Excellent supplier with excellent customer services. Sent me what I ordered quickly for a fair price (unlike some others that I have dealt with). Patient Customer service with Zoe dealing with my st... See more
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Can you give a 6 out of 5?!?! Came across Sealants and Tools Direct during a search for a garden slasher. Great price and paid a very reasonable non urgent courier. Flippin' heck, the shlas... See more
Company replied
Placed an order for an 18v silver line drill Inc 2 batteries,an update on product I already own. Heavily reduced price, paid with PayPal,option on payment. 10 days ago, no drill , chased by emai... See more
I placed my first order with this company on Wednesday night, and it was delivered Friday morning, but better yet, it was sent in a very sturdy cardboard box, and the items inside (mainly 600ml seal... See more
Company replied
Company details
Written by the company
We have been established for many years selling Silicone Sealant, MS Polymer sealants & adhesives, Expanding Foams, Tools, Wood flooring adhesives & Many other Building and garden products. We have now developed our product range and to further enhance the services we provide our clients. We have an excellent base of suppliers such as Dow Corning, Geocel, Everbuild/Sika, Soudal & Bostik to name but a few. You can benefit from our excellent product range and services that we provide.
Contact info
Unit 6 A-C The Old Cider Works, TQ12 5NF, Newton Abbot, United Kingdom
- 01626 333360
- info@sealantsandtoolsdirect.co.uk
- www.sealantsandtoolsdirect.co.uk
3.8
Great
288 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
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Top service on item ordered
Top service on item ordered , the delivery was as described, bang on time ; definitely will use this company again
28 February 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Tony,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Bella
We had problems with delivery…
We had problems with delivery arrangements which became rather muddled and difficult to sort out, however Zoe from Sealants and Tools Direct was just fantastic! She got on the phone to the delivery company and sorted everything out for us. Am so impressed and grateful to her. A real asset to Sealants and Tools Direct Ltd. Will definitely buy from this company again.Thanks to all!
24 February 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Sally,
Thanks for taking the time to leave a review and for your kind words. We appreciate your feedback and we are glad Zoe was able to help and get your order to you .
We hope to see you back in the near future
Best wishes,
Bella
Great communication
Great communication! Really rapid delivery and reasonable price! Great company would definitely try and use them again for any further orders 👍👍
26 February 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Caroline,
Thanks for taking the time to leave a review. We appreciate your kind feedback and we are glad we could get your order to you quickly.
We hope to see you back in the near future
Best wishes,
Bella
Excellent helpful service
Excellent helpful service. Good prices. Quick delivery and good quality products. Will use again.
14 February 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Anne
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Bella
Very slow delivery service
Very slow delivery service. Ordered on a Monday with the assurance I would have the product by Thursday with a 2 day service to my area. Product did not arrive until the following Tuesday which was too late. This company seem to use the cheapest possible courier/delivery service. Won't order again.
11 February 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Julie
Sorry for the slight delay in your delivery. normally 3/4 working days to outside Mainland UK but i can see yours got stuck in backlogs at the NI depot. Unfortunately there is more paperwork these days to complete so this can happen. I can assure you DX are not cheap to NI and on this occasion, it was just in the Q to be processed. It happens sometimes I’m afraid.
I can only apologise on behalf of DX and i wish you all the best for the future.
God speed
Zoe
First time I have used this company
First time I have used this company, it won't be the last!
Excellent service.
23 January 2025
Unprompted review
Reply from Sealants and Tools Direct Ltd
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Bella
Excellent customer service.
Ordered some liquid rubber roof paint, reinforcing mesh, tubes of sealant, brush and roller kit. The items were competitively priced, and were promptly delivered. There was some leakage of paint in one of the boxes which had occurred in transit. The spoiled items were quickly replaced, and were delivered next day. Very impressed.
14 October 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Morning Stuart
Many thanks for taking time to leave a review. Sorry about the slight hic-up, all resolved thanks to your co-operation.
The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Bella
Excellent service.
The reason for me taking the time to write this review is to recommend this company for the excellent customer service that we received. We had a problem that was through no fault of the company or product that we received but were given a replacement free of charge regardless. It is really lovely to deal with people like this that show a duty of care to their customers. Thank you very much.
17 August 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Bella
EVERCRYL supplied at a competitive price
Positive experience!
The company supplied me with two heavy 20KG tins of Evercryl fibre reinforced roof repair compound for £256. I was kept up to date about delivery, by a nice young man called Marcin. He delivered the tins right to my door without a dent.
A great product supplied in a timely manner at a most competitive price. Oh, and the product is fantastic too!
29 July 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Zoe
northern ireland purchase
over the moon with this company .bought 25ltr of black jack had it delivered in 4 days to northern ireland i might add .will be back for more Products.DX done a great job with delivery came right to front door.
Thank You
2 August 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Zoe
Incompetent & poorly run business
They take payment for items that they know are not in stock.
You don't find out about this until you log into the website days later and see a notice in your order history. You don't get an email informing you of this.
You then have to chase them for cancellation & refund.
Certainly one to avoid!
17 July 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Hi Michael, sorry you didn’t see the delay message we sent on the 18/07. Other customers have received them on the same day so not sure what happened there to be honest. Soon as we found out the 450 Brown was delayed sent this message.
i can only apologise on this occasion.
