Really happy with our experience at Watford location. We went in looking for a corner sofa for our home and, from the moment we arrived, the team were so friendly and helpful. They gave us plenty o... See more
Location
Switch locationColne Valley Retail Park, Lower High Street, WD17 2JZ Watford, Hertfordshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The representations made by the salesperson in the shop were that delivery will be quick. only after we paid and were sent the paperwork, we saw delivery is 4 months away. Tried calling the shop, no o... See more
Company replied
Was greeted at the door by Mo Watford branch and explained the concept and told us to have a look round and try out the sofas. His colleague then joined us but I can’t remember his name. Explained th... See more
We were left alone to check sofa's out but felt we could ask questions when required. The sales rep presented us with options with colour and design of the sofa we chose. Also he confirmed that every... See more
Company details
About poltronesofà - Watford
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Colne Valley Retail Park, Lower High Street, WD17 2JZ, Watford, Hertfordshire,, United Kingdom
- 01923 298970
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service and great guidance by…
Fantastic service and great guidance by the floor manager Bea. She was very patient and made sure she understood our requirements. We were shown a range of options. I would definitely recommend SCS to anyone looking for a great sofa and a pleasant customer service
Lovely service by Bea & Jerome
Lovely service by Bea & Jerome. Attentive and gave our lovely family freebies! 10/10 service
Thank you so much to Bea for a great…
Thank you so much to Bea for a great experience and we loved the sofa, very helpful and informative.
Helpful friendly staff delivery as told…
Helpful friendly staff delivery as told
Set everything up where we wanted
5 star service
Great service provided by Bea at scs-…
Great service provided by Bea at scs- got some amazing bargains for our outhouse.
A sofabed, lamp and a rug.
Good customer service
Great customer service by Deputy Store Manager Bea. Easy process to choose and buy a sofa.
Very helpful and reasonable prices
Bea was very helpful in taking us through all the options available to us, demonstrating all the features and helping us to decide on which sofa was right for us
SOVEREIGN 4 seater, 2x 3 seater, & Ottoman footstool
The help we received from both D and Raj was excellent. There was no pressure selling tactics and the guys were very informative and helpful. After the sale there had been a slight mistake which was partly due to a system hiccup (these things happen) and also me not understanding/misreading an item on the receipt. This was simply an unlucky thing to happen but the important thing is D and Raj went out of their way to help get the issue resolved which was excellent. We all hear about horror stories from other companies that wash their hands of you once they've got your money so to speak but this was far from the experience we received. I can honestly say we are 100% happy with everything from the product to the delivery and the very important aftercare as well. Thanks again to D and Raj and sorry it took so long to get the review posted for you.
Bea@Watford branch was so helpful
Bea@Watford branch was so helpful. Branch manager was also great.
Fantastic customer satisfaction ensured.
Fally
I am so happy with the service I have…
I am so happy with the service I have received from Miss Bea and colleagues.
Fantastic really.
Bea and her colleagues salesmanship
Bea was very efficient and very helpful a easy journey in buying our sofas , would definitely recommend ScS
Great Value , Great Quality
Ian and Jane
Service without a fault !!!
from start to finish the guys were helpful in everyway, including which order i wanted my sofas in. Quick and reliable, thank you guys.
Tricky doing computer bits but staff…
Tricky doing computer bits but staff very helpful Bea was very good
Very good customer service from start…
Very good customer service from start to finish. Delivery was on time and installation done quickly and professionally. Place left clean and tidy on completion.
The sales Lady Bea was so helpful
The sales Lady Bea was so helpful, knowledgeable and very professional in a friendly way . She took the time to find out what we was looking for, advising the difference in the various options.
Highly recommend this store and Bea . Thank you .
10/10 on communication
There was a 4 week delay on our order but the communication was good throughout the process. Once a delivery date was set I was kept informed almost daily and given up to date time slots. The delivery drivers called en-route to say they were on their way. When they arrived, they were so helpful and professional, nothing was too much trouble.
One happy customer
I have had a good experience in the store. One of the staff members, Ms.Bea was very courteous in showing us around the store and explaining about the products. Keep up the good work!
Bea was very helpful and was a great…
Bea was very helpful and was a great experience. Helped us choose the right sofas and was very knowledgeable
Review
Bea very kindly showed us around and understood our needs. She took into account our budget, our styles and was very patient. Highly recommend!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







