,
Krystal @ Sealskinz
I raised an issue with the team and got…
I raised an issue with the team and got a response immediately from AI then almost as quick from Emily and then Krystal. They sound like actors names from a Billy Bob Thornton series on Paramount +…except they were better than that. Fast, pleasant, pleasing and just great and couldn’t do enough for me. Issue was resolved really fast. I had been considering buying a pair of gloves from them but now I’m not sure…I’m certain! and the order will go in today.
To be honest I wish I could work for the company just so I could go to the Christmas Party. Thanks again folks, great service
4 February 2026
Unprompted review
Reply from SEALSKINZ
Thank you for a great and colourful review, Mr. Stewart!
We are always happy to assist our customers and very pleased we could find such a satisfactory outcome for you.
We might not have any openings currently but we do have a run club at our London store, or perhaps you could help us found a new club, as a way to stay involved.
With much appreciation,
Krystal @ Sealskinz
Great help desk
Great help desk, many thanks for solving my problem:)
4 February 2026
Unprompted review
Reply from SEALSKINZ
Hi Magdalena,
Thank you for your 5-star review!
We always appreciate the opportunity to assist our customers. Please do not hesitate to reach out to us again, if needed.
Kind regards,
Krystal @ Sealskinz
Excellent gloves and customer service
I ordered these gloves to make winter cycling more bearable, and they have not disappointed. They make riding on even the coldest UK winter days (-3) doable for extended rides.
Less than a month after buying them, the Velcro fastener on one glove came off, along with much of the seam that held the wrist section together. This was a pity as I was otherwise delighted with the gloves' performance. I told SEALSKINZ, and they replaced it without a quibble - AND my replacement arrived just two days after I reported it to them. A great product and absolutely first-class customer service - my thanks to Krystal, Emily and Louise for their help. I recommend these gloves!
3 February 2026
Unprompted review
Reply from SEALSKINZ
Hello Tristan,
Thank you for your excellent 5-star review!
We are thrilled to hear our efficient handling of your warranty matter was appreciated. We hope the replacement will serve you well!
Kind regards,
Krystal @ Sealskinz
Excellent customer service
30 January 2026
Unprompted review
Reply from SEALSKINZ
Hello Chris,
Thank you for the 5-star review!
We sincerely appreciate it.
Kind regards,
Krystal @ Sealskinz
Quick and friendly response.
Quick and friendly response and question resolved promptly. Look forward to receiving my goods.
29 January 2026
Unprompted review
Reply from SEALSKINZ
Hello Amanda,
Thank you for the 5-star rating!
We are thrilled to hear that our service was quick, friendly, and prompt. We hope you love your order!
Kind regards,
Krystal @ Sealskinz
10/10, 5⭐️ excellent.
Sophie was so helpful giving advice and the company so generous, going above and beyond. Customer service like this not always seen anymore. 10/10 5⭐️
28 January 2026
Unprompted review
Reply from SEALSKINZ
Thank you so much for such an outstanding review!
We will absolutely let Sophie know her efforts were appreciated.
All our best,
Krystal @ Sealskinz
Lost left hand Broome shooting glove
I lost a glove recently purchased whilst out shooting and contacted Sealskinz customer service to ask if it was possible to get a replacement glove. All of the people I spoke to were very understanding, kind and helpful,but could not supply a single glove. However they generously offered a 30% discount on a replacement pair of gloves with free delivery which I gratefully accepted and ordered. Sophie, Krystal and the team, your kindness and generosity resolving my request is very much appreciated. Thank you all.
26 January 2026
Unprompted review
Reply from SEALSKINZ
Hello John,
Thank you for taking the time to write a review on your recent service experience.
We are glad the discount code helped get you back into some Sealskinz gloves!
All our best,
Krystal @ Sealskinz
First Class All The Way
First Class All The Way. A Very Quick Response Helped Me To Contact The Appropriate Company To Lodge A Complaint.
Awesome Customer Service.
Quality Products Definitely Number 1 is
SEALSKINZ.
23 January 2026
Unprompted review
Reply from SEALSKINZ
Hello Gerard,
Thank you for your awesome 5-star review!
We're always appreciative of customer feedback. We are thrilled to hear of our quick response time and that we're your Number 1 for quality products!
Please do not hesitate to get in touch with us again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
The customer service is excellent and…
The customer service is excellent and very efficient in answering questions and emails so far the best experience I’ve had from any company Dee Sedani
22 January 2026
Unprompted review
Reply from SEALSKINZ
Thank you for the 5-star review, Dee.
We are so pleased to hear your recent experience has been excellent and efficient.
Many thanks again,
Sophie @ Sealskinz
I had a warranty issue that was handled…
I had a warranty issue that was handled expeditiously and professionally. This company takes care of its customers!
21 January 2026
Unprompted review
Reply from SEALSKINZ
Hi Eric,
Thank you for taking the time to write a review.
We are thrilled to hear you felt the warranty issue was handled expeditiously and professionally!
Please do not hesitate to reach out to our Support Team again in future if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Excellent customer service
My socks had sprung a leak - Excellent customer service given by Emily as she guided me through the warranty replacement process.
21 January 2026
Unprompted review
Reply from SEALSKINZ
Hello Chris,
Thank you for your 5-star review.
We sincerely appreciate you taking the time to share your feedback on the recent service experience using our warranty policy for your socks.
We will be sure to pass the kind words on to Emily!
Many thanks,
Krystal @ Sealskinz
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.