Once you contacted us, the refund was completed 1 hour later.
Many thanks for your understanding
Placed an order for an 18v silver line…
Placed an order for an 18v silver line drill Inc 2 batteries,an update on product I already own.
Heavily reduced price, paid with PayPal,option on payment.
10 days ago, no drill , chased by email, very curt reply saying email sent saying cancelled.
No email received, resent message saying contract existed ,confirmed ,and paid.
Received message,no stock, and refund issued.
Not good enough!
However just been on site,still listed,still happy to accept orders, pulled out on payment confirmation
15 July 2024
Unprompted review
Very helpful ... Many thanks
Very helpful... Made an online order that was notified as being ready for collection the same day ... Collection was made a few days later .. I mistakenly ordered the wrong colour ... which I was able to change there and then. Great service. Many thanks.
13 June 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Zoe
Ordered roof paint off this company got…
Ordered roof paint off this company got it within 2 days of ordering it great service plus the price of the paint was a fantastic price will be using this company again thanks guys for your service & delivery service yours sincerely William Watson Falkirk Scotland
3 June 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Zoe
Excellent service
Excellent service! Answered the phone straight away, dealt with my query, very fast postage, even in my rural location and competitive on price. Thanks again.
24 May 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Zoe
Speedy service
Speedy service! Ordered Friday... received Saturday morning!! 8 quid cheaper than local suppliers too! Defo will be back!
Thanks guys
24 May 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Jolene
Ordered 3 containers of sealant but the…
Ordered 3 containers of sealant but the courier has lost the items, company said they delivered to a neighbour but definitely didn't,very poor customer service following up on my complaint, would rather listen to the courier than the customer,items apparently left 3 doors away somewhere but no photo evidence of the goods,also the driver never left me a calling card either,neighbours haven't had any knowledge either,now having to go through small claims court to resolve and put of pocket and had to cancel my job, BEWARE WHEN ORDERING.
14 May 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Afternoon Brian
Many thanks for your comments, however, I do find majority of your feedback quite confusing and somewhat contradicting.
Order was placed on 14/05/2024
Dispatched on 15/05/2024
Eta of delivery window sent via text on the 16/05/2024
Delivered on the 16/05/2024 @11.33am
Driver arrived at property at 11.33am,, no answer so driver delivered to neighbour. Number 149 ( 3 doors down)
Photo of the 3 x items being trolleyed to Blue door at 149./ Door open and neighbour received. Neighbour feet in photo.
Photo sent via email from our sales team to your email and advised all of the above.
You kindly replied many times on email advising, Mr Par**s lived at 149 (know him well as you told us he has just been in hospital)
You advised us he was house bound so always at home, not sure why you aren’t able to collect from Mr Pa**ons as he clearly opened the door to the driver.
Driver confirmed twice its at 149 and the pics confirm this. Blue door, path, gravel either side. GPS pin etc etc.
Our sales team were involved in 18 emails with yourself over the past week so they certainly were not taking this situation lightly.
In your last email, you replied advising you were “Going to Social Media”, which we advised was quite unnecessary but completely your choice.
Finally, Friday we asked if you could try his house again over the BH weekend and if no joy then we will start the claim process once we re-open on Tuesday, we advised this could result in full refund to yourself.
in which we haven’t had a reply to our last email dated 24/05 1:30pm so we were assuming you had resolved the issue by speaking to your friend at 149.
If you like us to proceed with the claim process, then please reply to our last email.
If not, then you are free to take whatever action you see necessary.
We look forward to your reply, either on Social Media or by the more efficient manner or communication that is email/telephone.
Kind regards
Matt
GM
Great price, very fast delivery
I was a bit dubious because of some of the reviews but the price of the product I wanted was cheaper than everyone else. Ordered Wednesday morning arrived Thursday lunchtime. Spot on, many thanks
24 April 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Zoe
Trouble-free on-line order process and…
Trouble-free on-line order process and goods delivered by DX 2 days later ie well within the promised 3 days. DX provided a 2-hour delivery window and arrived in the middle of it.
18 April 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future.
Best wishes.
Zoe
Potential purchase of product
Having been told items ordered had 3day delivery , ( had a contractor planned start date) I could not get delivery details. Late the morning they were due to be delivered , I was told items had been damaged so were not even en route. Order immediately cancelled and refund was given .
12 April 2024
Unprompted review
Reply from Sealants and Tools Direct Ltd
Thank you for taking the time to share your feedback with us. We value all customer reviews as they help us identify areas for improvement.
We are sorry for the 1-star rating, and we would like to express our sincere apologies for any shortcomings you may have experienced.
Regarding the issue in question, we can only apologise for the delivery delay.
Your location is normally 4-5 working days for delivery and we expedited this for you on as a special request on an estimated 3 day delivery. Unfortunately, during the journey your pallet was damaged and was rejected by the Glasgow depot and returned to us. Soon as we were advised this, we called you to explain. Unfortunately, it was out of our hands so we tried to redispatch for the Tuesday for you (4th Working day), but this was declined by yourself.
With this in mind, order was cancelled & refund was processed on the same day for you.
I hope this clears up our position on the matter.
Kind regards
Matt
S&TD
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